Dear Laurence,Thank you for your valuable feedback and for taking the time to share with us your experience at Hilton Yaounde.We have noted your disappointment regarding your stay.May we please further inquire as to the specific incidents that occurred during your stay which led to your dissatisfaction? This is to ensure that we take the necessary actions within our service levels, if necessary. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to hearing from you soon. Yours sincerely

Dear Dag,Thank you for your valuable feedback and for taking the time in answering our guest comment at Hilton Yaounde.On the other hand, the Technical Department has been informed of your remark concerning the restroom and corrective measures have been taken to this end.We look forward to your next visit in the near future.Yours sincerely,

Dear Nicolas,Thank you for your valuable feedback and for taking the time to share with us your feedback at Hilton Yaounde.We are sorry to hear that our services have not met your expectations and we apologize for that. Please be assured that we have passed your feedback to all the concerned services, to ensure that our processes are revisited in order to avoid a recurrence. Thank you very much for your constructive feedback which is critical to us in our bid to improve and we sincerely apologize on behalf of our team for the inconvenience caused.We hope these shortfalls will not tarnish your overall impression of the Hilton Yaoundé and deter you from staying with us in the future. It would be our privilege to welcome you back, thus providing us with another opportunity to redeem ourselves. Yours sincerely,

Chère Maliki,Nous vous remercions de partager avec nous l’expérience de votre récent séjour au sein de notre hôtel.Nous sommes heureux d’apprendre que vous avez été satisfaite par nos prestations et vous remercions pour vos aimables commentaires à l’endroit de notre personnel. Vos chaleureux remerciements leur ont été transmis. C’est avec plaisir que nous vous accueillerons de nouveau parmi nous et nous comptons sur votre fidélité.Chaleureuses salutations

Thank you for your feedback. We have shared your comments with Ops Team for measures to be taken in order to provide you with a better experience for your next stay with us.

Cher MonsieurNous vous remercions pour les bonnes notes que vous nous avez attribuées. Nous serons ravis de vous accueillir à nouveau.Cordialement

Dear Mr. Macoumba,Thank you for your feedback regarding your recent stay in our Hotel. Our entire team is sharing your comment in order to improve our level of service.Sincerely

Dear Marcel,Thank you for your feedback regarding your experience in our Hotel.It will be a real pleasure to welcome you back.Warm regards

Thank you for your feedback for your recent stay in our Hotel.We thank you for your recognition and expect to see you back in a not too long distance.Warm regards

Nous vous remercions Monsieur Ngogji, et l'ensemble de notre équipe a été honoré de celebrer avec vous l'anniversaire de votre fils.Merci encore pour la confiance que vous faite à notre établissement, elle nous honore!

Chère Jeanne,Nous vous remercions pour votre retour d’information. C'est une joie pour nous de savoir que vous avez apprécié votre séjour au Hilton Yaoundé.Nous vous remercions pour les bonnes notes que vous nous avez attribuées à l'endroit de nos services.C'est avec enthousiasme que nous vous accueillerons à nouveau et nous espérons rester à la hauteur de vos attentes. Cordialement. La Réception,

Dear Emmanuel T,We thank you to the time you have taken to share your experience about your recent stay at Hilton Yaounde. It is a pleasure to us to hear that you overall enjoyed your experience in our establishment. We thank you for goods annotations.Our teams are more than proud to know that you remember and encourage their efforts. However, we particularly note the information about woman at the salon/ nails and hair who was very condescending with you. Our teams with a view to taking corrective action to improve the customer experience currently share your observations. We apologize for any concerns you have encountered during your stay.It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Yours sincerely,

Dear Sandrine,Thank you very much for your feedback and your special mention to our staff.We are locking forward to welcome you back in a not to long distance.Best regards

Thanks for taking the time to leave us your feedback, as it means a lot to us. We thank for your great note. It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Kind Regards,

Thanks for taking the time to leave us your feedback, as it means a lot to us. We thank for your great note. It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Kind Regards,

Dear willie,Thanks for taking the time to leave us your feedback, as it means a lot to us. We thank for your great note. It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Kind Regards,

Bonjour Monsieur,Nous accusons réception de votre feedback ci-dessous et vous remercions.Des ameliorations seront effectuées et nous serons heureux de vçous recevoir une fois de plus au Hilton Yaoundé.Cordialement.La Réception.

