Hi Allan - Thanks for the review. The staff will be pleased to see your positive comment. We have already completed some renovation throughout the corridors and reception with new carpets, painting and furniture. More is planned for the future. Thanks again.

Thank you for your review. My apologies for any inconvenience caused regarding your restaurant food. I don't think the member of staff concerned was aware that you had made payment for your room at the hotel. Thank you for letting us know. Hopefully we will see you again when you are next in the area.

Thank you for taking the time to leave a review. Hopefully we will see you again in the future.

Thank you for your amazing review. It's always great to see a perfect score. Hopefully we will see you again soon.

Thank you for taking the time to leave a review after your recent stay with us. I'm glad you had a great stay. If there is ever anything that you need please speak to a member of the team.

Thank you for taking the time to complete a guest review after your recent stay with us. I'm pleased that you enjoyed your stay. Hopefully we will see you again in the future.

Thank you for your amazing 10/10. It's always lovely to see that a guest has had such a great experience at the hotel. There's lots to do in the area so hopefully you will find a reason to visit us again very soon.

Thank you for your perfect review. I'm glad you had such a great stay with us and the staff helped to make it so special. Hopefully we will see you again very soon.

Amazing review - thank you so much. I'm so pleased you had such a wonderful stay with us. Hopefully we will have the pleasure of welcoming you back again soon.

Thank you for your great review. I'm really pleased that you enjoyed your stay with us. If you stay with us again if you take a walk in the other direction you will see the River Thames which is a lovely spot to relax. Hopefully we will see you again soon.

Thank you for your review. We are extremely lucky at the hotel as it's only a short distance to some great race tracks including Ascot, Kempton and Epsom. Hopefully we will see you back again in the future. PS I hope you did well at the races.

Thank you for your review. We have almost finished refurbishing the bedrooms, we have just over 10 more to do which will be finished by end of March 2023. Corridors, function space and reception have already been completed. Plan next is to move to the bar and to finish the restaurant. Hopefully we will see you again in the future so you can see the improvements being made.

Thank you for your amazing review. If you ever need anything during your stays please let a member of the hotel team know and they will be happy to help you.

Thank you for your review. I'm pleased you enjoyed your stay with us. Hopefully we will see you again soon.

Thank you for your review. Our apologies if your stay wasn't up to our usual high level of service and standard. If there are ever any issues please let a member of the hotel know.

Thank you for your review. If there is anything in particular that would have made your stay more enjoyable please feel free to contact me at the hotel so I can investigate further. We normally have great reviews so its very disappointing to see that you did not have a good stay.

Thank you for your review, I'm really pleased that you enjoyed your stay and found the staff helpful and friendly. Hopefully we will see you again in the future.

Amazing review score. Thank you so much. Hopefully will find a reason to visit us again very soon.

Thank you for taking the time to leave a review after your recent stay with us. I'm really pleased that you had a great stay. Hopefully we will see you again soon.

Thank you for your amazing review. It's always special when we receive a 10/10. Hopefully we will be able to welcome you back to the hotel again in the future.

Thank you for your review. I'm sorry if you did not feel that the hotel was clean. We normally receive great feedback about the cleanliness of the hotel. We have refurbished most of the bedrooms in the hotel and the restaurant and reception areas. We have more refurbishment plans in 2024. Hopefully we will see you again then.

Thank you for your review. As your review was annoymous it's not possible for me to check which room you stayed in. We have replaced the carpet in almost all the bedrooms, we just have a few more to do early next year on the second floor. Thank you again. Hopefully we will see you again in the future.

Our apologies for the fire alarm going off during your stay. Obviously this isn't our usual standard. A guest was smoking in a room and set off a sensor. The alarm system then automatically shuts off the gas to the boilers. I'm so sorry, this obviously isn't our normal standard. We have signs in all the rooms stating it's a none smoking hotel but these are often ignored.

Our sincere apologies for the issues that you experienced on your recent stay. Obviously this is not our usual standard of service. I'm afraid that a guest smoked in one of the bedrooms which triggered the sensor. That then turned off the gas to the boilers. I'm so sorry. We have signs in every bedroom informing guests there will be a 100 fine if they smoke but it doesn't always deter people.

Thank you for your review. Our apologies for the fire alarm sounding during your stay. As the staff mentioned a guest smoked in a room which set the alarm off. During the night when limited staff are working the fire procedure is to check the sensor that has been triggered to ensure there is no fire. Hopefully they were able to let you back in as soon as possible.

Great review. Thank you so much. Hopefully we will see you again soon.

Thank you for your perfect score. I'm really pleased you had a great stay with us and were able to enjoy some memories.

Thank you for your great review. I'm really pleased you had such a lovely stay with us. Hopefully we will see you again soon.

Thank you for your perfect 10 out of 10. It's great to see that you had a lovely stay. Hopefully we will see you again soon.

Thank you for your lovely review. I'm really pleased that the staff helped make your stay special. Hopefully we will see you again soon.

Thank you for your review. My apologies if there were issues during your stay. I've spoken to the manager concerned and he assures me that he was just being polite. Again my apologies.

Thank you for your perfect review. I'm really pleased you had such an amazing stay. Hopefully we will see you again soon.

Thank you for leaving a review after your recent stay with us. I'm pleased you enjoyed your stay. Hopefully we will see you again in the future.

Thank you for your review. We are working our way around the hotel refurbishing areas. Function room has just been finished so we will be moving back to the restaurant which has already been painted but we have further plans. Hopefully we will see you again soon so you can see the changes taking place.

Thank you for your review. I'm sorry to hear that you won't be staying with us again. We are working our way around the hotel refurbishing different areas. The corridors have all been carpeted and painted, the reception area has new furniture and has been redecorated. We are half way through the restaurant, we still have a bookcase to build and some wallpaper to go up but had to move to the function room which has been repainted. The bar and conservatory will be done next year as well as more of the 2nd floor rooms. I'm sorry progress is slow. We have been working on it since reopening after lockdown. Hopefully we will see you again.

Thank you for your review. I'm glad you enjoyed your stay. Hopefully we will see you again and provide you with an even better experience.

Merci pour votre belle critique

Thank you for your review. Hopefully we will see you again in the future.

Thank you for taking the time to leave a review after your recent stay with us. If there was anything in particular that would have made your stay more enjoyable please let me know.

Great review, thank you so much. It's great to see a local return to the area after time away. I hope the rest of your visit was enjoyable. Hopefully we will see you again.

Thank you again for your reviews. We look forward to your next visit.

Thank you for your review. If there is anything in particular that would have made your stay more enjoyable please let me know.

Thank you for your amazing feedback. I'm so pleased you had such an amazing time. Hopefully you will find a reason to visit us again soon.