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Anmeldelser af White River Inn and Suites

2.5 out of 5
White River Inn and Suites
91 Ballardvale Drive, White River Junction, VT

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 315 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 288 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 170 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 127 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 100 af i alt 1000 anmeldelser" "

7,4/10

Rengøring

8,0/10

Service og personale

6,6/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

6,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Hannah

Overnattede 1 nat i april 2024
Svar fra General Manager den 23. maj 2024
Dear Hannah,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Jaimie Keirstead,General Manager

10/10 Fremragende

Ling

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We enjoyed the stay
Overnattede 2 nætter i april 2024
Svar fra Front Desk den 22. maj 2024
Thank you for your feedback! We're glad you enjoyed your stay with us!

2/10 Forfærdeligt

George

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Corridors smelt like weed. The door to the room appeared to have been broken into, furniture broken, wallpaper peeling, floors filthy. Manager dressed inappropriately, we were offered another room but declined, we couldn't undo the odour and probably no better. We asked for a refund, they wouldn't give us one. I expect there response to this review will be the same as other responses, we are sorry for your experience, you should have brought this to our attention, we take customer satisfaction seriously and are working on correcting the problems. We also found out the Holiday Inn Express owns this hotel.
Overnattede 2 nætter i maj 2024
Svar fra Sincerely, Jaimie Keirstead, General Manager den 17. maj 2024
Dear George,Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and have noted your observations on our property. That being said, we are making improvements and renovating the older sections of the hotel to match the standards of the rest of the property. Regarding the option to move rooms with a complimentary upgrade, you would have seen that we have fully renovated rooms in the other sections of the building that I am confident would have exceeded your expectations. Your feedback is important to us, and we will use it to enhance guest experience. We hope you allow us to turn things around the next time you stay with us.

10/10 Fremragende

martin, moosup

Great
Overnattede 1 nat i maj 2024
Svar fra General Manager den 15. maj 2024
Dear Martin,It is wonderful to know you had an enjoyable stay at White River Inn & Suites. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Jaimie Keirstead,General Manager

4/10 Dårligt

Sharon

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed here 6 years ago and I dont think they have done any maintenance or up keep since then. No food in lobby for breakfast not even coffee. My room had 2 lamps that didnt work. The sink and tub are really scratched up and stained. The ice machines in the entire building were out of order. The "heated" pool was not heated! It looked gross. I put my feet in and a bandaid and other debris floated past. So yeah if it wasn't too late to cancel and find another place. I wouldn't have stayed. Ive got the ick now!
Overnattede 1 nat i maj 2024
Svar fra General Manager den 13. maj 2024
Dear Sharon,Thank you for staying with us again and evaluating your experience. We agree our hotel needs some updating and we are making improvements and working to bring the older sections up to date with the rest of the hotel. Regarding the issues with the lamp, we wish you had alerted our front desk so that we could have had a chance to remedy the situation for you. We have ice available at the front desk for guests, and we apologize for the inconvenience. As for the breakfast, we are sorry for your disappointment, however, we do have coffee available in the mornings, and the snack shop is always available. We hope to have another chance to provide you with the stellar experience you deserve.Sincerely,Jaimie Keirstead,General Manager

2/10 Forfærdeligt

Lila

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The furniture in the room was very outdated and dingy looking. The room was dark overall. The bedspread looked old and the couch was disgusting. The outlet didn’t work in the bathroom. They didn’t make up the room for the second day so I had to go back to the desk to get more towels. Also the walls are very thin. You can hear everything from the next room. I will never stay there again and couldn’t wait to leave!
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 13. maj 2024
Dear Lila,Thank you for taking the time to review your stay with us. We apologize for not meeting some of your expectations and have noted your observations on our property. That being said, we are making improvements and renovating the older sections of the hotel to match the standards of the rest of the property. Regarding the outlet, we wish you had informed us, so we could have fixed it. Your feedback is important to us, and we will use it to enhance guest experience. We hope you allow us to turn things around the next time you stay with us.Sincerely,Jaimie Keirstead,General Manager

