Hoteller nær Winchester College

"Dejligt hotel, god restaurant og god service "

"There is no guest house, it's a scam, fraud, fake. I want my money back! They accept booking, you get confirmation and you don't get room, they don't answer your call. Need to report it to every possible site!"

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"Bathrooms weren't terrible clean. Rooms were hot with tiny windows. Couldn't get i to my room and called, said they'd send so.eone out and call me when there. 40 minutes later called again and was helped over the phone.. no one arrived or called. Wandered around for ages trying to find the entrance, e entually found a fire es ape that was open and just walked in. The main door is actually numbered no 3.. thought this was a room.. no signs saying Brookval guest house."

"It was perfect for what we were after. A night in Southampton before getting an early ferry. Location for that. The staff were all extremely helpful and friendly. Really helped make the stay. Only thing we would change would be a fan in the room, as widows didn't open much to get air flow. That said it was one of the hottest nights of the year. "

"Excellent, the little arrival chocolates are Devine & a lovely touch. As is the welcome postcard. It’s these little things that make it a home from home, lovely beds, great food - nespresso machine & illy coffee. Pure class, highly recommend. I never give 5 stars, but here we are. Staff were superb on arrival, helped settle me in & made to feel welcome."

"Small room. The barthroom wasn’t very nice. Smelled of mold. There was mold on the walls. Towels could not dry so they were wet even the next day. Not particularly delicious"

"Terrible. Not at all as advertised. Front door was unlocked and open on arrival. Room door was open on arrival and unlockable. Room window was damaged and stuck wide-open, completely unclosable. I called the contact number and had no answer and received no call back. I arrived towards midnight at the property and still chose not to stay here."

"Virkeligt forfærdeligt sted som var vildt nedslidt, beskidt, ingen pærer i lamperne, gammel tandbørste lå på badeværelset, sengene var en fold ud seng, som kunne klappes op ad væggen. Vi blev ikke - vi tjekkede lige så hurtigt ud som vi tjekkede ind og kørte videre til et andet hotel."

"On going work in the property. There was no water in the property so use for anything. Staff were terrible, I have to call to get my access code and they end up giving wrong access codeI booked room 1 they put me in room 4. I called to find out why and they responded by text message and then closed work for the day."

"Do not even think about booking this accommodation. It’s not habitable. The photos are true to likeness. I have reported this host to the company. It would not pass any regulatory standards. Needs to be removed! Awaiting my refund, as walked in and walked straight back at !!"

"I had a terrible experience..."

"After a slow check in. Everything else went smoothly. Excellent dinner and breakfast.Very attentive staff. Highly recommended. Enjoy our nights stay. Great value"

"Do not stay. No staff in property. Got passcode for a room that's different from my booking. Property was dirty and the room had someone else living there. I met people that rent one of the room for months (which was the room I was booked for), and told me the other room (that I got passcode for) also has a person living there for months. I had to find a different place to sleep urgently, and I'm trying to get refund."

"This place was dreadful. The photos do not reflect the room. My husband sat on the bed and it collapsed onto the floor. He weighs 140 pounds so not a big bloke. On top of that there were no towels provided even though they are in the pictures. It was a hot day and we couldn't take a shower before going out. Do not stay here."

"The staff was incredibly helpful and patient with us. Never having been in Southhampton, or much in the UK, we were a little high maintenance. Thank you all. You made it easy."

"It was terrifying! I booked one of my accomplished musicians to stay after our long late evening rehearsal. When we enter the room (no staff available of course ro even speak to), we found the room had bed laid already by strangers! Later, 3 drunk guys returned to my reservation room 9, sleeping on the bed and one drunk man was on the floor!"