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Anmeldelser af Americas Best Value Inn West Point, MS

3 out of 5
Americas Best Value Inn West Point, MS
5714 Highway 45 Alt. South, West Point, MS

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 143 af i alt 564 anmeldelser" "
Bedømmelse på 8 − Udmærket. 184 af i alt 564 anmeldelser" "
Bedømmelse på 6 − Okay. 116 af i alt 564 anmeldelser" "
Bedømmelse på 4 − Dårligt. 63 af i alt 564 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 58 af i alt 564 anmeldelser" "

7,4/10

Rengøring

8,2/10

Service og personale

6,4/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

6,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Frank

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed 2 nights, very clean, bed was perfect. A wonderful value
Overnattede 1 nat i maj 2024
Svar fra RR den 9. maj 2024
Dear Frank,I'm glad to hear that you enjoyed your stay with us at [Hotel Name]! We are thrilled to hear that you found the room very clean and the bed perfect for a good night's sleep. Providing our guests with a wonderful value is always our goal. We hope to welcome you back for another stay soon

10/10 Fremragende

Thomas, St Louis

Overnattede 1 nat i april 2024
Svar fra RR den 12. maj 2024
Dear Thomas., Thank you for taking the time out giving us a great review. Thank you and do come again.

2/10 Forfærdeligt

robert

Rejste med familie, Rejste med kæledyr
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
They dont allow pets.
Overnattede 1 nat i april 2024
Svar fra Guest Relations den 13. apr. 2024
Dear Robert,Thank you for taking the time to review your recent stay with us. Unfortunately, we do not allow pets at our property, though please know we do our best to disclose this on our website before guests arrange their stays. Nevertheless, it was a pleasure to welcome you here. We apologize for any inconvenience you may have experienced and hope that you will consider giving us another chance to accommodate you better in the future.

2/10 Forfærdeligt

GENE

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff seemed like they were doing you a favor by answering a question. I went to the reception desk and asked for the WiFi information and the women at the counter told me it was out in with my key cards. I showed her the holder, and there was no information. I asked one of the staff what time breakfast was. Instead of telling me the time she said that it is posted. Also, there was no shower curtain in the bathroom, they came in the second day and replaced the towels, emptied the trash, but didn’t make the bed. The room and bed looked wore out.
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 1. apr. 2024
Dear Gene,We apologize for your recent experience as this is not the quality stay we aim to provide. Hospitality is very important, and we will be sure to reiterate the high standards we have in place to ensure our guests receive just that. Should you travel back this way in the future, we hope you will choose to return. We know we can do better and would be grateful for the opportunity to prove that.

6/10 Okay

Marlys

Overnattede 1 nat i marts 2024
Svar fra rr den 1. apr. 2024
Dear Marlys,Thank you for taking the time to leave a review. We’re sorry to hear that you’re not happy with our hotel. We always look for ways to improve, so we appreciate your feedback.

8/10 Udmærket

Terry

Staff was very friendly. Room was clean and comfortable.
Overnattede 2 nætter i marts 2024
Svar fra rr den 1. apr. 2024
Dear Terry“Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel.

8/10 Udmærket

Margaret

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Very convenient
Overnattede 3 nætter i marts 2024
Svar fra rr den 1. apr. 2024
Dear Margaret“Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel.

6/10 Okay

shannon

Synes godt om: Service og personale
The free breakfast was a joke and that is the main reason we rented this hotel!
Overnattede 2 nætter i marts 2024
Svar fra rr den 1. apr. 2024
Dear Shannon“Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll do everything we can to fix the issue.”

8/10 Udmærket

Samuel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Decent for the price. Oddly, no elevator. Bare bones breakfast.
Overnattede 1 nat i marts 2024
Svar fra rr den 1. apr. 2024
Dear SamuelThank you for your feedback. We’re sorry to hear that you had a negative experience, and we appreciate you bringing it to our attention. We’re constantly striving to improve our service, so we’ll consider your customer feedback in our efforts to do so.

6/10 Okay

Jeffrey

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Lights in bathroom didnt work. Microwave was dirty. I saw a coach
Overnattede 2 nætter i marts 2024
Svar fra rr den 14. mar. 2024
Dear Jeffrey,We apologize for your negative experience with our Hotel. We want to extend our sincerest apologies for any inconvenience caused. Your feedback is valuable to us, and we take your comments into account to improve our property.

