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Anmeldelser af Country Inn & Suites by Radisson, Waterloo, IA

2.5 out of 5
Country Inn & Suites by Radisson, Waterloo, IA
4025 Hammond Ave, Waterloo, IA

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 365 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 333 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 137 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 101 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 64 af i alt 1000 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

7,2/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

6,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Connie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean and comfortable. The beds were nice as was the bedding and pillows. Breakfast was typical hotel menu but nice.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Jeff

Rejste med kæledyr
Synes ikke om: Overnatningsstedets tilstand og faciliteter
the heating, air conditioning unit put off a bad smell all night. Staff did not know how to charge for our pet. Took a long time and not sure how its going to look on our bill. we will let you know.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Leland, Columbia City

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was untrained and unsure of how to perform basic tasks.
Overnattede 3 nætter i marts 2024

2/10 Forfærdeligt

Stephanie

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The shower had a used bar of soap still in it, curly pubic hair, and fallout from someone’s head. It was all over the tub and tub wall. We have a video showing it. The room also looks like it hasn’t been dusted in a while. The service desk offered to switch our room. How is that an appropriate way of handling it? Shouldn’t you at minimum offer a discount AND switching off the room? This entire place is not nice like it looks online. Very disappointed and praying we don’t leave with bed bugs.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Dustin

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a nice time
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Ryan, Columbus

Overnattede 1 nat i marts 2024

6/10 Okay

Rick

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Sue Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean and friendly
Overnattede 1 nat i februar 2024

6/10 Okay

Dawn

Rejste med familie
Short staffed
Overnattede 1 nat i februar 2024

4/10 Dårligt

Matt

Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Room was dirty. Crushed up cigarettes in both beds. Floors were covered in dirt and old food
Overnattede 1 nat i februar 2024

4/10 Dårligt

Alexandra

Overnattede 2 nætter i februar 2024

10/10 Fremragende

Veronica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

6/10 Okay

Christine

Nothing
Overnattede 2 nætter i februar 2024

8/10 Udmærket

minette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

8/10 Udmærket

Suzanne

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Terrible stay
Overnattede 1 nat i februar 2024

4/10 Dårligt

Shaina

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointed
Went there to have a relaxing night after a rough work week. Ended up not even using jacuzzi tub as it was very dirty with hair and other things and jets wouldnt turn on. Kids running in the hall loundly all night and morning as well.
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hard time checking in - front desk guy said he didn’t have access to check us in and had to text manager . Went with family- other family room didn’t get the room they were booked because rooms weren’t clean. Pool - had way too much chlorine/ chemicals - dozen kids coughing nonstop Also had someone trying to unlock our door at 130 in the morning
Overnattede 1 nat i januar 2024

4/10 Dårligt

Joe

Overnattede 1 nat i januar 2024

10/10 Fremragende

Arturas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i januar 2024

4/10 Dårligt

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

10/10 Fremragende

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the walk-in shower.
Overnattede 1 nat i december 2023

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023

6/10 Okay

jeff

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Ulf

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Denise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel was extremely clean! Great breakfast with a separate eating area with plenty of seating. Numerous choices, and snacks that you could take with for later. The staff were extremely helpful and wanted your stay to be good!
Overnattede 1 nat i oktober 2023

10/10 Fremragende

jeff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023

4/10 Dårligt

Tina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Disappointed
I had stayed at the Country Inn and Suites in Clive, Iowa for my son's wedding. I got the jacuzzi suite with a very comfortable king sized bed and it was wonderful. So when my daughter came home to visit, I booked us both separate jacuzzi suites here at our local Country Inn and Suites. I sleep with the TV on and she doesn't, that's why separate rooms. Check in was pleasant and the attendant was very nice. Our rooms were on separate floors which was fine. I took 1st floor she took 3rd floor. Rooms were recently renovated and comfortable, tubs and bathroom were clean. The beds were not the same as the Clive location. Super firm, not comfortable for either of us. But the deal breaker for me was the noise and partying that went on directly above me. Jumping around, sliding furniture and loud music kept me awake all night. No one could sleep thru all that. My daughter on the 3rd floor heard the partying as well in her room. Even the TV couldn't drown out the noise. Many people staying complained and eventually the offending party was kicked out according to check out staff. We tried to tough it out but ended up checking out early so we could go home and get some sleep. Considering the cost of these rooms and the high hopes I had for my local Country Inn and Suites I was really disappointed. Check out staff was nice and said she would try to get some money taken off for the inconvenience and would call later that day. It's Monday and so far no call.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Cynthia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Family
I have stayed here for years. Conveniently located. Clean and comfortable
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good staff!
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

jeff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This place has an incredible breakfast, nice rooms and a friendly staff.
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Darlene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

