Pengeskab på værelset, skrivebord, strygejern/strygebræt

Anmeldelser af Microtel Inn & Suites by Wyndham West Chester

2 out of 5
Microtel Inn & Suites by Wyndham West Chester
500 Willowbrook Ln, West Chester, PA

Anmeldelser

5,8
Bedømmelse på 10 − Fremragende. 187 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 192 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 166 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 202 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 258 af i alt 1005 anmeldelser" "

5,8/10

Rengøring

6,4/10

Service og personale

5,2/10

Faciliteter

5,6/10

Overnatningsstedets tilstand og faciliteter

5,6/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Patricia

Overnattede 2 nætter i oktober 2022
Svar fra Hotel Manager den 27. okt. 2022
Dear Guest,Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The location is excellent an the staff is great!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Juan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The tv could use improvement. The image on the screen are too blurry and low quality.
Overnattede 1 nat i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 26. maj 2024
Dear Juan,Thank you for your 5 out of 5 rating! We're thrilled you enjoyed your stay. We appreciate your feedback about the TV. We look forward to welcoming you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester

6/10 Okay

gail

Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
I wish Expedia had confirmed my cancellation (rescheduled for a different date) so I didn't have to worry about extra night charges. Hotel staff were reassuring. I was awakened by a bright light flashing from the hotel telephone. don't know what that was. Otherwise perfectly fine place to stay.
Overnattede 1 nat i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 23. maj 2024
Dear Gail,Thank you for your feedback. We apologize for any inconvenience. We're glad our staff could reassure you. We appreciate your stay and hope to welcome you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester

6/10 Okay

Wayne

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 1 nat i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 23. maj 2024
Dear Wayne,Thank you for your feedback. We appreciate your patronage and value your opinion. If there's anything specific we can improve on to enhance your experience next time, please let us know. We look forward to serving you better in the future.Best Regards,The Microtel Inn & Suites by Wyndham West Chester

10/10 Fremragende

Gary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great people
Overnattede 1 nat i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 23. maj 2024
Dear Gary,Thank you for your kind words! We're delighted to hear that you had a great experience at the Microtel Inn & Suites by Wyndham West Chester. Our team works hard to ensure all our guests feel welcome and valued. We hope to welcome you back soon!Best Regards,The Microtel Inn & Suites by Wyndham West Chester

10/10 Fremragende

Jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing and highly friendly staff who most definitely understand customer service. They make you feel right at home. Also great pricing. My room was super clean and comfortable. Will definitely stay there when in the area.
Overnattede 1 nat i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 15. maj 2024
Dear Jonathan,Thank you for your glowing review! We're thrilled to hear that you had such a fantastic experience at the Microtel Inn & Suites by Wyndham West Chester. Our team takes pride in delivering exceptional customer service and ensuring our guests feel right at home. We can't wait to welcome you back on your next visit to the area.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Alexa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The office staff were very friendly upon arrival and throughout my stay. Overall, the stay was very pleasant. The location is very practical if you are coming to West Chester to visit. The drive to town is only about 5 minutes.
Overnattede 1 nat i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 14. maj 2024
Dear Alexa,Thank you so much for your outstanding review! We're thrilled to hear that you found our staff friendly and enjoyed your stay with us. It's fantastic to know that our location suited your needs and that you found it convenient for your visit to West Chester. We hope to welcome you back soon!Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Michael

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Not sure just what was happening, but some sort of transition was in progress. Some things were newly updated (like flooring), but lots of things were sadly dated (like badly stained bathtub). The staff was friendly, but had no information (like nearby restaurants or maps). Breakfast was underwhelming. This is not the Wyndham I'm used to seeing.
Overnattede 1 nat i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 12. maj 2024
Dear Michael,Thank you for sharing your feedback regarding your recent stay at the Microtel Inn & Suites by Wyndham West Chester. We appreciate your observations and apologize for any inconveniences you experienced. Rest assured, we are actively working on addressing the areas you mentioned to ensure a more pleasant experience for all our guests.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Hector

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
La última ves el baño no estaba en buenas condiciones y les pedí una tualla extra y dijeron no tener asta el día siguiente
Overnattede 1 nat i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 12. maj 2024
Dear Hector,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Please know that we take your comments seriously and will address the issues you mentioned to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back for an improved stay.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Mackenzie

