Hotel med 4 stjerner i Los Palmitos, San Bartolomé de Tirajana

"Gode faciliteter. "

"Vi overnattede kun en enkelt nat for at kunne flyve videre til La Gomera næste morgen. Hotellet lå derfor meget praktisk kun 10 minutter fra lufthavnen, og personalet sørgede for at bestille taxa til os tidligt om morgenen. Vi brugte derfor ikke hotellets faciliteter, men havde et stort lækkert værelse med rigtig gode senge. Hotellet lå tæt på motorvejen, men det generede os ikke. "

"De er meget hjælpsomme, specielt med et nyt værelse. Da de ting man skriver på jeres app. Ikke kommer ud til hotellet. "

"Fint"

"Extremely disappointing – reservation error, unhelpful staff, and poor service We were looking forward to our stay at RIU Vistamar, but our experience was ruined due to a serious booking error and a complete lack of assistance from the hotel staff. Upon arrival, we discovered that our children had been incorrectly registered as infants — which they clearly are not. This should have been a simple fix, but instead of helping us, the hotel staff charged us an additional 40% and refused to correct the mistake. Worst of all, they withheld our passports until we paid the extra charge. This felt like blackmail and is completely unacceptable. The staff were arrogant, inflexible, and not service-minded at all. We were simply told to contact Hotels.com, while the hotel refused to take any responsibility or offer any support. We travel frequently and have never encountered anything like this. RIU Vistamar should seriously reconsider their approach to customer service and staff attitude. We will definitely not return."