Hoteller nær Alamo Drafthouse Cinema

"breakfast was ok, they kept running out of food & utensils. coffee machine wasn't working. elevator buttons were very hard to push. ice machine only worked on 1 floor out of 4. ran out of hot water every morning. Hair was on bathroom floor. Exterior doors very dirty ... probably not cleaned in months. Hallway had dirt / trash on floor, elevators not clean. I won't stay there again. owned by foreigner and they are just milking the property."

"Only reason I didn't give a 5 was that you have to ask to have trash and towels handled each day. Otherwise, great place to stay."

"Not clean"

"Pool was closed which is the whole reason why we got a hotel "

"Get better staff who isn't so rude .. and try to actually make the guest feel welcome "

"Medical facilities for near by. Easy access "

"Breakfast was okay. Coffee was good. Would stay again."

"It was a nice place to stay before my surgery. Very close to UMC hospital."

"The room had not been vacuumed was dusty. They were stains in on the toilet and in the bathtub."

"No"

"The morning staff did not know what was going and and rude while the evening staff specifically a woman name Elizabeth was very helpful and kind but soon to find out they had fired her the next day they basically over charged me for a room I already purchased "

"Clean rooms and the rooms are a good size! We had 3 adults and 2 small kids. Staff was also awsome. You can get to some olaces nearby fairly easy to eat at as well"

"The room and amenity areas were very clean and well kept, overall a solid hotel in Lubbock"

"To keep it short and simple, this place is absolutely awful. Our room was filthy, with hair and crumbs everywhere. Our bed has BED BUGS and my kids and I got bit multiple times. The property is outdated and lacking extreme maintenance. Do not, under any circumstance stay here. Not sure why it has any good reviews. Still waiting to hear from property manager for refund. I am so unbelievably disgusted and frustrated. I have spent 3 days cleaning and disinfecting our belongings, hoping we didn’t...

"The hotel was dated and not in a good way. None of the ice machines worked. The pool was closed based on online reviews it been closed for several months. This hotel needs to be renovated and better maintained. "

"yes"

"Thank you for the stay! Awesome staff and clean rooms."

"The night we arrived, there was one car in the parking lot, and they put us on the third floor with their elevator out of service. So tired on arrival and late so attempted to cancel the second night through hotels.com and although the hotel did not have a working elevator, there was nothing hotels.com could do because of their nonrefundable policy. So beware, hotels.com does not require hotels to list such things on their website. Additionally, the next day we woke up and realized there was no...