Synes godt om: Service og personale
Overnattede 2 nætter i maj 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 12. maj 2024
Dear Mackenzie,Thank you for choosing to stay at the Microtel Inn & Suites by Wyndham West Chester. We appreciate your feedback and are glad you enjoyed your time with us. Your input helps us improve, and we hope to exceed your expectations on your next visit.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Marc

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Negative reviews were unfair.
Overnattede 2 nætter i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 12. maj 2024
Dear Marc,Thank you immensely for your outstanding 5 out of 5 review on Expedia. We truly value your feedback. Rest assured, we strive to provide exceptional service to all our guests. We appreciate your support and understanding regarding any unfair reviews. We look forward to welcoming you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Steve

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 4. maj 2024
Dear Steve,Thank you for choosing Microtel Inn & Suites by Wyndham West Chester and for sharing your experience. We're glad to hear you had a positive stay. Your feedback is valuable to us as we strive for excellence. We look forward to welcoming you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Bernita

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was very nice Bed was very comfortable for my back
Overnattede 3 nætter i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 4. maj 2024
Dear Bernita,Thank you for sharing your wonderful feedback! We're thrilled to hear that you had such a positive experience at the Microtel Inn & Suites by Wyndham West Chester. Our team works hard to ensure every guest feels welcomed, and we're delighted that you found our staff accommodating and enjoyed our comfortable beds. We hope to welcome you back soon!Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Kathy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was great stay. Friendly people.
Overnattede 2 nætter i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 4. maj 2024
Dear Kathy,Thank you for choosing Microtel Inn & Suites by Wyndham West Chester for your recent stay! We're thrilled to hear that you had a great experience and found our team to be friendly. Your feedback means the world to us. We look forward to welcoming you back soon!Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Bernita

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was in a perfect location, although it is located off a very busy route, the outsde noise level was low.
Overnattede 1 nat i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 4. maj 2024
Dear Bernita,Thank you for your fantastic review! We're thrilled to hear that you found our location perfect and appreciated our efforts to ensure a peaceful stay despite being near a busy route. Your satisfaction means the world to us. We look forward to welcoming you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Jean

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 4. maj 2024
Dear Jean,Thank you for sharing your feedback on your recent stay at Microtel Inn & Suites by Wyndham West Chester. We appreciate your review and are glad you chose to stay with us. Your insights are valuable to us as we continuously strive to enhance our guests' experiences.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

arthur

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Comfortable
Overnattede 2 nætter i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 25. apr. 2024
Dear Arthur,We greatly appreciate your positive review on Expedia! We're thrilled to hear that you found your stay at Microtel Inn & Suites by Wyndham West Chester comfortable. Providing our guests with a cozy and relaxing experience is our top priority. Thank you for choosing us, and we hope to welcome you back soon!Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Tatiana, Niagara Falls

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Room was okay outside of cleanliness. Thorough cleaning isn’t being complete. But I clean my rooms when I enter. Otherwise it was an okay stay. Staff was nice
Overnattede 2 nætter i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 25. apr. 2024
Dear Tatiana,Thank you for sharing your feedback regarding your recent stay at the Microtel Inn & Suites by Wyndham West Chester. We appreciate your comments and are pleased to hear that you found our staff to be nice. We apologize for any issues encountered and will address them promptly. We hope to welcome you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

4/10 Dårligt

Angel

Overnattede 1 nat i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 12. maj 2024
Dear Angel,Thank you for choosing to stay at Microtel Inn & Suites by Wyndham West Chester. We're sorry to hear that your experience didn't meet your expectations. We value your feedback and will use it to improve. We hope you'll consider giving us another chance to provide you with a better experience.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Annette

Rejste med familie, Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
When I think of Wyndham properties, I think upscale and this property is reminiscent of a motel.
Overnattede 2 nætter i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 25. apr. 2024
Dear Annette,Thank you for sharing your feedback. While we aim for upscale experiences, we appreciate your thoughts. Our team continuously strives to enhance our guests' experience, and we hope to exceed your expectations in the future. We value your patronage and hope to welcome you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Jacqueline

