Lejlighedshoteller i Det nordlige Phoenix

"Canyon Pool bar and grill didn't open at the time advertised. There is not 2 restaurants on site, only the Canyon Grill, which is at the pool and has limited hours. Prices were quite high too. The room was supposed to have a main kitchen and 2nd bedroom have a small kitchen area, it didn't have any type of kitchen in 2nd bedroom. Master bedroom had 2 tubes of used toothpaste on counter, fork in dishwasher and coffee spill in kitchen sink.Communication to/from property was ignored. I sent emails...

"I woke up to management at 10 am in my room yelling at me that I had to pack up and leave. She let herself into my room and had already searched the place the security was bagging up my belongings. Now I sit at my new hotel e no clothes no groceries and only one pair of sandals. She got an attitude also with me yesterday when I carried my dirty towels into the office and asked if I could please have some new towels where housekeeping was and she told me I was responsible to wash my own towels...

"Never went to the room never showed up for the room because we couldn't get the reservation squared away prior to arriving they wouldn't approve a credit card that had no problems became very frustrated and just canceled it so why are you asking how to say was when we cancel that they never went did you charge our card if so please let us know and send the photo"

"Nice place in good area close to things to do & bars & restaurants. The people working in the building-front desk staff could use a bit more personality & be more helpful. Requested extra towels prior to checkin to use for the pool & told they would be there but didn't get them. Had to ask again when I arrived but was told they didn't have any extra & that they didn't get their towel delivery yet. Told me to wash the towels in the unit which I was using to shower with. Needed the extra towels...

"Emelia was so nice and accommodating I forgot a toothbrush and she had one out for me right away "

"Lovely family resort"