Hoteller i Yigo

"ケトルがないという口コミも見かけたため少し心配していましたが、実際にはお部屋に用意されており安心しました。また、お部屋も広く、家族4人でも快適に過ごすことができました。 一方で、ドライヤーは洗面台に固定されており、コードも短かったため少し使いづらく感じました。気になる方は、ドライヤーを持参すると安心かもしれません。 また、ホームページには案内がありませんでしたが、ウォーターパーク「Tarza」が営業しておらず、とても残念でした。"

"オーシャンビューのお部屋にしましたが、部屋からの眺めがとても良かったです。プールは広く、スライダーもありました。すぐにビーチにもいけるので、海も楽しむことができました。"

"The whole place needs an upgrade."

"Not a great breakfast."

"All good"

"Upon arrival staff and Front Desk was welcoming and made it very easy to check in. Elevator was down but they accommodated and helped us bring our stuff up to the room. Although it was during a storm and amenities were off limits, it was still a great stay. I’d book a stay here again because of the great customer service they had. Rooms had a good amount of space and many storage space, bed was comfy, and backup generator kicked it quickly when the island power died, that was a plus!!!!"

"okay"

"The property is conveniently located to many stores and outlets. Staff are friendly and nice. As a returning customer, filling out paperwork repeatedly (same information the past 6 times I’ve stayed there this year, it is inconvenient to ask the same information over and over. Also, while I don’t have visitors, their requirement that each person visiting register at the lobby makes this location feel unwelcoming."

"The room wasn't the cleanest, as evident by the dirt in the bedsheets upon arrival. The room is very dirt and the lights were flickering. The walls started sweating and ruined our appliances."

"It was very clean, the kitchenette was also very nice. Plenty of space for luggage. Shuttle was also clean and was there early, the driver was also nice and helpful as well. The room I was in, the drain wouldn't really pop back up to drain, but it was still very good after a long day of traveling. Would definitely recommend staying at."

"Home away from home."

"We stayed in Crowne Plaza for 5 days then switched to Lotte Guam. We have to say Lotte has lots of room to improve their service. 1. Front desk staff told us there is an ice bucket in our room, however we did not see it. 2. Breakfast selections are poor. 3. There is no any signs in the room that call locally will charge a fee. When we check out, they charged us 0.75/minute. 4. If you lose your towel card or room cards, you will get charged (thank God! we didn't lose any of the...

"The front desk staff was very helpful and they make your stay worthwhile especially during typhoon Bavi. Thank you Connie from the front desk staff for going beyond to extend our stay and not needing to check in and giving my family a great price. Cafe Cino is also my favorite coffee shop on island. Keep up the great work, hospitality, and customer service. THANK YOU ALL !!❤️💯💯💯"

"Hotellet ligger udmærket, men der er slet ikke styr på hvilke værelser der er klar og det tager lang tid for receptionen at finde ud af det. Og det er svært at se hvilke værelser der er renoveret og hvilke der ikke er."

"The staff are all friendly"

"POOR POOR POOR CUSTOMER SERVICE! Since 3pm on July 04, 2026 check in time, I informed Front Desk the AC was not cold. Throughout the day, 4 DIFFERENT EMPLOYEES ON 4 SEPARATE OCCASIONS/TIMES all came up to the room and confirmed AC was not cold. The whole day to the next day, still nothing was done. I asked for a manager and only to be told the manager is off and to come back later “IF” the manager will be on site. Maintenance guy came to check the AC in house clothes and slippers, no uniform,...

"Overall experience was goo."

"It's affordable but didn't mentioned no water in the pool."