Synes godt om: Service og personale
Nice staff. Needs repairs
Overnattede 1 nat i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 18. apr. 2024
Dear Jacqueline,Thank you for your kind review! We're thrilled to hear that you found our staff to be nice during your stay. Your feedback about the need for repairs is duly noted, and we're already working on addressing any areas that may require attention. We appreciate your support and hope to welcome you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

freddy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great service. no complaints
Overnattede 3 nætter i april 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 14. apr. 2024
Dear Freddy,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at Microtel Inn & Suites by Wyndham West Chester and that our service met your expectations. We're delighted to have provided you with a seamless experience. Looking forward to welcoming you back soon!Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Nathan

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Sheets were stained Pillow covers were stained Toilet seat was broken
Overnattede 1 nat i marts 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 2. apr. 2024
Dear Nathan,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Rest assured, we take your comments seriously and will address them promptly to ensure a better experience for our guests. We appreciate your valuable input and hope to have the opportunity to exceed your expectations in the future.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Jacqueline

Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The refrigerator was so loud i had to unplug it.
Overnattede 1 nat i marts 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 22. mar. 2024
Dear Jacqueline,Thank you for sharing your feedback regarding your recent stay at the Microtel Inn & Suites by Wyndham West Chester. We apologize for any inconvenience caused. Rest assured, we'll address this promptly to ensure a quieter experience for our guests. We appreciate your valuable input.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Hector, Hanover

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 18. mar. 2024
Dear Hector,Thank you for choosing to stay with us at Microtel Inn & Suites by Wyndham West Chester. We're thrilled to hear you had a positive experience during your visit. Your 4 out of 5 rating means a lot to us. We hope to welcome you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

4/10 Dårligt

Juan

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
room smelt like pure cigarettes. tried opening a window and keeping the ac unit on and absolutely nothing worked. the smell was horrible since it was only in the room. the hallway felt like a breath of fresh air. so much for a non smoking room…do better on keeping at least a fabreez or room spray in the room because i know for a fact the employees can smell it every time they walk into that room and to not expect people to say something is concerning. i recommend for you guys to close room 207 for customers or fix the smell.
Overnattede 1 nat i marts 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 14. mar. 2024
Dear Juan,Thank you for sharing your feedback regarding your recent stay at Microtel Inn & Suites by Wyndham West Chester. We apologize for the inconvenience caused in your room. Rest assured, we take your concerns seriously and are taking immediate steps to address the issue.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Edward

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The woman at the front desk at checked me in was very helpful, consider it and kind! Room is very clean. Who place smells very nice.
Overnattede 1 nat i marts 2024
Svar fra The Microtel Inn & Suites by Wyndham West Chester den 11. mar. 2024
Dear Edward,Thank you for your glowing review of your recent stay at the Microtel Inn & Suites by Wyndham West Chester! We're delighted to hear that you found our front desk staff helpful and kind and that you enjoyed our clean rooms and pleasant ambiance. Your feedback means the world to us.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

LEONARDO

Overnattede 1 nat i marts 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 25. mar. 2024
Dear LEONARDO,Thank you for your positive review and for choosing to stay at Microtel Inn & Suites by Wyndham West Chester. We're thrilled to hear you enjoyed your experience with us. Your feedback means the world to us. We look forward to welcoming you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

4/10 Dårligt

Melony

Synes ikke om: Faciliteter
when I book i look for breakfast and we found out when we got there that there was none.
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 2. mar. 2024
Dear Melony,Thank you for your feedback regarding your recent stay at the Microtel Inn & Suites by Wyndham West Chester. We apologize for any inconvenience caused during your visit. We value your input and will use it to improve our services. We hope to have the opportunity to welcome you back for a more satisfying experience.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

4/10 Dårligt

KELLIE

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Upon check in there was a sign on the desk stating that the complimentary continental breakfast was discontinued. It is listed on their website and we were counting on it as part of our time there and wouldn't have to figure out a breakfast. Won't stay there again.
Overnattede 2 nætter i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 2. mar. 2024
Dear KELLIE,Thank you for sharing your feedback regarding your recent stay at the Microtel Inn & Suites by Wyndham West Chester. We apologize for any inconvenience caused. We value your input and will take your comments into consideration to improve our services.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Rob

