Familievenlige hoteller i West Anstey

"We were asked to book a breakfast time slot on arrival, so we selected 8:30–9:00. However, when we went down that morning, all the doors were locked and there was no staff present. We tried every contact number provided, including the delivery and service numbers advertised, but received no answer or callback. This was extremely disappointing, particularly as we needed to leave promptly. In the end, we had no choice but to leave at 9:30 without breakfast and return the keys through the...

"Inchecken ging moeizaam. We moesten borg betalen terwijl de kamer vooraf betaald was. De borg zou verrekend worden met het eten. Maar bleek niet mogelijk te zijn. Waardoor we dat direct moest betalen in de restaurant/bar. Kamer/badkamer was schoon en groot. Er was geen airconditioning wat jammer was gezien dat heel erg warm was. Er was een ventilator op de kamer die hopeloos was. Er was genoeg keuze voor ontbijt. Personnel was vriendelijk."

"Had a lovely relaxing stay. Staff were so helpful even booking us a table at another restaurant as ours was a bit busy."

"These people are not interested in their guests and do not deserve anyone's custom. Apart from the barman, the owners completely ignored us on arrival while huddled around a table with their backs to us. We had travelled over 200 miles to get there, having booked many weeks ago and paid for They left us standing there for over 40 minutes with no explanation as to why we were still waiting for the key to our room. Eventually, someone who was almost impossible to understand came to us saying the...