Bonjour,Nous vous remercions de cet excellent feedback et vous rassurons sur le fait que nos équipes ne menageront aucun éffort dans le sens d'une progression constante.En esperant vous acceuillir une fois de plus aux Hilton Yaoundé, Veuillez recevoir nos remerciement les plus sincères.Cordialement

Dear Mr. Luigi,Thank you for your feedback and i hope this finds you in a good health.It will always be a real pleasure having you with us.Regards

Dear Valuable guest,We thank you for sharing the feedback of your recent stay in our Hotel.Our Housekeeping team have also shared your remark concerning the cleaning in order to improve.We also notice that you had a good stay globally and thank you for your choice of our Hotel.We hope to see back shortlyRegards

Bonjour,Nous vous remerçions de votre retour.Nous sommes heureux d'apprendre que nos prestations ont été à la hauteur de vos attentes, et espérons une prochaine opportunité de vous satisfaire de nouveau.Cordialement

Dear Mark,Thank you for sharing this feedback with us.It will always be our pleasure to continue to improve and provide you with an impressive level of service.

Dear Shiri,Thank you for your feedback regarding a color of a tap water in room. Kindly receive our sincere apologies. We have recently performed some tests and can confirmed that our tap water is actually perfect.

Dear Cornelius,Thank you for the great rating! We are thrilled that you enjoyed our hotel! We are looking forward to having you stay with us in the near future.

Merci cher Joseph d'avoir pris le temps de donner votre avis sur notre hôtel. Nous sommes impatients de vous accueillir parmi nous dans un futur proche.Cordialement

Cher KTNG,Nous vous remercions pour votre retour d'information. Au regard de votre annotation, nous constatons que la qualité du service n’était pas au rendez-vous. Pourrons-nous en avoir plus de détails? C'est avec enthousiasme que nous vous recevrons une fois de plus au Hilton Yaoundé, afin de pouvoir répondre à vos attentes. Cordialement.

Dear Mr. BRIAN, Thank you for your response below. It was a real pleasure to welcome you at Hilton Yaoundé. For your next stay, we will present you our Panoramic bar. Looking forward to welcome you. Best regards. Reception.

Bonjour, C'est avec une grande joie que nous recevons votre avis sur notre hôtel. Merci pour votre commentaire positif. Au plaisir de vous accueillir très prochainement, Cordialement,

Bonjour Madame EVA, C'est avec beaucoup d'engouements que nous avons reçu votre commentaire c-dessus. Nous avons bien noté votre remarque sur la lenteur du check out et du service au niveau de la piscine. Des actions correctives seront prises, avec une bonne communication interne. Au plaisir de vous recevoir au Hilton Yaoundé. Cordialement. La Réception.

Bonjour Madame EVA, Nous accusons réception de votre commentaire et vous remercions. Vous avez été particulièrement sensible à nos services dans les restaurants ainsi que du staff de l'hôtel. Notre rapport qualité-prix , pas à la hauteur de vos attentes. Nous vous promettons d'être à vos soins lors de votre séjour actuel et vous prions de bien vouloir nous conatcter au (0) pour toute assistance. Cordialement. La Réception.

Madame EVA, Faisant suite à notre précédente reponse, nous vous invitons à vous inscrire dans le programme de fidelité de l'hôtel. Ceci dans l'optique de vous faire decouvrir notre Bar Panoramique et ses différentes promotions. Nous restons à votre disposition. Cordialement.

