Hoteller med pool i Westminster

"Can't remember. Was back in September."

"Exceptional staff behavior, very good management and excellent customer service "

"The room was spotless and the layout and comfort better than I could imagine. Awesome coffee station too"

"Clean room"

"Staff were very helpful and kind for my special requests like printing documents and package pick-up."

"We had a really great stay. The staff was great and made a special accommodation for a senior who needed a bathroom rail. The desk attendant and her manager were very pleasant and went the extra mile to make us feel welcome. We appreciated their hard work. "

"Food was done well"

"Our stay was extremely disappointing. We found large clumps of black hair scattered throughout the room, and even floating in the hot tub, along with a large piece of skin. The towels were dirty, containing black hairs and a large glob of spit. Everything pointed to a serious lack of maintenance and cleanliness. When we addressed these concerns with the reception, the staff were rude and unhelpful, claiming to know nothing and saying they didn’t deal with the rooms. They also had no idea about...