Hoteller i West End

"Under construction, no mention on website before booking. Reception was major construction area, my room was directly above, construction still taking place after 11pm. complained, staff told me they asked the contractors but they were being ignored. Finally stopped at 12:10am. Staff member apologized and told me the GM said I would have a reduced rate. When I checked out, no reduced rate and no one knew about it. Don't stay here would be my summary."

"No kitchen "

"We were disappointed with the coffee machine in our room. The quantity it makes is small and not hot. The shower was terrible, no pressure and it was very difficult to control water temp. Wifi was not adequate: one of our devices wouldn’t log in and it worked everywhere else."

"Very convenient location to the airport, you just have to walk along a covered passageway for about 2 minutes minutes. Ask if you need non-scented toiletries as theirs are incredibly strongly scented and quite horrible. Also, check that the thermostat in your room works; mine didn't and it was horribly hot"

"The hotel is very chaotic when you enter. There is no staff and you cannot call room service or the front desk at any time. They connect you to ai then from ai they connect you to a call center in Orlando. They never connect you to anyone who works there at anytime and it makes asking for fresh towels or even a simple coffee impossible. I wouldn’t stay here again. "

"Chambre propre Personnel accueillant Tout est nickel ❤️"

"Rom was clean but tv did not have s clear picture. Staff were ok but instructions to leave key in room because of our very early departure at 4am created a problem for the manager as she called me in Florida complaining that I had not checked out properly.,even as I had pre-paid my stay and they had my crdit card on file."

"It was a very nice comfortable hotel"

"Absolutely wonderful stay at this hotel. Everything was great from the WiFi to the complimentary breakfast. Very relaxing and every staff member was smiling and polite. "

"Very clean"

"Et hotel, som på ingen måder lever op til Fairmont standard. Personalet har ingen ide om service, normal takt & tone eller blot almindelig omsorg. Smuk bygning i forfald, men alt klasse er long gone. Personale med solbriller i panden og gæster i crocs. Forvent mcdonalds standard."

"Big and clean room. Nice breakfast. "

"This hotel is set away from the hustle and bustle but still very close to restaurants and shopping. Our granddaughters loved the heated pool. The breakfast offers a good selection. It is also in a very spacious room so it does not feel crowded. Our room was a good size and with a microwave and fridge snacks and quick meals are possible. We plan to return next time in Ottawa. "

"We stayed in the palm room it was really lovely! Very clean, great amenities, comfortable and cute design. Easy check in and out great atmosphere. Would go again. "