Dear Mr. TERENCE, Thank you for your response below. It will be a real pleasure to welcome you again at Hilton Yaoundé. Best regards. The Reception.

Dear DENIS, Thank you for your confidence in Hilton Yaoundé. Best regards

Bonjour Monsieur, Merci de votre retour. C'est avec joie que nous vous accueillerons une fois de plus au Hilton Yaoundé. Nous vous recommandons de visiter notre Bar Panoramique lors de votre prochain séjour. Cordialement. La Réception.

Bonjour Madame, Au plaisir de vous revoir une fois de plus. Cordialement.

Bonjour Monsieur PHILIPPE, Nous accusons reception de votre retour ci-dessus et vous remercions. Nous vous informons que l'hôtel a entrepris de nombreux travaux de renovations que nous nous ferons le plaisir de vous presenter lors de votre prochain séjour au Hilton Yaoundé. Notre Bar Panoramique, nouvellement ouvert est un specimen des efforts de rénovations que nous vous invitons à visiter. Nous restons à votre entière disposition, au plaisir de vous revoir très prochainement. Cordialement.

Dear Ayrton, We thank you for choosing our establishment and are very glad to know, through your good note, that you have been very satisfied with our various services. Your satisfaction is recognition of our efforts and we hope to stay up your expectations. It would be a pleasure for us to welcome you back again. Yours sincerely, Can Ali SELIK Director of Operations P.O. Eugenie Noel MENGONG Secretary

Dear Guest, Thank you for agreeing to share with us the experience of your recent stay in our establishment. It is our pleasure to read the positive note you gave to our services. We are happy to know that your stay was pleasant and that we were able to satisfy you. We look forward to welcoming you next time. Regards, Can Ali SELIK Directeur des Opérations P.O. Eugenie Noël MENGONG Secretary

Bonjour, Nous vous remercions de votre reponse et sommes heureux d'apprendre que vous avez apprécié votre dernier séjour. C'est avec joie que nous vous accueillerons une fois de plus et restons à votre entère disposition pour toute autre assistance. Cordialement.

Bonjour Monsieur Jean Philippe, Heureux de lire votre commentaire ci-dessus et de savoir que vous avez passé un excellent séjour au Hilton Yaoundé. Nous confirmons que vos remarques seront traitées par la Direction de l'hôtel. Au plaisir de vous recevoir très prochainement. Cordialement.

Dear Sir, Thank you for your feedback and it will be areal pleasure to receive you again at Hilton Yaoundé. Best regards.

Dear Guest, Thank you for agreeing to share with us the experience of your recent stay at our hotel. We are delighted to read that you had a great stay among us, better than the previous and we thank you for your warm comment about our staff that you found super polite and friendly. Regarding upgrading to the Hilton standards, we assure you that a renovation project is underway to improve our establishment at all levels. We count on your patience and your good understanding. It's always a joy for us to receive you and we hope to stay up to your expectations in our establishment. Yours sincerely, Julien Besancon General Manager P.O. Claire Andela Secretary

Thank your for taking time to leave a review on our page. We are happy you enjoyed our buffet and your positive comment has been forwarded to Chef Raimund and the kitchen team. Regards

Dear Guest, Thank you for your feedback. We are sorry to hear that our services have not met your expectations and we apologize for that. We hope to see you again very soon for the opportunity to correct our mistakes and improve your experience with us. We count on your loyalty. Yours sincerely Alain Cizo Director of Operations P.O. Claire Andela Secretary

Dear Guest, We are sorry to find that we were not able to satisfy you according to your expectations and we apology for all the concerns you have encountered during your stay. On the other hand we assure you that a project is under study concerning the renovation of our hotel establishment in order to improve our infrastructure and our services. We count on your good understanding. Once again, thank you for your comments. We Hope you will consider of staying with us again, we will do our best to provide you with the quality of the services you deserve. Best Regards, Julien Besancon General Manager P.O. Claire Andela Secretary