2/10 Forfærdeligt

Carol, Winooski

Rejste med familie, Rejste med kæledyr
Synes ikke om: Rengøring, faciliteter
We has come back from a hot day at the powwow. We went looking for some ice to cool us down. We were told all the ice machines were broken. I decided to cool of in tub. Only to find the plug was broken This place was worn and dirty. If you expect an indoor pool to be heated, forget that as well.Finally we had seen that there was a morning breakfast only to be told that they had not had one for four years! .Please take those features out of the ads. The clerks seemed to be used to compliant. I have been to this powwow for over 30 years Motel 6 had ice and breakfast! And much less money . They dont honor Aarp or other discounts
Overnattede 1 nat i maj 2024
Svar fra General Manager den 13. maj 2024
Dear Carol,Thank you for sharing your feedback and the details surrounding your recent visit. We are sorry that your visit with us fell short of your expectations. We do have ice available at the front desk for guests, and we apologize if it was not communicated and for the inconvenience. Regarding breakfast, we haven't offered breakfast in a few years and have changed every website we can to reflect this. If you can let us know which app is still advertising this, we're happy to investigate. We hope you took advantage of our coffee and tea bar. We also have a Suite Shoppe that is open 24/7 for a quick bite. We value all feedback, as it helps us better our service and elevate our guests’ experience. We hope that you will afford us another opportunity shortly as we would very much appreciate the chance to leave you with fonder memories.Sincerely,Jaimie Keirstead,General Manager

10/10 Fremragende

Joshua

Overnattede 1 nat i april 2024
Svar fra General Manager den 10. maj 2024
Dear Joshua,We appreciate you taking the time to leave your five-star rating regarding your recent visit to White River Inn & Suites. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Jaimie KeirsteadGeneral Manager

2/10 Forfærdeligt

Eduardo

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The check in lady was super nice however, once I was in my room the fan was on. I figured no big deal right! The room was kind of warm so I figured I turn on the air conditioner. I soon fell asleep and around 2am I woke up sweating the ac was not turning on. I went downstairs and informed them that this was happening. Apparently the ac does not turn on during this time of year. I could not sleep and ended up leaving early
Overnattede 1 nat i april 2024
Svar fra General Manager den 2. maj 2024
Dear Eduardo,Thank you for posting a review. We are disheartened to learn about the challenges you faced during your stay with us. Please accept our apologies for the inconvenience you were caused. We look forward to welcoming you back for a better experience in the future.Sincerely,Jaimie Keirstead,General Manager

10/10 Fremragende

Pai yun

Overnattede 1 nat i april 2024
Svar fra General Manager den 20. maj 2024
Dear Pai,All of us at White River Inn & Suites are thrilled to see your five-star rating! We can't wait to welcome you back again for another exceptional stay. Until then, safe travels!Sincerely,Jaimie Keirstead,General Manager

8/10 Udmærket

Marie

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The woman at the front desk was friendly and knowledgeable.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 27. apr. 2024
Thank you for your feedback! We're glad our staff were helpful for you.

8/10 Udmærket

Corey

Rejste med partner
Good for the price. Nice pool, clean room. Kind of outdated and our tv was messed up. Everything in the area was closed on Monday.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 16. apr. 2024
Thank you for your feedback! We are pleased you enjoyed your stay!

8/10 Udmærket

Angelo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 4 nætter i april 2024
Svar fra Front desk den 16. apr. 2024
Thank you for your feedback! We are pleased you enjoyed your stay!

4/10 Dårligt

James

Forretningsrejsende, Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They do not clean right there was a condom raper under the bed
Overnattede 1 nat i april 2024
Svar fra Front Desk den 14. apr. 2024
Thank you for your feedback. We take cleanliness concerns seriously, and apologize for this issue. In the future, please alert the desk to any problems with your room so we can have a chance to remedy the situation for you.

