Dear Ross,Thank you for your feedback. We have removed the Pool listing on our website as well as reduced the rates for our hotel. We send out a notification informing guests of the Pool and Fitness Room Closure so guests may be informed. Our sincere apologies for your experience during your stay. We are glad our team was able to offer you a room move to a new comfortable room. I have called and left a voice message and tried reaching you on your email. Please be assured, we have since resolved the issue with the Air Conditioner.We hope you will give us another opportunity to serve you again.Best wishes

Dear Don,Thank you for your rating and wonderful review.We are thrilled you had a wonderful stay.We look forward to your next visit to Windsor.Best wishes.

Dear Janene-Lee, Thank you for your rating and candid review about our hotel. We are glad you found it quiet, clean and staff were wonderful. We are happy you enjoyed the breakfast.We are thrilled you had a wonderful stay.We look forward to your next visit to Windsor.Best wishes.

Dear Walter,Thank you for your kind words about our kind and helpful staff and clean hotel. We apologize for the toilet handle and will resolve this at the earliest.All our bathrooms have a standard toilet of 15" height. We understand this may not be appropriate for everyone. I am sharing your comments with our operations team about the grab bars at the bathtub and we will consider this suggestion in earnest. Thank you once again for your feedback. We are constantly learning and growing from our wonderful guests. We look forward to your next stay with us in Windsor. Best wishes, The Comfort Inn team

Dear Ghassan,On behalf of our hotel, please allow me to apologize for your experience during your recent stay.Could you please share your experience with me and I want to ensure our team will be trained on the right cleaning policies and procedures. We hope you will give us another opportunity to serve you again.Best wishes,Comfort Inn team

Dear Kathleen,Thank you for your wonderful rating and review. We are thrilled you had a comfortable stay. We look forward to your next visit to Winsor.Best wishesThe Comfort Inn team.

Dear Erick, Thank you for your rating and candid review about our hotel. We are glad you found it quiet, room was clean and the hotel is a good spot for a night. We look forward to your next visit to Windsor.Best wishes.

Dear Mr. Persaud, Thank you for your feedback. We apologize for your experience during your recent stay. I am sharing your feedback with our operations team and we will review our cleaning policies with our team. Please feel free to reach out to our team at the front desk and they are empowered to offer you a new room or address your concerns immediately.Our Pool has been closed for 4 years, we have removed the pool pictures and the listing of the pool as an amenity from our website as well as all major channel websites. We also add a Hotel Alert that is sent out to all reservations informing guests that the pool is closed. Best wishes,The Comfort Inn team

Dear James,Thank you for rating us.Best wishes,The Comfort Inn team.

Dear Mallika,Thank you for your rating. We rely on feedback from our guests to understand where we may improve and serve our guests better. We look forward to your next visit to Windsor.Best wishes.

Dear Ted,Thank you for your rating. We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team.

Dear Jafer,Thank you for your 5 star rating and kind words. We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team.

Dear Carolyne,Thank you for your rating and feedback about our clean rooms and nice staff.We apologize about the pool closure. We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team.

Dear Stephanie, We wish your family the best in their health. Thank you for sharing such a heartfelt and warm review about our hotel, our breakfast, comfortable and clean beds and pillows. Our team joins me in sharing our appreciation for your feedback as this encourages us to continue serving amazing guests like yourself. On Saturday the same evening, our maintenance fixed the window screen and cleared up the exhaust fan in the bathroom. We apologize the pool is closed due to a major issue and our management team is reviewing the repairs. We wish you will visit Windsor and stay with us again in happier and healthier times.Best wishes,The Comfort Inn team

Dear Alena,Thank you for your rating. We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team.

Dear Don,We are happy you have returned. Thank you for your rating and feedback about your recent stay.We apologize about the pool closure. We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team.

Dear Heather,Thank you for your rating and wonderful review.We are glad you enjoyed the King Suite on our comfortable King bedWe look forward to your next visit to Windsor.Best wishes,The Comfort Inn team.

Dear Jeffrey,Thank you for rating us.Best wishes,The Comfort Inn team.

Thank you for your rating and warm review about our hotel. We are glad you found it quiet, polite and helpful staff.We apologize for the TV reception and will review the cable TV issue in the room.We are happy our team was able to provide you with some fruit and muffin for a quick to go breakfast.We look forward to your next visit to Windsor.Best wishes.

Dear Laura,Thank you for rating us and sharing your wonderful and kind review.We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team.

Dear Paolo,Thank you for taking the time to complete a review online regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for your experience regarding your recent visit. Could you please call us at 519-972-1100, so we may have an opportunity to address your concerns. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,The Comfort Inn team

Dear Jung Sook,Thank you for your kind words about our staff. We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team

Dear Yingxu,Thank you for rating us.We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team.

Dear LC,We sincerely apologize for your experience. We are sharing your feedback with our team and will review our cleaning procedures with them. The hotel is a popular spot for fishing fans and they bring their boats and trailers with them. We will inform people with trailers to park in the rear of the hotel. We regret that the night you stayed there was limited parking. Our hotel was built without and elevator and we will share your feedback with our management team for their review. We recommend reserving a room on the ground floor next time. Best wishes.The Comfort Inn team

Dear Liz,Thank you for your 5 star rating. We are thrilled we were able to accommodate your reservation.We look forward to your next visit to Windsor.Best wishes.The Comfort Inn team

Dear Mitch,Thank you for your 5* Rating. We are thrilled you had a comfortable stay. We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team

Good Afternoon Maha, We would like to Thank You for taking the time to respond to our online survey. We appreciate you as our Guest and we truly hope to see you again soon.SincerelyThe Comfort Inn and Suites team

Good Afternoon Colleen, Thank You so much for your feedback and we would like to apologize for your experience at our hotel. We will review this with our team and hopefully we can improve. Again we do value you as our guest and we hope to better serve you in the future.SincerelyGuest Services