Hoteller i Waterloo

"I tried to reduce my stay by one night and was told by the property that they would wave the charges for the extra night that I didn’t need, but I was charged anyway. Also, the room smelled unbelievably bad and the surface of the bathtub was pealing up. I checked out immediately due to the smell. I acknowledge that I needed to pay for one non-refundable night, but I was told by the hotel and Expedia that the second night would be waved and that did not happen. Also, the exterior of the hotel...

"Everything was great!!"

"Clean room and nice place to stay, only negative was some door and hallway noise outside the room."

"Not kept up well, air conditioner was loud."

"Honestly, for a quick overnight during a road trip, it was perfect for the price. Clean room. Checked in at night and the night staff was helpful and nice."

"Parking was convenient. Staff was friendly and helpful."

"The place is amazing this is the best place that I’ve ever been .The room was beautiful ,clean and spacious ,We love the hot tub and all the amenities.My family also enjoy the swimming pool clean and cool.My son enjoyed playing with the cat.The host is very friendly and nice people .Breakfast is delicious.Excellent planning to come back again next time."

"Stated 2 nights, requested the room be cleaned , new towels. Was assured this would be done , by evening, it was not and only got excuses. So tired of post covid crap!"

"Our room was very dirty. The tub was dirty and there were cobwebs everywhere. The carpet was very stained. The room had a bad mold smell. There was a light tan recliner in the room that was so dirty, we could not sit in it. I would not revisit this property."

"The breakfast was amazing!"

"The staff was very friendly"

"Good breakfast and newer renovations."

"This is the second time I have stayed here and both times were great experiences. Clean rooms, comfortable beds, and a good breakfast. It fit the bill. It is right near lots of shopping, so there are a lot of food options."

"Check in went so smoothly we reserved 5 rooms with everyone coming at different times. Had no problems at all."

"One of the nicest places I’ve stayed at in a long time. Staff were also very nice and friendly."

"One of the main reasons I reserved a room here is because of the pool. When the pool is closed it should be noted before you make a reservation. The grandkids were not happy, also the bathroom needs work."

"More options for breakfast would have been nice "

"We were in town for softball that weekend. The hotel was nice clean and the rooms were spacious, which is what we need for softball weekends."

"Place needs a major upgrade/ cleaning. Room had a serious urine smell issue-no doubt the result of the “”pet friendly “” policy. Overall, the place is worn-out. Actually quite expensive for what you get."

"Everything was wonderful and breakfast was simple but very delicious"