Hoteller nær Willowbrook Mall

"We were happy with the location, but had expected a little more service. For instance we found a few pieces of trash in the room upon arrival, nothing major but still. Twice we found the pool closed - within its opening hours - due to maintenance."

"Staff members was amazing"

"Very disappointed with my stay. The room was dirty, there was hair on the bed and pillows, a cockroach in the room, and water leaking from a damaged ceiling. After I complained, I was moved to another room, but the second room had the same issues and was in similarly poor condition. The overall condition of the hotel was unsanitary and unacceptable. I had to leave early and could not use the remaining nights of my reservation. To make matters worse, despite providing photos of the conditions,...

"Nice"

"I paid over $400 Canadian for two nights at a place that was really disgusting and needed an extreme makeover. The hallway carpeting was so filthy and dirty and hadn’t been vacuumed. The towels in the bathroom are probably about five years old. They had no fluffiness or no texture to them other than like sandpaper. It was a real basic room and wasn’t worth the value of the money I paid."

"Las habitaciones no son en nada parecidas a las de las fotos. La cama olía muy feo, la habitación estaba sucia, el aire acondicionado no funcionaba. El administrador del lugar no trata los huéspedes con respeto."

"Det var er rigtig godt ophold vi havde på dette hotel. Der er pænt rent og en god service."

"Very noisy air conditioning. Body wash dispenser in the shower was broken. Could not get into the breakfast room because it was mobbed with crowd on bus tour."

"Thank you for keeping it clean and caring about the customers."

"Nice spacious room. Friendly staff. Clean. Nice breakfast!"

"Det var et temmelig dårligt hotel med dårlig standard Breakfast var med og den var ganske forfærdelig"

"Meget middelmådigt inden service og personalet bar ingen masker så ikke særligt corona venligt. Meget nedslidt men sengene var okay "

"Gross room that smelled. Didn’t clean or replace towels at all while we were there and didn’t have a proper comforter so we just had to use the sheet at night."

"Room not cleaned and falling apart. Crumbs dust hair stains bugs"

"We booked a non-smoking jacuzzi room, but the first room smelled strongly of musty old smoke the second we opened the door. We had to leave immediately. Since it was late, nearby hotels had no availability, so we had no choice but to switch rooms. The replacement room was a downgrade, and the hotel offered no apology, discount, or compensation. The second room was only okay because it did not smell like smoke. The mattress was uncomfortable, we woke up with back pain, and the AC was so loud it...

"The room did not meet my expectations and the price I pay. The blanket and bed sheets felt very itchy and uncomfortable. I did not sleep well during my stay. I requested the cleaning staff to replace the blanket/sheets otherwise the room was not cleaned unless I asked . The bathroom was old and run down and need a major of maintenance. Overall, the condition of the room and what I pay did not meet for the high rating. This was overpriced and disappointed."

"Everything good but they need to change de beds,there too old"