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Anmeldelser af Holiday Inn Express & Suites Yorkville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Yorkville, an IHG Hotel
577 E KENDALL DRIVE, Yorkville, IL

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 222 af i alt 427 anmeldelser" "
Bedømmelse på 8 − Udmærket. 100 af i alt 427 anmeldelser" "
Bedømmelse på 6 − Okay. 50 af i alt 427 anmeldelser" "
Bedømmelse på 4 − Dårligt. 25 af i alt 427 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 30 af i alt 427 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Cynthia

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Cynthia

Rejste med familie og småbørn
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
This property is dirty. The whole facility is not kept well through the day. The front door motion sensor needs fixed, you have to basically stand directly in front of the door for it to open. I normally have no problems at holiday inn, this one is not great.
Overnattede 1 nat i maj 2024

6/10 Okay

Cindy

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
No pool and beds too high for short people.
Overnattede 6 nætter i maj 2024

8/10 Udmærket

Kevin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Only complaint was the food, everything else was great
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Oliver

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Beth

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was conveniently located to where we needed to be. The room was very nice & clean. It had a very good breakfast included. Really everything we needed.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Rachel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A nice weekend stay
Overnattede 2 nætter i april 2024

6/10 Okay

Naul

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Staff was great, breakfast was great. Was disappointed that the pool and jacuzzi were not available. Some things in room were showing age or in disrepair.
Overnattede 1 nat i april 2024

10/10 Fremragende

tyler

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i april 2024

10/10 Fremragende

Calvin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and quiet and affordable.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Suzanne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
TV not working right
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Sharon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was our first stay at this Holiday Inn. We were in Illinois visiting family. The location is excellent - right in the middle of many restaurants, a movie theater, shopping and local craft breweries. The hotel itself was quiet and clean, with ample parking. The front desk staff were friendly and helpful. The included continental breakfast was delicious with options to dine in or grab and go. Our room was clean and roomy. The bed was the most comfortable bed I have ever slept in! Even better than my bed at home . We’ve stayed at a local Airbnb for years in this town, but decided to try something different. I’m so glad we did! This will be our go-to place to stay when visiting from now on.
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Catherine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very prompt and quite helpful.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Donald

Synes godt om: Overnatningsstedets tilstand og faciliteter
No comment
Overnattede 1 nat i marts 2024

10/10 Fremragende

Anton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 1 nat i marts 2024

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was perfect for our needs.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jeffrey

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel and very clean. My WiFi didn’t work well in my room the first night but was fine in the morning
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jesse

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good stay
Overnattede 2 nætter i februar 2024

8/10 Udmærket

stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

6/10 Okay

Teaira

Overnattede 2 nætter i februar 2024

10/10 Fremragende

Sanaya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Margie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel
Hotel was nice, breakfast was good. Beds were comfortable and it was clean. Bummed the pool or hot tub didn’t work. Housekeeping only threw away our trash and gave us two weld which is not a problem BUT left our door open so when we came back it was opened and someone could got in our room. Thankfully there was both of value in there other than our meds and they didn’t offer us a discount because of it.
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Laura

Overnattede 1 nat i januar 2024

8/10 Udmærket

Steven

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Holiday inn in Yorkville
Disappointed by the pool being closed. Broken tiles in the room. Bed was comfy. Front desk was very friendly and professional. I asked that Fox TV in restaurant due to propaganda and the next day it was changed. The breakfast offered a good selection of options. Several times the floor was filthy with stains and clumps in the hallways and elevator. There was garbage scattered outside in the parking lot and sidewalks. Staff was very friendly and social.
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really a nice and quiet stay. Plenty of places to eat in area
Overnattede 1 nat i januar 2024

10/10 Fremragende

Robert

Overnattede 3 nætter i januar 2024

8/10 Udmærket

Epiphany

Rejste med familie og småbørn
Check in guy was distracted when we checked in and the room reeked of marijuana….the bathroom shower wall was also cracked with a large chunk of it missing. Beds were nice. Everything seemed clean. It was very quiet and breakfast was good
Overnattede 1 nat i januar 2024

