Luksushoteller i Aguergour

"We've stayed at this hotel a couple of times before and had good experiences, but unfortunately this time was a downgrade in many aspects. We were given one of the smaller family rooms for four people, and honestly, it should not be offered for that number of guests. It felt cramped and uncomfortable for a family of four. The buffet area was constantly lacking basic items like plates, cups, and glasses. At breakfast, it could take up to 15 minutes just to get a coffee cup. Some guests had to use soup bowls for coffee or glasses for juice, which really shouldn't happen at a hotel of this standard. They even ran out of ice cream while children were queuing. At the bar, I asked for Moroccan tea, but was told they couldn't make it due to how long it would take – even though I had already waited 25 minutes just to place an order. Towels were never available at 11.30 you have to go and pick up in morning. Staff at restaurants, bar, entertainment, were very kind and hardworking, but overall the experience didn’t meet expectations, the management has t"

"Fine billeder og anmeldelser som gjorder at vi valgte stedet,- men det levede slet ikke op til virkeligheden… stedet er slidt og vores deluxe værelse (dog med flot udsigt til pool) havde et tv der ikke fungede og en bruser (den store) der var gået i stykker. Plus en pære der var gået på toilettet og en vask hvor vandet ikke røg ud før flere minutter efter og wc der havde svært ved at skylle ud. Stedet bliver kørt af mænd der nærmest minder om en mafia bande, der skal have så mange penge ud af gæsterne som muligt. Dog var der enkelte tjenere der var serviceminded, men både morgenmad og aftensmad skulle man vente 20 min efter åbningstudspunkt,- før de var klar. "

"Not a 5 star experience... the food and staff in the restaurant was very good. The check in was slow and the staff was not very serviceminded. The hotel and waterpark could need a makeover. We also stayed at pickalbatros and if we go back we will choose that. "