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Anmeldelser af Hotel Helvetia

2 out of 5
Hotel Helvetia
Bahnhofstrasse 72, Zermatt, VS

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 125 af i alt 614 anmeldelser" "
Bedømmelse på 8 − Udmærket. 258 af i alt 614 anmeldelser" "
Bedømmelse på 6 − Okay. 155 af i alt 614 anmeldelser" "
Bedømmelse på 4 − Dårligt. 50 af i alt 614 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 26 af i alt 614 anmeldelser" "

7,8/10

Rengøring

7,4/10

Service og personale

7,2/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Kadir

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel i Zermatt
Hotellet er fint til prisen. Ligger meget centralt tæt på stationen. Vores nøgler hang på vægen, fordi vi kom senere end kl. 11, hvor de havde skrevet vores navne på listen over hvilket rum vi havde. Morgenmaden var fin.
Overnattede 1 nat i marts 2018

8/10 Udmærket

Thomas

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
God morgenmad
Fint, billigt, centralt beliggende hotel med god morgenmad
Overnattede 1 nat i juni 2017

8/10 Udmærket

Allan, København

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Centralt beliggende hotel i Zermatt
Hotellet ligger centralt på hovedgaden i Zermatt i gåafstand fra stationen. Morgenmaden på hotellet er rigtig god og mit værelse var fint og rent.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hygeligt og familært
Et fleksibelt og hyggeligt hotel, der har en god restaurant. Værelserne er ikke vild luksus, men vi ville heller ikke være så meget på værelset. Beliggenheden var super god, men langt fra selve skiliften. Vi vil gerne bo på dette hotel igen. Et godt budget hotel.

8/10 Udmærket

An

Synes godt om: Service og personale
Basic property. No stairs. Definitely dated and older but clean and works! One of the cheaper options in zermatt and had a 4 person bed room.
Overnattede 1 nat i maj 2024

8/10 Udmærket

nanrong

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Nice view balcony and good convenient
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Rebecca

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

4/10 Dårligt

Akira

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

6/10 Okay

Claude

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

6/10 Okay

IPPEI

Overnattede 1 nat i april 2024

10/10 Fremragende

Bradley T

Worked out great
Overnattede 2 nætter i april 2024

4/10 Dårligt

Jay

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The room was clean and tidy. This would have been a lovely stay however at midnight a drunk man was beating on the doors and screaming. I had to call the police. The problem with the rooms are that there is no door or entrance which safeguards the rooms. Anyone can walk up the stairs and did in this case.
Overnattede 2 nætter i april 2024

8/10 Udmærket

Peter

Synes godt om: Rengøring, service og personale
Discogeluiden op achtergrond. Waarschijnlijk buiten hotel. Geen brandtrap opgemerkt
Overnattede 1 nat i marts 2024

4/10 Dårligt

Bin, SAN FRANCISCO

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Music noisy at night.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Michael

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Beautiful, quaint, historic property, right on the main street in zurich. You can't beat it for charm and location. Clean, tidy. On the small side, but for the price i think it was great! It can be a bit noisy if your room is in the front and on a lower floor, but nothing a pair of Earplugs won't solve!
Overnattede 1 nat i februar 2024

10/10 Fremragende

Giuseppe

Overnattede 1 nat i februar 2024

8/10 Udmærket

Bruce

Synes godt om: Rengøring, service og personale
Central location, close to everything and breakfast included.
Overnattede 2 nætter i januar 2024

4/10 Dårligt

Ivona

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2024

6/10 Okay

takashi, minatoku

Rejste med familie
Synes godt om: Rengøring
チェックインの際は、スタッフの方が少人数との理由で、セルフでルームキーを壁にかけられた案内板から受け取り、翌朝支払いでした。そのようなメッセージがエントランス入口に貼ってありました、英語とドイツ語なので、初めての方は戸惑うかもしれません。部屋は綺麗で問題なく、冷蔵庫や水のサービスがないのは、料金と照らして妥当かと感じました。街の中心部なので便利でした。
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Xinmei

Overnattede 1 nat i december 2023

6/10 Okay

John

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Extremely old and basic hotel room with no frills. Shower head was broken.
Overnattede 1 nat i december 2023

8/10 Udmærket

Hsu-Fen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

gail

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This is a lovely quaint hotel and we liked the room. However we had to check ourselves in and were disappointed with staff insisting on immediate cash payment when we went down for breakfast. The room was prepared for the next guests while we were at breakfast, including personal items being moved. This is not appropriate
Overnattede 1 nat i december 2023

