Dear Anonymous,Thank you for taking the time to share your feedback regarding your recent holiday with us. We appreciate your value feedback and regret to learn that your experience at our hotel fell short of expectations.We are pleased to hear that you found our service commendable and the food in our restaurant satisfactory. Your positive comments on these aspects are noted and will be shared with our team.We sincerely apologize for the issues you encountered during your stay. We have taken immediate action to address the wear and tear on our buildings, as well as the discomfort caused by the condition of the pool. Our maintenance team has also resolved the air conditioning issues in the room you stayed in, ensuring a more comfortable environment for our guests. Furthermore, we are pleased to inform you that the black water issue in the toilet has been thoroughly investigated and successfully resolved. Our team has taken steps to prevent a recurrence of such incidents, and we appreciate your understanding as we continue to prioritize the well-being of our guests.Regarding the beach conditions and the challenges with high tide, we understand the importance of an enjoyable beach experience, and we will explore ways to enhance this aspect of our offerings. We apologize for any lapses in the standard of room cleanliness and will reinforce our training to prevent such oversights in the future.Concerning the policy on children's sleeping arrangements, we appreciate your feedback, and we will review our policies to ensure they align with the comfort and convenience of our guests.We genuinely value your input, and we hope that you would consider giving us another opportunity to welcome you back in the future.Best Regards,Katekanok SuebsakGuest Experience Manager

Dear CHIE,Thank you for taking the time to share your recent stay with us. We are delighted to hear that you enjoyed the nice view and found your room comfortable during your time with us.We value your feedback and would greatly appreciate any specific comments you may have or suggestions on how we can further enhance your experience in the future. Kindly allow us to contact you directly. Your input is valuable as we continuously strive to provide exceptional service to all our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Katekanok SuebsakGuest Experience Manager

Dear Taksayos,Thank you for taking the time to share your experience with us. We are pleased to hear that our hotel was suitable for relaxation, away from chaos. Creating a peaceful and serene environment for our guests is one of our top priorities, and we are glad that we could provide you with the tranquil atmosphere you desired.We value your feedback and would greatly appreciate any specific comments you may have or suggestions on how we can further enhance your experience in the future. Kindly allow us to contact you directly. Your input is valuable as we continuously strive to provide exceptional service to all our guests.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another relaxing experience in the future.Warm regards,Katekanok SuebsakGuest Experience Manager

Dear Ms. Alisa,Thank you for taking the time to sharing your wonderful experience with us. We're delighted to hear that you had a fantastic stay and enjoyable during stay.We're glad that you appreciated the amazing view, service, spacious, clean rooms, delicious breakfast buffet and the pool. Although we're sorry to hear that the water temperature wasn't meet your expectation. Please rest assured that we understand the concern, especially during the high temperatures of summer in Phuket there might be affect to water temperatures. We'll certainly take note of your feedback and work towards improving it for a more comfortable experience in the future.Thank you again for choosing stay with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Katekanok SuebsakGuest Experience Manager

Dear Gabrielle,Thank you for taking the time to share your experience with us. We're glad to hear that your stay at our hotel was exceptional. We appreciate to know that our staff, especially Matthew, made your time with us memorable with their accommodating service.We're delighted that you found our food and rooms to be impeccable. Providing a comfortable and satisfying stay is always our top priority, and we're glad to have met your expectations in every aspect.We appreciate your feedback regarding the distance from the airport. While our serene location offers a peaceful retreat from the hustle and bustle of city life, we understand the importance of convenient travel arrangements. We'll make sure to highlight this for future guests, allowing them to plan their visit accordingly.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience in the future.Warm regards,Katekanok SuebsakGuest Experience Manager

Dear Muriel,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our magnificent swimming pool, beachfront infinity pool, activities, and our top-notch staff, especially. We appreciate your kind words about the deluxe room with a beautiful view.We are truly sorry to hear about your son falling ill after dining at our hotel. Food safety is our utmost priority, and we take every precaution to ensure the well-being of our guests. We will investigate the matter promptly and take necessary measures to maintain the highest standards.We are glad you found our hotel app convenient and our services satisfactory. Thank you once again for recommending us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Katekanok SuebsakGuest Experience Manager

Dear Ms. Bernadette,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be a lovely place to stay and that our staff made a positive impression with their friendliness.We're proud that our team provided friendly and accommodating service, and it's truly rewarding to receive such kind feedback. Rest assured, we will ensure that your thoughtful comments are shared with the entire team. Your feedback is invaluable in recognizing the efforts of our staff members.We appreciate your choice to stay with us, and we look forward to welcoming you back in the future.Warm regards,Katekanok SuebsakGuest Experience Manager

Dear Anonymous,Thank you for taking the time to rate us with a perfect score.We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If you have any specific feedback or suggestions for us, please feel free to share. We're always looking for ways to improve and provide even better service to our guests.Thank you for choosing stay with us and we hope to have the pleasure of welcoming you back again.Best regards,Katekanok SuebsakGuest Experience Manager

Dear Mr. Teodor,Thank you for taking the time to rate your experience with us. We are delighted to see that you've given us a high score.We value your feedback and would greatly appreciate any specific comments you may have or suggestions on how we can further enhance your experience in the future. Kindly provide us with your email address, allowing us to contact you directly. Your input is invaluable as we continuously strive to provide exceptional service to all our guests.Thank you once again for choosing stay with us. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Katekanok SuebsakGuest Experience Manager

