Hotel med 4 stjerner i Cala Bona, Son Servera

"Hotellet er under ombygning, og end ikke færdiggjort. Der var håndværkere overalt, og flere funktionaliteter ikke eksisterende, fordi de endnu ikke var etableret. Fx lys på badeværelser, kloarkforbindelser, børneklub, internet mv. træningscenteret var dybt kritisabelt. Poolen var meget beskidt alle dage, og blev ikke renset. Et træ væltede ned over poolområdet, hvor folk lå. Heldigvis kom ingen til skade. Fin mad i morgenmadsresturanten. Desværre er der dog ikke en eneste spritdispenser/håndskrift tilgængelig på hele hotellet, hvilket øger risikoen for maveinfektioner. Når hotellet er færdigbygget bliver det sikkert rigtig fint. "

"Great"

"Fantastisk hotel, venligt personale. Morgenmads buffeten var super god."

"Et fint hotel, i en fin størrelse. Placering tæt på havet, hvor det tager under 5 min og så er man på stranden. Værelset var en god størrelse. Også fint med rengøring. Poolen var lækker. Vi brugte mest den store pool, som desværre ikke vendte mod havet. Men den som gjorde, havde glas væg, så folk nede på gaden nemt kunne kigge. Det var ikke lige os. All-inclusive er all-inclusive. Ikke noget at råbe hurra for, men det er der. Maden var meget med kød eller fisk (eller så stod der ikke noget information om maden), hvilket var svært for en som ikke spiser dette. Men tænker størstedelen kan lide det. Vær også opmærksom på, at der findes en “større” udgave af All-inclusive med drinks. Den man vælger på hotels.com, er den som er uden drinks. Der er dog stadig øl, vin, vand, sodavand, nogle varianter af kaffe."

"The service in the reception was very good. Breakfast buffet was also really nice (even if some guests should not be allowed if they don't have a minimum of hygiene when it comes to food handling!) The condition of the room was terrible. Water dripping from the ceiling above the toilet (= drips in the head or on the legs depending on how you sit on the toilet!) Reception handled it immediately though, and water stopped. However, the handyman forgot to clean up after him/herself meaning we had a dirty bathroom afterwards. The door to the balcony was almost impossible to open/ close. Everything was worn out, and the floor seemed greasy. The shower was not intuitive to use. Very noisy - we could here the guests next door loud and clear when we were both in the bathroom, and all kinds of noise from the outside during the night."

"We recently stayed at Protur Sa Coma in a town that epitomizes the mass tourism experience — from sunbeds reserved with towels early in the morning, to identical kiosks lining the streets. Our experience, unfortunately, left much to be desired. We booked a double room, expecting two separate rooms as shown in one of the pictures online, but were given a single room instead. This was particularly challenging as we were traveling with small children and were not allowed to bring any food into the room, which made snacking difficult. Upon check-in, the staff failed to provide us with the necessary bracelets for our all-inclusive package. This oversight led to us paying for drinks out-of-pocket, which the hotel refused to refund. Moreover, the all-inclusive package was underwhelming, offering little more than the three main meals, with no additional food options available throughout the day. The children’s pool was not heated, which was a problem for my son who couldn’t enjoy it during the first few days of our stay due to the cold water, until the weather finally warmed up. Overall, our stay was frustrating and did not meet our expectations for comfort and convenience, especially for a family trip. I hope the hotel takes feedback seriously and improves these aspects for future guests. This review clearly outlines your grievances while maintaining a professional tone."