10/10 Fremragende

GREGORY, Mayfield

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff and a clean, comfortable place.
Overnattede 1 nat i februar 2024
Svar fra rr den 20. feb. 2024
Dear Gregory,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

8/10 Udmærket

Marco

Rejste med familie
Synes godt om: Rengøring
Good for the buck!!!
Good for the price. At the beginning the room had a cigarette smell. microwave didn’t work. Limited channels on TV(couldn’t see the AFC Championship game). Front desk not to friendly. Space in room was good and bathroom was clean with hot water.
Overnattede 2 nætter i januar 2024
Svar fra rr den 20. feb. 2024
Dear Marco,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.

10/10 Fremragende

Lee

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Property was ok. Check in staff was very efficient.
Overnattede 1 nat i januar 2024
Svar fra rr den 20. feb. 2024
Dear Lee,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

2/10 Forfærdeligt

Diquavious

Overnattede 1 nat i januar 2024
Svar fra rr den 1. apr. 2024
Dear Diquavious,“I’m sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.”

8/10 Udmærket

Candice

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra rr den 20. feb. 2024
Dear Candice,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Fremragende

Nacole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The check in...the room..
Svar fra rr den 15. mar. 2024
Dear Nacole, We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Service og personale
Overnattede 3 nætter i januar 2024
Svar fra rr den 20. feb. 2024
Dear Guest,We're sorry to hear that you had a poor experience at our property. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. Please give us another chance to service you and your family.

10/10 Fremragende

Edgardo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra rr den 20. feb. 2024
Dear Edgardo,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”

8/10 Udmærket

QUEEN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not Handicapped
My stay was pleasant. I was put in a handicap accessible room. I didn't like that but I did not put them through moving me. I had several appointments and needed my rest so I didn't bother Miss Rose. I did tell her and she was willing to move me.
Overnattede 2 nætter i januar 2024
Svar fra rr den 20. feb. 2024
Dear Queen,We're sorry to hear that you had a negative experience at our Hotel. We apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again

2/10 Forfærdeligt

Tanesha

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
it’s was horrible. roaches , nasty shower curtain . i broke out in rashes . could’ve been bed bugs or just nasty freakin hotel . over the last five years this hotel has went down . this use to be my go to hotel when in town visiting family. five years later it’s horrible
Overnattede 1 nat i december 2023

8/10 Udmærket

David

Overnattede 1 nat i oktober 2023
Svar fra rr den 20. feb. 2024
Dear David, We're sorry to hear that you had a negative experience at ourHotel. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Thank you for sharing your experience with us - it's important to us."

10/10 Fremragende

Michael

Overnattede 1 nat i december 2023
Svar fra rr den 20. feb. 2024
Dear Michael,We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 1 nat i december 2023

6/10 Okay

James

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I saw the 7.2 and booked a room. Then I looked at the feedback and got a little worried. Yeah, the room was due for a makeover, but it was clean and the bed was a California King and was great. Staff was friendly and doing the best with what they have. Continental Breakfast was weak at 9:00am. Not sure if it was already cleaned out. Overall, the stay was satisfactory. The $200 a night hotel close by had about the same rating so I guess it's always a roll of the dice when you get a room anywhere.
Overnattede 1 nat i december 2023

8/10 Udmærket

Alexandra

Overnattede 1 nat i december 2023

6/10 Okay

Dewayne

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
No hot water in shower room 227. Brought it up to the front desk a few times, came in at 11pm and still no hot water, had to change rooms at 11pm, SMH. Fix the plumbing
Overnattede 2 nætter i november 2023

4/10 Dårligt

Angela

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Room smelled like cigarette smoke and was missing toilet paper holder. They used to have a better breakfast selection.
Overnattede 1 nat i november 2023
Svar fra Guest Relations den 21. nov. 2023
Dear Angela,Providing clean and comfortable accommodations is always our goal, so we apologize for any ways that you feel we may have missed the mark this time around. You can rest assured that all of your comments will be kept in mind as we continue to improve, and we hope that you will allow us another chance to impress you down the line.

4/10 Dårligt

Kayla

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Care not to share
Overnattede 2 nætter i november 2023
Svar fra Guest Relations den 16. nov. 2023
Dear Kayla,It's unfortunate to hear that you didn't have a good time with us. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. Thank you, and we hope to hear from you soon.