10/10 Fremragende

Jacob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

4/10 Dårligt

Megan

Synes ikke om: Service og personale
Terrible service
This is one of the worst stays I can remember in recent travel. The service at the front desk was terrible. The pool was closed (part of the reason we chose this hotel) and the front desk was very rude about it when asked - no apology, just that it wouldn’t be open at all. I also asked for earbuds for the workout equipment (as stated on the sign) and was just told they don’t have any - no explanation, no apology. There was expired milk in the fridge (our stay was Jan 19-21) which a member of our group poured on their cereal and it came out chunky. The TV stopped working during our stay. The shower water never got above a lukewarm temperature. When asked if there were sheets for the pull out sofa and an extra towel for our room (we had 2 towels for a room that sleeps 6), I was met with an attitude at the front desk - like she couldn’t be bothered to get off her chair and go get the bedding. Parts of the breakfast were pulled by 9:30 on Sunday even though breakfast does not end until 10:30. When asked if they had more cinnamon rolls, the answer was just no. I would definitely not recommend this hotel.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

candice

Overnattede 1 nat i januar 2024

4/10 Dårligt

Jessica

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Lack of Cleanliness
My main complaints: I'm pretty sure the room wasn't properly serviced before my stay, there was still garbage from the previous guests in the bathroom garbage, there was what looked like small dots of blood from someone's face (not stains, looked like the pillow cases hadn't been washed) and the pillow also smelled. Other than that service was great. Just please please please work on cleanliness.
Overnattede 1 nat i januar 2024

6/10 Okay

Yesmeen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 4 nætter i december 2023

10/10 Fremragende

Beth

Overnattede 2 nætter i december 2023

10/10 Fremragende

Stacy

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Pool was closed, told probably not ever reopening. No in room guide for TV, check out, etc. Room was spacious, quiet, staff friendly and helpful and breakfast is great.
Overnattede 1 nat i december 2023

10/10 Fremragende

Nishant, Union

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
new
Overnattede 1 nat i december 2023

8/10 Udmærket

Brad

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i december 2023

4/10 Dårligt

Brandon

Overnattede 1 nat i december 2023

10/10 Fremragende

Rajiv

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall good facility
Overnattede 1 nat i december 2023

10/10 Fremragende

Connie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

6/10 Okay

Rachel

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property is nice wasn’t expecting a security deposit.
Overnattede 1 nat i december 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will stay here again
Overnattede 2 nætter i november 2023

6/10 Okay

Dillon

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Wifi didnt work and pool was closed. Everything else was fine.
Overnattede 3 nætter i november 2023

6/10 Okay

Matthew

Rejste med partner
Synes ikke om: Rengøring
Dirty walls. Zero insulation. Could hear door close and people walking on upper floor all night long.
Overnattede 2 nætter i november 2023

4/10 Dårligt

Johnny

Synes ikke om: Rengøring
Overnattede 2 nætter i november 2023

2/10 Forfærdeligt

Edith

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I paid through Expedia and they didn’t explain when I first checked in that a standard room I had gotten prior directly off the website with no problem, didn’t include a king size bed this time. I said something and they said all king size beds were booked. The toilet didn’t flush I also complained and they charged me $50 additional when I explained that the tank didnt have water after the first time we noticed it didn’t flush. They asked if I had tried looking in the tank, I think as a guest you shouldn’t ask what I tried to troubleshoot with, but that it’s an issue in the first place. I travel for business all the time, and have stayed here prior to this visit with no problem, but purchasing through Expedia for some reason made it a huge inconvenience for me and the availability somehow changed. The staff half apologized but the fact I got charged extra was wrong and I will no longer be recommending this hotel to anyone that visits Yorkville. What a shame.
Overnattede 2 nætter i november 2023

4/10 Dårligt

Michael

Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Eric

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

10/10 Fremragende

Shamecka

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it!
Overnattede 1 nat i august 2023

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice rooms and comfortable beds. Close to restaurants and shopping.
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Joe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The counter staff was great. Tried to contact rhe General manager without reply..
Overnattede 1 nat i oktober 2023