Hoteller nær Westfield Southlake Mall

"I liked the staff. The breakfast had staff always present which was nice, because the pancake machine wasn’t working right. The toaster was too small for the bread. It would only toast half of it at a time and then you had to reinsert the other end(only 1/2 fit). I stayed there two nights and the pool was NEVER available! I feel like there should be someway to notify members. I don’t like paying the same amount for a room that doesn’t have that available as that is a primary reason I...

"The staff was great."

"Well the only problem was the showers. We only stayed one night traveling through. I just wanted a bed and shower. The bed was great the shower was cold. I stop to let them know on the way out the shower was cold. He said oh yeah the whole second floor has trouble with the shower settings lol. He said you have to barely turn the handl on to get the hot water. If you go by the past the blue to the red it's cold. I tried multiple locations on the valve just not barely on. I would have gladly...

"Clean. Convenient"

"They decided to put chemicals in the pool at noon on the weekend of Fourth of July. So the pool was unusable from noon till the next morning. That really was the only reason we were stopping midway between trips to give our kids a break. Why not put chemicals in overnight?? Then the pancake maker was broken the next morning. So two things we had hyped up for our kids. The place was overall clean and the breakfast was good! Bacon was actually real bacon and not microwaved. I’ve never really had a...

"we stayed over the 4th, our TV remote did not work, and it took until the 5th for it to get fixed. Good breakfast, but there is a charge, and they were really pushy to get me to sign the book, even though I left the breakfast card on the book. No plates, and the staff was upset that we tried to grab clean ones from the stack that was visible behind the counter. Only one elevator working the weekend we were there, and it was busy since it was the 4th weekend"

"Property is old and in need of updates. They had a sign posted saying that they were renovating. Breakfast was adequate but more limited than I expect from a Hampton."

"Staff was great. Property needs some love ..a lot of rusted stuff around. There was a light smell of piss in the area where you first walk in. If they just invested some money and remodeled this would be an excellent Marriott property. Definitely bottom tier property for me but so grateful to be able to stay here last minute after I was booted out of my residence inn confirmed property two days before I arrived."

"Checked in and when I went into the room there was only one bed. I booked a room with two beds almost 2 months earlier"

"Clean room but no breakfast"

"Very quiet property"

"This hotel is still under construction while the room we were given was clean and pretty nice. The bed was hard. The television did not work. We went to the office, but it was never fixed when we got there. We were charged $100 deposit and and it was not refunded that they said we smoked me and my boyfriend don’t even smoke. They kept our deposit refused to give it back so don’t stay at this hotel in Merrillville. There are many other nicer friendlier hotels in the area."

"Stayed one week. Room was never cleaned. Spoke to front desk twice about the problem. It was never resolved."

"Residence Inn was very easy check-in. Staff was very nice and helpful. Rooms were very clean. Renovations were in process. Dishwasher was never bolted in so couldn't use. Even after calling maintance. They never showed up."

"Poor room quality lobby smells like cigarette."

"The bed was uncomfortable and the chair was hard and coming apart. My husband asked if it was possible to get extra towels and the woman he was speaking to said unfortunately no. Another staff member came up and slammed a little plaque on the counter and said read it and weep. It stated that linens, dishes and a coffee maker are all available for purchase. There isn’t a coffee maker in the room but one is in the lobby. Signs are in the hallways posting quiet hours but there were still children...

"Disgusting don’t go there hair in the fridges blood on wall dust everywhere"

"It smelled like mildew and was not pleasant"

"The property was under construction and it was awful and actually scary. We ended up not staying because it was that scary. There were broken windows, a broken air-conditioned in the lobby, trash everywhere. It smelled like feces in the lobby bathroom. There was a smashed car just sitting in the parking lot. I felt unsafe to have my kids there."

"Employees were helpful and professional."