Mostly very nice with a fantastic guest services lady who went the extra mile to help along with friendly service in an excellent buffet restaurant, bars, reception etc. Great location, spacious with lots of things to do. As always for Turkey, a five star is really a 4 by UK standards. Nice but not luxurious unless you take a suite for extra space.
If staying in winter dont expect perfect beach bed areas etc as many things are closed down or closed up in all areas on the Alanya coast.
Our stay was let down a bit by one surly receptionist who seemed to not want to check or do anything but raise her voice however, and messed up a further reservation and suchlike because of this. That said once the general manager and guest relations lady got hold of it, it was all resolved easily. Simply a staff training issue for some that simply shoukd not be working front of house and would be better suited in the background if they cannot maintain a courteous attitude.