4/10 Dårligt

Claude

Rejste med familie
Synes ikke om: Rengøring, værelsets komfort
Cockroaches in the room, bathroom wasn’t very clean, beds were clean but not very comfortable.
Overnattede 2 nætter i november 2023

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

4/10 Dårligt

Judee

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Probably the dirtiest motel and the smell of marijuana was everywhere despite having to “initial in two places” on the sheet to say no smoking in rooms. Side doors to the outside from stairwells do not even latch to shut despite the sign saying “use room key to enter”. Anyone could come in at any hour. Property in general was extremely Run down with water damage, etc. Horrible air fresheners throughout to try to cover up the smells. Will not be back. (The lady that checked us in was very nice)
Overnattede 2 nætter i november 2023
Svar fra rr den 6. nov. 2023
Dear Judee,“I’m sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.”

2/10 Forfærdeligt

Sandra

Rejste med familie
Synes ikke om: Faciliteter
Was not told before about no elevator. Had to take stairs. Room had to be rekeyed after we climbed stairs with luggage. Had to go back up and down stairs with luggage. No toilet tissue in room had to call to get that brought to room. Desk clerk was very nice about that. Room very dirty. Surface clean, but floors and windows had not been wiped down in forever. Bath floor had not even been swept. Breakfast which was advertised was nothing but Banana, apple, yogurt. Will make sure we never stay at Americas Best again.
Overnattede 2 nætter i november 2023
Svar fra rr den 6. nov. 2023
Dear SandraThank you for offering up this feedback, and I’m happy to hear you found our beds particularly comfortable. I’m disappointed however to hear that you felt that our service wasn’t up to scratch. At A1 Hotels we’re always looking to improve, so if you were willing to share more about your experience I’d be very appreciative. You can get in touch using the contact details below.

2/10 Forfærdeligt

Cary

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Water coming down from the ceiling in the bathroom at 7:30 AM was told by the front desk nothing I could do about it !!! Gave me a mop and towels to clean up the water !! On top of that the front desk person was so rude and combative, told my wife to go to the store for milk and sugar for the coffee!! Can’t make this up ! Don’t ever go here! Disgusting and filthy!
Overnattede 1 nat i november 2023
Svar fra rr den 6. nov. 2023
Dear CaryThank you so much for taking the time to leave us a review and really sorry to hear that it is negative. Please do get in touch with us any time that you have any issue with your order, we are happy to help.

4/10 Dårligt

Wes

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra rr den 6. nov. 2023
Dear Wes,“We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.”

10/10 Fremragende

Doug

Overnattede 1 nat i september 2023
Svar fra rr den 6. nov. 2023
Dear DougThank you for taking the time to review your stay at [Hotel Name]. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.

8/10 Udmærket

Lydia

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was clean, employees were friendly and the room was nice. We did find the bed extremely hard and we had no hot water.
Overnattede 1 nat i oktober 2023
Svar fra rr den 12. okt. 2023
Hello Lydia,Thank you for leaving this feedback following your visit.Please rest assured that each and every one of your comments has been heard and will be very useful to us as we continue to improve our service.Your suggestions are a great help to us to better understand your needs, we will do our best to better meet your expectations. We would like to welcome you again.

6/10 Okay

Ashley

Overnattede 1 nat i september 2023
Svar fra rr den 3. okt. 2023
Dear Ashley,Hello,The entire Americas Best Value Inn team would like to sincerely thank you for your comment.We regret to discover that your experience did not live up to your expectations. We therefore offer our sincerest apologies.

4/10 Dårligt

Robert

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
Started with roach running across nightstand. No elevators.
Svar fra Guest Relations den 19. okt. 2023
Dear Robert,We're sorry to hear that your experience at our property failed to meet your expectations. While we treat our property regularly, our pest control team will be sure to look into your comments further. Despite this, we hope you will consider giving us another chance at some point in the future.

6/10 Okay

James

Rejste med familie
2 story building with no elevator. There were old food stains visible all over the place as if nothing had been wiped down in a while. Hallways and stairwell had dirt and trash all over the place. Again, it was obvious that the place was not being cleaned as well as it should. Staff park their cars I front of door so you can’t pull your car up to load/unload. People visibly smoking weed outside and inside the hotel. Tv didn’t work well, AC rattled so bad we had to turn it off. Bad repairs that were an eyesore. The bed was comfortable and it was very quiet at night. Morning staff not visible when we left.
Overnattede 1 nat i september 2023
Svar fra rr den 2. okt. 2023
Dear James. Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

2/10 Forfærdeligt

Emily

Overnattede 2 nætter i september 2023
Svar fra rr den 26. sep. 2023
Dear Emily,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will implement many of these property upgrades within the next couple of months.