8/10 Udmærket

Thomas

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Way too long of a walk for a disabled person from car to office and from office to room two buildings away.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 14. apr. 2024
Thank you for your feedback. We do have handicap rooms available that are closer to entrances if you wish to reserve one of those in the future.

8/10 Udmærket

Kathleen, Hyrum

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No breakfast. When we checked in and went to our room, the room hadn’t been cleaned. We stayed for 2 nights and the second day when we returned, our keys wouldn’t work. Had to go back to reception and get new keys!
Overnattede 2 nætter i april 2024
Svar fra Front Desk den 14. apr. 2024
Thank you for your feedback. We're glad you overall enjoyed your stay, and we also hope you enjoyed the studio upgrade for the problem of the room management issue at check in. We also apologize for the inconvenience to you.

6/10 Okay

Stephen

Rejste med familie
Synes godt om: Rengøring, service og personale
Convenient to major highways. Clean, no frills accommodations. TV channels do not correspond to networks (difficult to find programs). Some room damage not disclosed at check in, which means you need to do your own inspection/reporting as soon as you check in, or you could get charged for it. Local restaurant choices are very limited.
Overnattede 2 nætter i april 2024
Svar fra Front Desk den 11. apr. 2024
Thank you for your feedback!

8/10 Udmærket

Carlie

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Staff was friendly. The room had an odor and they do not offer Continental breakfast.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 11. apr. 2024
Thank you for your feedback!

10/10 Fremragende

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Room was huge. Internet poor. Staff very friendly
Overnattede 1 nat i april 2024
Svar fra Front Desk den 11. apr. 2024
Thank you for your feedback!

6/10 Okay

Dawn

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Lobby looks great, my kid loved the pool, it’s big and clean. Rooms are heavily damaged. Wall damage, unclean bathrooms, tub drains dont work. I could tell housekeeping does the minmal. Last guest hairs in the shower, floors sticky… It could be so much better if they were keeping up on the rooms.
Overnattede 2 nætter i april 2024
Svar fra Front Desk den 11. apr. 2024
Thank you for your feedback!

6/10 Okay

Matthew

Uncomfortable beds.
Overnattede 1 nat i april 2024
Svar fra Front desk den 11. apr. 2024
Thank you for your feedback!

10/10 Fremragende

Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Large clean and comfortable rooms. Wish breakfast was included, although there is a 24hr coffee / hot chocolate bar. The room was in the non renovated part. I found it noisy. I could hear the people upstairs talking. Could use a good paint job-freshen up in the bathroom. Overall, good value for the price.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 11. apr. 2024
Thank you for your feedback! We are pleased you enjoyed your stay!

10/10 Fremragende

Hallie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Management den 2. apr. 2024
Thank you for your feedback! We are pleased you enjoyed your stay

8/10 Udmærket

Rick

Synes godt om: Rengøring, service og personale
Clean and well managed older property. Could use an update, but then it wouldn't be the best buy in the vacinity
Overnattede 2 nætter i marts 2024
Svar fra Front desk den 27. mar. 2024
Thank you for your feedback!

10/10 Fremragende

Joe

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close enough to killington, super super nice staff. Made us feel welcome and helped me extend my stay during a huge snowstorm for my Expedia rate. Right off highway and has studio style rooms with kitchen that are perfect for our ski stay!! Great place.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 27. mar. 2024
Thank you for your feedback! We are glad you enjoyed your stay!

6/10 Okay

Ania

Overnattede 1 nat i marts 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback.

2/10 Forfærdeligt

Jane

Overnattede 1 nat i marts 2024
Svar fra Management den 2. apr. 2024
Thank you for your feedback.

8/10 Udmærket

Bill

Overnattede 4 nætter i marts 2024
Svar fra Management den 2. apr. 2024
Thank you for your feedback! We are pleased you enjoyed your stay!