Overnattede 3 nætter i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 21. mar. 2024
Dear Rob,Thank you for sharing your feedback about your recent stay at the Microtel Inn & Suites by Wyndham West Chester. We're thrilled to hear that you had a positive experience with us. Your rating of 4 out of 5 means a lot to us, and we look forward to welcoming you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent value. Clean and certainly adequate for our needs
Overnattede 1 nat i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 24. feb. 2024
Dear Richard,Thank you for your wonderful review! We are thrilled to hear that you found excellent value in your stay at the Microtel Inn & Suites by Wyndham West Chester. It's fantastic to know that our cleanliness and accommodations met your needs. We appreciate your feedback and hope to welcome you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Juan

Overnattede 1 nat i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 24. feb. 2024
Dear Juan,Thank you for choosing to stay with us at Microtel Inn & Suites by Wyndham West Chester. While we regret that your experience fell short of expectations, we appreciate your feedback. We're committed to continuous improvement and hope for the opportunity to exceed your expectations in the future.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel is not near any accommodations. No restaurants or stores are within walking distance. But the hotel it clean.
Overnattede 2 nætter i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 19. feb. 2024
Dear Daniel,Thank you for choosing to stay at Microtel Inn & Suites by Wyndham West Chester and for taking the time to share your feedback. We're glad to hear that you found our hotel clean. While we regret any inconvenience regarding nearby amenities, we're pleased you enjoyed your overall stay.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Don

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Trusty go to. Affordable and close to where I need to go.
Overnattede 1 nat i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 19. feb. 2024
Dear Don,Thank you for your outstanding review! We are thrilled to learn that we are your trusted go-to accommodation. Providing affordability and convenience is our priority, and we're glad to hear that we've met your needs. We appreciate your loyalty and look forward to welcoming you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 19. feb. 2024
Dear Anonymous,Thank you for choosing to stay at the Microtel Inn & Suites by Wyndham West Chester and for taking the time to leave us a review on Hotels.com. We are delighted to hear that you had a positive experience with us, reflected in your 8 out of 10 rating. Your feedback is greatly appreciated.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

10/10 Fremragende

Michael

Overnattede 5 nætter i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 19. feb. 2024
Dear Michael,Thank you for sharing your exceptional experience at Microtel Inn & Suites by Wyndham West Chester! We're thrilled to receive a perfect 10 out of 10 rating from you. It's fantastic to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

2/10 Forfærdeligt

Sandra

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
THUMBS DOWN
WE checked in and never up-packed. There was mold in the bath room and all in all the room looked as if the beds had just been remade. No comforts or extras whatsoever to this place.'When you sat on the bed you bounced like an old fashioned coiled bed. Notot say it was but to say it was uncomfortabe. Wall had holes in it as well. We went in one door and out the other because unfortunately the poor front clerk who did not understand English very well was not responsible for the condition of this hotel. Very disappointed that hotel.com have this place on their list of hotels?
Overnattede 1 nat i februar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 7. feb. 2024
Dear Sandra,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay. Please know that we take your feedback seriously and are actively addressing the issues you've mentioned to ensure a better experience for all our guests. Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Just Don’t GO !
Overnattede 2 nætter i januar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 24. jan. 2024
Dear Guest,We genuinely appreciate your feedback regarding your recent stay at Microtel Inn & Suites by Wyndham West Chester. We're sorry to hear your experience fell short of expectations. Thank you for bringing this to our attention. We hope to have another opportunity to exceed your expectations.Best Regards, The Microtel Inn & Suites by Wyndham West Chester Team.

2/10 Forfærdeligt

Alina

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Dirty ran down
Overnattede 1 nat i januar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 22. jan. 2024
Dear Alina,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we take it seriously. We are committed to addressing the concerns promptly to ensure a more enjoyable stay for our guests. Thank you for bringing this to our attention. We hope to have another opportunity to exceed your expectations.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

2/10 Forfærdeligt

JACOB

Overnattede 4 nætter i december 2023
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 28. jan. 2024
Dear Jacob,We appreciate you sharing your feedback. We're genuinely sorry to hear your experience fell short of expectations. Your concerns are important to us, and we'd like to learn more to enhance our services. We hope to have the pleasure of welcoming you back to the Microtel Inn & Suites by Wyndham West Chester in the near future. Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

