Hoteller nær American University of the Caribbean

"This was our 3. stay and it has totally CHANGED. We got a room smelling so bad of smoking and no excuse. The location is FANTASTIC by the beach and the smiling girl at the restaurant at night are wonderful. But the staff manager she is full of stories. We bought friends from Europe this time and they were treated so bad-like running after them at the beach with the bill for drinks they already had payed to another waiter. We paid a bill and and then they charged the same bill with our friends...

"It is frustrating when hotels start giving you an inferior room than you have booked. We had booked a room with a seaview, but this was not the one this hotel tried pass on to us. This is unfortunately a classic event when we book through Hotels.com. Also the aircons in our rooms were extremely loud, and could not be turned off."

"Dejligt værelse, pænt og rent. Flinke folk i receptionen. Flot pool og have. Flotte strande i gåafstand. Omgivelserne uden for hotel bærer stadig lidt præg af orkanen, men de kæmper "

"Sonesta was alright as a whole. The good things about this resort is the facilities and the options and selections of restaurants, drinks etc. The bad things about the place is definitely the service. I have rarely experienced such bad service on a holiday. The service (or lack thereof) was mainly an issue in the restaurants, where the staff was rude. I even had a waiter rolling her eyes because I asked for a baby chair. "

"The staff was very friendly and welcoming. I update them on activities I had planned and they told me the route or where they would rather recommend. They didn’t treat me as guests but rather as friends. People I knew from long time and we were reuniting. On my birthday I forgot her name but this amazing lady in charge of my room floor made me a drink , took pictures of me. Came to find out she was also a Leo. I really recommend this place. Anytime you can just walk up to the front desk and they...

"Rimeligt godt til prisen men installationer der skal repareres tager lang tid at få udført eller glemmes helt Godt udeareal med pool og adgang til lille lækkee strand"

"Fik en noget overfladisk velkomst. Der blev oplyst at det var vigtigt at man laaste begge laase til vaerelset, men laasen paa haandtaget var meget svaer at indstille. Laasen var tydeligt klar til udskiftning. Medarbejderne blev foerst "smilende" i loebet af opholdet. Morgenmaden som vi fik en voucher til paa den naerliggende bistro "Pelican" var ikke en rigtig morgenmad. Man skulle vaelge mellem een drikkevare (kaffe/te el vand eller juice f. eks) og een madvare (f. eks aeg og bacon paa en...

"Na"

"Vi blev mødt af super venlige personale i receptionen og blev godt behandlet. Den mistede bagage fra flyet, blev vi orienteret om, lige så snart det ankom til hotellet."

"Good location easy access to a private beach "

"Todo bien"

"The room was comfortable and staff was very friendly."

"Everything was good"

"Great place to stay. "