Hoteller nær West Lake

"We had to leave and stay at a different hotel due to the unsanitary conditions at Whitehall Cottages. The bed had dirt and hair on the sheets and all around the mattress. There’s no staff on the property and the owner didn’t respond back until later in the evening after we were already checked in to a different hotel. When I asked for a refund I was told he couldn’t do it because we booked through Expedia…"

"This place was disgusting! I should have known something was amiss when the total price was $180 for two nights. The lobby smelled horrible, the room was bleh, the shower had flaking paint, stains everywhere, the towels were stained! You can honestly spare a couple extra dollars and literally go ANYWHERE ELSE and get a better night stay. Oh and there is no security, I hear someone screaming for help so god knows what was happening with that. Oh, and if you like the sound of smoke detectors...

"Pretty bare bones on the amenities. On the plus side, it had a small freezer in the mini fridge to refreeze blue ice and a nice view of Muskegon. Other than that, it is like a European/Big City youth hostel hotel with a grand entry way but tiny rooms with no comforts of home. No Desk and no desk chair No counter space to put your stuff No full-length mirror Only one chair for a two-person room Very small 1990's computer screen sized TV No cable channels so no live sports, just free antenna TV...

"Hotel was clean and we enjoyed the pool and fitness center. Close to a couple of breweries we enjoyed."

"Staff was not the type to go above and beyond. Breakfast was cold. Looks like they are renovating the rooms were very nice. Fitness center is not open 24/7 if that is your thing. I think things are going in the right direction for the hotel but I think this is a transition so there will be growing pains."

"The hot tub in the room was great!"