10/10 Fremragende

Chung-Hui

10/10 Fremragende

Novilla

Overnattede 2 nætter i november 2023

8/10 Udmærket

William

Rejste med partner
Synes godt om: Service og personale, faciliteter
Cozy, comfortable. Easy to check in. Staff pleasant. Continental breakfast was good. Cons-Noisy at night, bathroom issues but usable.
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Ria Luisa, Hayward

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Difficult to locate, you can see the sign in the street, but difficult to locate in the alley. No elevator, we were given rooms in the 4th floor, could you imagine carrying 3 big luggages and 2 carry-ons back and forth from the ground floor to the 4th in a very narrow wooden staircase? Never again will I book in this hotel. Shower holder is broken. Rooms are not soundproof, you can hear your neighbors. Not recommended.
Overnattede 1 nat i oktober 2023

4/10 Dårligt

Robb, Longwood

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is located in the middle of the main strasse in Zermatt, close to everything. The property is very old and currently under renovation (I think). The stairway is hard to climb and dangerous, often dark. The walls are bare drywall with exposed wiring. Our room on the fourth floor had a great view and a large shower, after that nothing good. The bed collapsed during the night, I fell through to the floor. The floors are on a slant and the bathroom has a small dangerous step to the toilet and shower from the sink. The on property staff is quite rude and showed no interest in the issues with the room. The housekeeper was pleasant and nice and did a good job. I checked out after the first night and found a new hotel. I have to say the owner, who is off property, did issue me a full refund and apologies. I am very grateful for his generosity. Perhaps the hotel will be better by next season. I hope so.
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Michelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room is always kept clean. It's in the middle of the town, found in between the train station and matterhorn cable car. Very convenient location. The only cons is that there's no lift/elevator in the hotel.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Martha

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2023

8/10 Udmærket

Anela

Rejste med familie
Synes godt om: Rengøring, service og personale
Umgebung der Hotel ist sehr gut, alles zu Fuss erreichbar ( Restaurant, Berge , Seilpark , Geschaffte ).
Overnattede 2 nætter i oktober 2023

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rundown Hotel
Rundown hotel. No elevator, bed slats constantly falling out, linens and bedding old. At time of booking we requested a lower floor but we were put on the top (fifth) floor. Noise all night from a nearby bar.
Overnattede 2 nætter i oktober 2023
Svar fra Martin Schürch, Geschäftsführer den 16. okt. 2023
Thank you for your feeback. We inform our guests in advance that our hotel is in the center of Zermatt and has no elevator. We are sorry for that, but we can not change it. That's why we ask our guest in advanced whether they like a room with balcony or a room on the quieter backside and on what floor. Attention, we cannot always fulfill this wishes, especially if the wish only reaches us on the day of arrival. Thank you for the report regarding the bed frame. We will replace this immediately.

2/10 Forfærdeligt

Ivy, Los Angeles

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I woul like to comment about the room. It was very noisy, looks under construction, the staff are not that helpful, bathroom are very small, and they have early check out which we rushed packing our stuff. And also food in the breakfast are not that bad. The hotel are very dark and there’s no elevator. The good thing is in the downtown area which I like. I will not recommend this hotel to anyone especially for the elders.
Overnattede 1 nat i september 2023
Svar fra Martin Schürch, Geschäftsführer den 2. okt. 2023
Our guests can choose between a room with balcony or a room on the quieter backside of the building. Unfortunately we have no elevator and small rooms. If you like a room on the first floor, let us know. Check out time is 10.30 am. We have to clean the rooms for the following guest.

4/10 Dårligt

Dianne

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is convenient and close to all areas of interest. Bars and restaurants are connected an in the property. Let’s left with Italian restaurant staff, rude to say the least. In the center of the town. The hotel was under construction, the room was not even properly label (no number on the door). Plywood was left along the stairs to the rooms. No elevator so take note if you can’t climb. Some of the rooms are next to washing mashing so be aware. It was ok for a night and we had a view of the Matterhorn.
Overnattede 1 nat i september 2023
Svar fra Martin Schürch, Geschäftsführer den 25. sep. 2023
Unfortunately the feedback is correct. We had to make changes at short notice to ensure the safety of our guests. Since we are only tenants and not owners, we were not able to choose the date for the renovation.As mentioned several times, our hotel does not have a lift. We therefore ask you to reserve a room on the first floor if you have difficulty climbing the stairs. Our hotel is also located in the heart of Zermatt. We can offer you rooms with a balcony in front or without a balcony on the quieter back. Please let us know your wishes. Thanks.