10/10 Fremragende

NICOLE

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

10/10 Fremragende

Deaneisha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i september 2023

8/10 Udmærket

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2023

10/10 Fremragende

Theodore

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff and service was awesome! The woman at the front desk (I think her name was Jackie) was super helpful and even called our room after checking in to make sure everything was in order. The property condition and facility is in pretty good shape, but the area around it needs a little work. Overall, a good experience - would recommend if staying in Waterloo, IA!

10/10 Fremragende

Shari, Streamwood

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was easy and she was very pleasant and friendly!
Overnattede 1 nat i september 2023

6/10 Okay

Marquan

Overnattede 1 nat i september 2023

8/10 Udmærket

sherry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel. Clean. Nice breakfast.
Such a nice hotel and a fine breakfast. I would definitly stay here again.
Overnattede 1 nat i september 2023

10/10 Fremragende

Peggy

Rejste med familie
Hotel staff very good and friendly but property needs updating.
Overnattede 1 nat i september 2023

6/10 Okay

Patricia

Rejste med familie
Synes godt om: Service og personale, faciliteter
The room was clean and well set up. The desk staff and kitchen staff were pleasant and helpful. Breakfast was very good. Didn't use the pool. The parking lot was in pretty awful shape. Lots of potholes and bad spots we had to drive through to get to the front door. Seemed strange to only have one access point for the parking lot. The signage about where to access the driveway was poor, we went by the first time and had to drive a ways to turn around.
Overnattede 1 nat i august 2023

10/10 Fremragende

Stephen

Overnattede 1 nat i august 2023

10/10 Fremragende

Monica

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms were nice sized and clean! It had every convenience I needed. The hotel was quiet. Breakfast was good. Nice variety of food options. Staff was extremely nice, pleasant, and helpful. I would definitely stay here again.
Overnattede 1 nat i august 2023

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worse hotel stay!
No clean towels in our room. They did not have clean bedding for hideaway bed. Room had an awful smell, windows where nailed shut so unable to get fresh air. There was a hole in our floor by the air conditioner. Employees seemed like they where doing the best they could with poor upper management. Hallway floors where very dirty. Beds where become uncomfortable. Bedskirt one one bed had a chunky substance that appeared to be vomit. All of the countertops throughout room did not look wiped down. I was told housekeeping quit or got arrested our check in day so I’m not even sure our room was actually cleaned.
Overnattede 1 nat i august 2023
Svar fra Customer Care den 21. aug. 2023
Thank you for posting a review. It saddens us to hear that your stay was less than satisfying due to the condition and cleanliness of the room, hallway and service you received from our staff at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to redeem ourselves and deliver a seamless experience in the future.

8/10 Udmærket

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023

8/10 Udmærket

Rachel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very friendly and helpful. The breakfast options were plentiful.
Overnattede 1 nat i juli 2023

6/10 Okay

Andrew M

Overnattede 1 nat i juli 2023

10/10 Fremragende

Major

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2023

8/10 Udmærket

Keeley

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The place was clean had a nice pool and breakfast. Our first room the air wasn’t working but they fixed that right away by moving us to a different room.
Overnattede 2 nætter i juli 2023

2/10 Forfærdeligt

Tonya

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 11 nætter i juli 2023

6/10 Okay

Alan

Rejste med partner
The air wasn’t working and there was a pit bull in the lobby with the workers.
Overnattede 2 nætter i juli 2023
Svar fra Customer Care den 18. jul. 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to the functionality of the air-conditioning unit and the service of our staff at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.