2/10 Forfærdeligt

Holly, Lodi

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place is disgusting! It doesn't look anything like the pictures at all! This place is not clean, has no hot water, tub buttons were black, elevator doesn't work, vending machine is empty & doesn't work, staff behind the desk wasn't wearing shoes, the carpeting on the stairs is filthy & had puke on it when we checked out. Tile floors were dirty & sticky. Also had to switch rooms because the rooms had an adjoining door to another room & at midnight the couple next door started fighting and there is no soundproofing under the door. There is at least a 2 inch gap under the door. The beds were super uncomfortable and didn't get any sleep. There was no headboards, but dirty mirrors behind the bed. If we hadn't paid for this room in advance we would have canceled and gone to a much nicer hotel. Will never stay at this hotel again as it was gross, dirty and not kept up.
Overnattede 5 nætter i december 2023
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 12. jan. 2024
Dear Holly,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable, and we're addressing the issues raised to ensure a better experience for our guests. Please know this is not indicative of our usual standards. We appreciate your understanding and hope you give us another chance.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

2/10 Forfærdeligt

Maria

Overnattede 1 nat i januar 2024
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 12. jan. 2024
Dear Maria,We sincerely apologize for any inconveniences during your stay at Microtel Inn & Suites. Your feedback is valuable, and we're committed to addressing your concerns to enhance our guests' experience. Thank you for your input.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

6/10 Okay

Joshua

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Shower was dirty, elevator was broke, back door was left open for any incoming none tenant, electrical outlet left uncovered, and broken toilet seat and sink drain seal had make up cap. Not to mention loud tenant at across room till 4am. Ouch. Had a flight the next day and had to actually knock on other room door to have them shut up.
Overnattede 3 nætter i december 2023
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 26. dec. 2023
Dear Joshua,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you faced during your stay. Rest assured, we are addressing these issues promptly to enhance our guest experience. We appreciate your understanding and hope you give us another chance to provide the exceptional stay you deserve.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

2/10 Forfærdeligt

Paulo Martins

Overnattede 1 nat i december 2023
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 12. jan. 2024
Dear Paulo Martins,We sincerely apologize for any inconvenience you experienced during your stay at Microtel Inn & Suites by Wyndham West Chester. Your feedback is invaluable, and we are committed to addressing and improving upon the issues you've highlighted. We appreciate your honesty and hope you'll give us another chance to provide you with a better experience.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

4/10 Dårligt

Christopher

Rejste med familie og småbørn
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Too cheap to turn the elevator on!!!!
Overnattede 1 nat i december 2023
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 26. dec. 2023
Dear Christopher,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Rest assured, we take your comments seriously and will address the issue promptly. We appreciate your input and hope to have the opportunity to provide you with an improved experience in the future.Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Jean-Marie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Recommended
This is the second time I have stayed here. It is comfortable, clean and the bed was comfortable. It is centrally located to getting to Philadelphia and Longwood Gardens. Recommended.
Overnattede 2 nætter i december 2023
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 26. dec. 2023
Dear Jean-Marie,Thank you for choosing Microtel Inn & Suites for the second time and for taking the time to share your positive experience. We're thrilled to hear that you found our hotel comfortable, clean, and conveniently located. It's fantastic that our amenities and location contributed to your enjoyable stay. We look forward to welcoming you back soon!Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

4/10 Dårligt

Donna

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 18. dec. 2023
Dear Donna,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. Your insights are invaluable, and we assure you that we take them seriously. We're committed to improving and hope you give us another chance. Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team

8/10 Udmærket

Jones

Rejste med familie
Synes godt om: Service og personale
The elevator doesn't serve.
Overnattede 1 nat i december 2023
Svar fra Microtel Inn & Suites by Wyndham West Chester Team den 18. dec. 2023
Dear Jones,Thank you for choosing Microtel Inn & Suites by Wyndham West Chester. We appreciate your feedback and apologize for any inconvenience. Your insights help us improve. We're committed to ensuring a seamless stay and hope you'll give us another chance to exceed your expectations. Best Regards,The Microtel Inn & Suites by Wyndham West Chester Team