Hoteller med pool i Aci Castello

"Meget tilfreds."

"We would like to formally express our dissatisfaction with our recent stay at your hotel. Unfortunately, several issues prevented us from having the experience we expected from a 4-star establishment. Klaus Room: • The sheets were damp, and hot water heatet was not working upon arrival. Bo Room • The toilet door could not be closed; although the reception eventually fixed this, it should not have been an issue in the first place. • The showerhead was not functioning correctly, and the shower cabin was of very poor standard. • Our room was missing a luggage rack, which made the stay less comfortable. Restaurant (Dinner): • Extremely loud music made it impossible to have a proper conversation. • Despite having booked a table in advance, the staff were not prepared for our arrival. The restaurant was nearly empty, yet we were only given two menus for four people and had to ask for more. • The candle on our table was not lit. • The waiters appeared inattentive and unprofessional, with some walking around with their hands in their pockets. • We had purchased two bottles of wine, but when one of our guests ordered an additional glass of wine, it took 15 minutes to be served. • Overall, the level of service in the restaurant was extremely poor and far below the standard expected of a 4-star hotel. Breakfast: On a positive note, the breakfast service was excellent, and the lady attending the breakfast area was very kind and professional. Summary: Unfortunately disappointing"

"Dejligt hotel med fint værelse og altan. Sødt og venligt personale. Dejlig morgenmad hvor der var hvad der skulle være. God mad i hotellets restaurant. Fin rengøring. Ro og afslapning ved pool området. "

"Our stay at the hotel was absolutely perfect. The staff were extremely helpful, friendly, and welcoming – always kind and attentive. The hotel’s indoor and outdoor areas were beautiful and spotless. Every time we encountered the staff, they greeted us with a smile and were ready to assist with anything we needed. The only minor downside was that the lunch menu in the bar/restaurant was quite limited, which meant we often had to go out to find something a bit more exciting. Overall, it was an excellent experience, and we would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay <3 "

"Rart personale, rent overalt, shuttlebus til stranden, god morgenmad, underholdning og value for money"