Dear Klas,Thank you for choosing to stay with us and for taking the time to provide your feedback. We value your input, and we are grateful for the opportunity to address your experience.We noticed that your overall score was 6 out of 10, and while we appreciate your rating, we would like to express our sincere apologies if any aspect of your stay fell short of expectations. Your satisfaction is our top priority, and we are committed to continuous improvement.If there are specific areas where we could have done better or if there were any challenges you encountered during your stay, please do not hesitate to share more details. Your insights are invaluable as we strive to enhance our services and provide an exceptional guest experience.Once again, we appreciate your patronage, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Dear Suhail,Thank you so much for your positive feedback! We are delighted to hear that you had an enjoyable experience during your stay with us.Our team is thrilled to know that you found our staff awesome and accommodating. Providing excellent service is our top priority, and we are pleased that our team's efforts made a positive impact on your stay.It's also great to hear that you appreciated the amenities at our hotel. We strive to offer a wide range of facilities to enhance our guests' comfort and satisfaction.We genuinely appreciate your kind words and thank you for choosing our hotel. We look forward to welcoming you back for another wonderful stay.Best regards,

Dear Daniel, Thank you for taking the time to share your positive impressions of your recent stay with us! We're delighted to learn that you enjoyed the very good Thai restaurant, the diverse and high-quality breakfast, and the delightful ambiance of our pools.Your appreciation for our friendly staff is truly uplifting, as we aim to provide a warm and welcoming atmosphere for all our guests.We understand that the swimming options at the hotel might not align with everyone's expectations. However, we're pleased you discovered the charm of the beautiful beaches in close proximity. Phuket offers a variety of coastal gems for a refreshing and enjoyable experience.Should your travels bring you back, consider exploring our bed topper menu for a more personalized and comfortable sleeping experience.Thank you for choosing our hotel, and we look forward to the pleasure of hosting you again in the future!Best regards,

Dear Mr. Daniel,Greetings from Pullman Phuket Panwa Beach Resort!Thank you for reviewing your stay.I would like to ask if possible, to give us some more details into your stay. This will help us to understand the issue better and implement an action plan for improvement.Best regards,Alexandru BerdagaGuest Experience Manager

Dear Mr. Khaled,Thank you for staying with us at Pullman Phuket Panwa Beach Resort and for taking the time to tell us about your stay. It is always important for us to receive valuable feedback, as it helps us to better serve our guests. I would like to address the feedback regarding our hygiene. Despite the flora and fauna which is predominant in Thailand and all of South East Asia, we have weekly pest control treatments and fumigation. Moreover, it is quite impossible to get rid of an entire ecosystem. Nonetheless we are doing our best to maintain the area clean and ensure that hygiene is our top priority. In regard to the maintenance, we have been working over the past 3 months and still on going in order to revitalize our property. I am sure that on your next visit you will be pleasantly surprised. Lastly, your feedback regarding the food has been taken into account and wil be actioned accordingly.Thank you again for sharing your experience, and rest assured that we are taking the appropriate measures to improve ourselves moving forward.We hope to welcome you back again, as we look forward to providing you with a seamless holiday experience.Sincerely,Alexandru BerdagaGuest Experience Manager

Dear Yuancheng,Thank you for staying with us at Pullman Phuket Panwa Beach Resort and for taking the time to tell us about your stay. It is always a pleasure to receive positive feedback from our valued guests. I will share your comments with our team, as I am sure this feedback will serve as an encouragement to all of our staff. We continuously strive to improve the quality of our products and services.Thank you again for sharing your experience, and we look forward to welcoming you back again.Sincerely,Alexandru BerdagaGuest Experience Manager

Dear Mr. Alfaraj, Thank you for taking the time to tell us about your experience at the Pullman Phuket Panwa Beach Resort. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We have taken note of all your concerns (delay service, AC leak, luggage misplaced) and are actioning it as part of our ongoing maintenance action plan. With that said, we are actively training our staff on various service techniques and best practices as to improve the quality of service delivered to our guests. Once again, I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Alexandru Berdaga Guest Experience Manager

Dear Valued Guest,Thank you for staying with us at Pullman Phuket Panwa Beach Resort and for taking the time to tell us about your stay. It is always a pleasure to receive positive feedback from our valued guests. I will share your comments with our team, as I am sure this feedback will serve as an encouragement to all of our staff. We continuously strive to improve the quality of our products and services.Thank you again for sharing your experience, and we look forward to welcoming you back again.Sincerely,Alexandru BerdagaGuest Experience Manager

Dear Mei Sum,thank you for taking the time to drop your feedback. I'll be very happy during your next trip (or before by email) to meet in person to understand what could have made the food great.It's a great pleasure to read you had a great time with us and will come back.Sincerely, Vincent Delsol, General Manager

Dear Daniel, thank you for sharing your feeling about your stay. I'm sorry we could not meet your expectations. Having said that, could you contact us back to give us more details about how we could have?

Dear Mark, it is a pleasure to read you had a nice time at our property which you find gracious with lovely staffs. That being said, I fully agree there is a lot of trash on the beach outside the perimeter of our hotel area. That is why in February we have re-launched our weekly beach cleaning activity, involving our team members from back of house and we invite our guests to join as well. We are starting to have good results and looking forward for you to join us during your next visit. Best regards, Vincent Delsol, General Manager

Dear Seo Yeon, thank you very much for your very nice score and looking forward to meet in person during a future visit.Best regards, Vincent Delsol, General Manager