8/10 Udmærket

Ankita

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
Though the staff was friendly and cooperative, our room needed deep cleansing. Even during the winter time, we had to leave windows open so that the smell could go away. The kitchen didn’t have sufficient pots/pans. The property needs a lot of maintenance.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback. We are working hard to bring the older sections up to date with the rest of the hotel.

10/10 Fremragende

john

Forretningsrejsende
Synes godt om: Rengøring, faciliteter
Good room and hotel. To dark outside. Not enough lighting.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback! We're glad you overall enjoyed your stay with us.

2/10 Forfærdeligt

Monica

Overnattede 1 nat i marts 2024
Svar fra Front desk den 27. mar. 2024
Thank you for your feedback!

6/10 Okay

Martin

problems with wifi, same room key had another person. few issues. its inexpensive but that's reflective of the service and the setting.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

8/10 Udmærket

Vipul

Overnattede 1 nat i marts 2024
Svar fra Front desk den 27. mar. 2024
Thank you for your feedback! We are glad you enjoyed your stay!

2/10 Forfærdeligt

Steven

Synes ikke om: Rengøring, service og personale
I checked in that evening and it was so cold I woke up in middle of night and left Like no heat worked at all Did not feel cozy at all
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback.

10/10 Fremragende

daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place to stay , great location . Swimming pool is a bonus. I will be back !
Overnattede 3 nætter i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

8/10 Udmærket

Vanka

Rejste med familie
Synes godt om: Service og personale
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback! We're glad you overall enjoyed your stay with us.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quick visit
Just a quick visit with family in the area & this hotel was very close by.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

8/10 Udmærket

josue

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
People need to repent from their sins and believe in Jesus Christ.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback.

4/10 Dårligt

Dlorah

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not so good! We brought up issues and acted like it was nothing to them. Sink was clogged, nothing stocked, no pillows, blankets.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback.

10/10 Fremragende

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ssf
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback! We're glad you enjoyed your stay with us.

10/10 Fremragende

Joseph

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

6/10 Okay

Pamela

Forretningsrejsende
Okay for the price
I only slept here, got in at 8:30pm and left at 6am. Check in was easy, except person at front desk had an accent that made it difficult to understand what was being said. Room was clean but definitely outdated. It was nice to have a microwave and mini-fridge. Keurig type coffee maker, but not enough sugar for even one cup of coffee. The bed was okay, I brought my own pillows. It was quiet and I felt safe.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback.

6/10 Okay

Ellen

Rejste med familie
Synes godt om: Service og personale
The rooms need to be spruced up & painted. Some up grades would be nice. Chairs in the room were very wobbly.
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

2/10 Forfærdeligt

Mary

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback.

2/10 Forfærdeligt

Glenn

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 27. mar. 2024
Thank you for your feedback!

4/10 Dårligt

A

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Outdated and old. Not quiet.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

10/10 Fremragende

Emily

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed here to ski at Killington for the weekend. We liked that it was away from the bustle of the mountain. The room was very clean and the bed was comfy.
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 18. mar. 2024
Thank you for your feedback! We're glad you enjoyed your stay with us, and hope to see you again in the future!

10/10 Fremragende

Ashley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the hotel and the staff was great!
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 25. feb. 2024
Thank you for your feedback! We're glad your stay earned top marks, and that our staff were helpful for you. We hope to see you again in the future!

4/10 Dårligt

William

Rejste med familie
Synes ikke om: Værelsets komfort
The beds were the most uncomfortable bed I have ever stayed in my life. It was like sleeping on a boxspring, hard as a rock my back hurt two days after I actually left at 3:30 in the morning because I couldn’t take it anymore
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 25. feb. 2024
Thank you for your feedback.

10/10 Fremragende

Trisha

Rejste med familie
Overnattede 3 nætter i februar 2024
Svar fra Front Desk den 25. feb. 2024
Thank you for your feedback! We're very glad you enjoyed your upgraded room, and we hope to see you again in the future!