4/10 Dårligt

Ethan

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked this room for our production crew, who was in the area doing work for one of our customers. When our crew checked into their rooms, they noticed roaches in the hotel room.
Overnattede 2 nætter i september 2023
Svar fra RR den 22. sep. 2023
Dear EthanHi Guest, Thank you very much for making time to give us feedback. We're really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again

8/10 Udmærket

Doug

Overnattede 2 nætter i september 2023
Svar fra rr den 12. okt. 2023
Hello Doug,We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

4/10 Dårligt

Nancy

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Work Trip
This hotel is in need of updating and renovations...it's pretty bad.
Overnattede 4 nætter i september 2023
Svar fra rr den 21. sep. 2023
Dear Guest, Thank you for choosing to stay with us. We are sorry to hear that you didn't enjoy your stay. If you are in the area again. Please give us a chance to serve you and your family.

8/10 Udmærket

William

Overnattede 1 nat i september 2023
Svar fra RR den 22. sep. 2023
Dear WilliamThank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.

4/10 Dårligt

William R

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
My first room smelled like an ash tray. Had to give me another. I’m 77 and my room was upstairs with no elevator and a long walk to the room with luggage. Breakfast was advertised. There was some small granola type bars and I think some orange juice and bananas. There is a difference between a snack and breakfast. One of the ladies was helpful and nice.
Overnattede 1 nat i september 2023
Svar fra General Manager den 14. sep. 2023
Dear William,We appreciate your honest feedback. Our apologies for not being able to provide a more suitable room for your needs. We also regret the unpleasant odor you experienced in your first room. Our team will reflect upon your insights and seize this opportunity to improve the guest experience.

10/10 Fremragende

Amy

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
It was a clean but old outdated hotel that needs a lot of cleaning on carpets and new carpets in rooms.
Overnattede 1 nat i september 2023
Svar fra RR den 21. sep. 2023
Dear Amy,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

8/10 Udmærket

Kristen

Overnattede 1 nat i september 2023
Svar fra rr den 2. okt. 2023
Dear Kristen, Thank you for sharing this positive review. We appreciate you staying with us. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Fremragende

Nacole, Okolona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra RR den 22. sep. 2023
Dear NacoleThanks so much for your feedback. It makes our day hearing about how much our customers love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again.

2/10 Forfærdeligt

Gerard

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
My wife and I along with my daughter had reservations for two room at your America's Best Value Inn.. First we were given rooms 129 & 130. Not one room but both rooms were in deplorable conditions, there was trash all over the rooms, rotting food in both rooms, food particles and crumbs in each bed, loose change littering the floor. Empty coke can and condiments open and left strewn about both rooms. I find it hard to believe after this experience that this establishment received a rating of 7.8 out of 10 stars online. Not only were the beds unmade they also contained food and crumbs all over them as well. Afterwards we went back to the front desk as the conditions of the room were inhospitable and disgusting. The front desk attendant apologized for the state of the rooms and moved us to different rooms located on the second floor and I wish to say that they were acceptable but this was not the case either. We were moved to rooms 201 & 202. Following our check-in to rooms 129 & 130 we were given two new rooms on the second floor rooms 201 & 202 and again they were anything but acceptable. There was rotting food that was inside the air conditioning vents in room 201 along with dirty countertops in the bathroom which also contained human hair that did not belong to my wife or myself. Then there is the issue of the shower curtain rod that is literally tearing away from the wall. In room 202 where my daughter was staying the security door latch was present however
Overnattede 1 nat i august 2023
Svar fra Guest Relations den 19. aug. 2023
Dear Gerard,What you have shared is a poor reflection of the values we uphold, and we can't apologize enough. Your feedback will be shared with the respective teams, and we assure you that all rooms mentioned will be taken care of accordingly. We know we are capable of better, and we are committed to proving this. Please allow us to make this up to you in the future.

2/10 Forfærdeligt

Charles

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not staying here again
Poor bathroom maintenance, AC unit didn't really remove air moisture, less than 10 TV channels, housekeeping did not service room after 1st day, only 1 small bar of soap in bathroom, shower assembly adjustment would not stay put.
Overnattede 1 nat i august 2023
Svar fra RR den 23. aug. 2023
Dear Charles,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. If you are in the area soon please give us a chance to serve you.