8/10
The hotel is beautiful, has really large and well decorated rooms, amazing bathrooms, large balconies, and once you walk outside, you have a breathtaking view of Mount Matterhorn and the river that goes thru the village. The breakfast is great, you get your money's worth. With all this said, the only reason the hotel did not receive a 5 star review was an incident that could have been handled better. My mother-in-law took the stair case but forgot to bring the room key with her. The stair case requires you to use your room key to access each floor, including the lobby. Since she did not have her room key, she was stuck. She some how managed to get out to a hilly area and scream for help, but rather than going to the stair case and opening the door to the lobby, she was thrown a set of janitor keys and told to use it to open, but it was a chip key thay she's not familiar with. The whole episose lasted like 20 minutes to be resolved without a friendly gesture from the staff. I'm a bit confused as to why the lobby door from the stair case has to he accessed with key, what if there is a fire and you run out of your room without the key?
Overall, our stay in Zermatt was very nice and the town is SUPER CHARMING
Carlos
Overnattede 2 nætter i maj 2025