10/10 Fremragende

Joanne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property Very Convenient To Everything, Delicious Breakfast provided, Very Friendly Staff. Apartment Very Comfortable. Would definitely stay again and highly recommend
Overnattede 3 nætter i september 2023

8/10 Udmærket

Gertrud

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Es war sehr zuvorkommend, dass wir schon um 6 Uhr Frühstück bekamen. Betten sehr bequem.
Overnattede 1 nat i september 2023

2/10 Forfærdeligt

Justine

Rejste med familie, Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was an all around terrible experience. No front desk staff available during check in. The key was left hanging on a hook. Called to get another blanket and was told I could only have 3 per room, but we had 4 people sleeping in the room. If we wanted a blanket we would have to put in an email request 24 hours prior. We would have been checked out by that point. Needless to say we had to leave 2 people to stay in that room and the other two people paid for another room in a different hotel. The person who answered the phone kept saying no to everything and was extremely rude on the phone. Customer service was just nonexistent. The price was too high for a hotel that was a 1 star at best. The walls were paper thin and you could hear the cleaning staff yelling at guests. Do yourself a favor and avoid this place at all costs. I would have preferred to sleep with the cows than here ever again.
Overnattede 1 nat i september 2023
Svar fra Martin Schürch, Geschäftsführer den 9. sep. 2023
That sounds disastrous - I don't think it's that bad. In most hotels in Zermatt you will be greeted by a friendly receptionist. Our guests know that we have easy self-check-in. As correctly stated, you can contact our employee 24 hours a day using the phone in the entrance area. She tries to help wherever possible. After all the guests have arrived and there are no more questions, she leaves Zermatt and goes home. From this moment on she can no longer come to the hotel at short notice. Unfortunately, with a reservation for 3 people and a response at midnight that 4 people want to sleep, her hands are tied. It's quite possible that she didn't sound friendly when she was woken up, and we would like to apologize for that.

8/10 Udmærket

Gary

Synes godt om: Rengøring, service og personale, værelsets komfort
Great hotel, balcony over the street with lovely views. Unfortunately, it’s situated beside a very noisy couple of pubs which stay open late. We stayed on a Friday, so if you stay here, expect lots of noise if staying over a weekend even in the street long after pubs have closed. Ear plugs work wonders! 👍
Overnattede 1 nat i august 2023

10/10 Fremragende

Aazon

Overnattede 2 nætter i august 2023

8/10 Udmærket

Sunil

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023

8/10 Udmærket

michio

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Large rooms, convienient location
Overnattede 2 nætter i august 2023

8/10 Udmærket

GILBERTO

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023

10/10 Fremragende

Erin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Absolutely lovely! Family suite was perfect for our family of 5. Breakfast was delicious. Location was AMAZING! We had a wonderful stay!
Overnattede 2 nætter i juli 2023

8/10 Udmærket

Weichun

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023

8/10 Udmærket

Bjorn

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Great location in main street, easy walk to train station. Close to everything in Zermatt. Hotel has a nice restaurant and a basic breakfast. We used the family room which was quite big and spacious with a bedroom queen bed, kitchen/dinette, a lounge with 2 beds and a large lounge, and bathroom with shower in bath tub. Downside you can't use kitchen unless you pay 100CHF extra on arrival per stay. Also no curtain in bathroom with looks into a garden restaurant (glass is frosted though) Overall a nice place to stay in Zermatt.
Overnattede 2 nætter i juli 2023

2/10 Forfærdeligt

Pierrine

Overnattede 1 nat i juli 2023

8/10 Udmærket

Joseph T

Overnattede 1 nat i juli 2023

6/10 Okay

Hans Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Overnattede 3 nætter i juni 2023

4/10 Dårligt

CHEONGIL

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
너무 협소하고 체크인할 때 주인의 전화받는 태도 불쾌했음 내가 영어가 서툴어서 그런지 전화 받으면서 키득거리고 별로였음 또한 보안도 허술하고 숙박 도중에 방을 바꾸려고 하는 태도는 좋지않았음. 그들은 매일 오는 손님이지만 각각의 손님은 평생 한번 좋은 추억을 만들기 위해 간다는 것을 그들이 인식하였으면 좋겠습니다.
Overnattede 2 nætter i juni 2023

10/10 Fremragende

Satomi

Synes godt om: Rengøring
Overnattede 2 nætter i juni 2023