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Anmeldelser af Copthorne Hotel and Resort Bay of Islands

4 out of 5
Copthorne Hotel and Resort Bay of Islands
1 Tau Henare Drive, Waitangi

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 308 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 402 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 184 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 80 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 28 af i alt 1002 anmeldelser" "

8,0/10

Rengøring

8,0/10

Service og personale

7,8/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel, great location
Nice hotel, great location. Glad we booked room with sea view, wonderful. Nice pool area, would be amazing in the summer (only spa pool heated). Breakfast not amazing but okay.
Overnattede 4 nætter i september 2019
Svar fra MatthewH den 8. okt. 2019
Good Evening. Thank you for providing feedback about your stay with us. I shall pass on the specific points mentioned in your review. I hope that you enjoyed the rest of your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Front Office Manager.

6/10 Okay

Henrik W, Aarhus

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot sted, men elendig restaurant
Flot område, men undgå hotellets restaurant, som er overpriset i forhold til niveauet. Elendig servering og middelmådigt til dårligt mad.
Svar fra Tina A den 16. feb. 2015
Good Afternoon Christian. Thank you for providing feedback about your stay with us. We have recently updated our menu with a wide range of cuisne to suit all tastes. I hope that you enjoyed the rest of your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

8/10 Udmærket

Maria, Dargaville

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spa pool is our favourite, room was nice, comfy bed and love the soap fragrance. Not enough parking spaces, had to park on far side away from our room. Wifi was really slow, just used my data.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Chantelle

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location if going to waitangi treaty grounds. Walking distance literally. Staff were great.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Shantelle

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thankyou very much Copthorne Bay of islands for the excellent experience of high service and such great staff.An overall great stay
Overnattede 1 nat i maj 2024

6/10 Okay

Wayne

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet location. Very old and tired, in need of a major upgrade. Poor house keeping, room not ready at check in and still waiting for room to be serviced late afternoon the following day
Overnattede 2 nætter i april 2024

8/10 Udmærket

Faye

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and Bright
Overnattede 1 nat i maj 2024

6/10 Okay

sekhar

Rejste med familie og småbørn
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
It’s not same as what it’s used to be . Rooms need do up. Hot pool is not working anymore. They don’t even clean rooms when stay now .
Overnattede 2 nætter i april 2024

6/10 Okay

CHRISTIAN

Rejste med familie
Synes godt om: Service og personale
Good location. But the rooms are tired and definitely needs a renovation in the bathroom.
Overnattede 1 nat i april 2024

10/10 Fremragende

Briya

Rejste med familie, Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best views
Overnattede 1 nat i april 2024

6/10 Okay

Wendy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Lovely view. Is a bit tired & could do with a bit of a cheer up. Definitely overpriced at $419 for my friend & I in a studio with 2 beds. Not a lot of room but the sun room was fab. Some empty concrete structures in the dining room should either be used as pools or have palms planted in them.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Julie

Synes godt om: Rengøring, faciliteter
This place was exactly like the pictures and such a beautiful hidden gem!! We wished we booked for longer! We will def be back!!
Overnattede 1 nat i marts 2024

8/10 Udmærket

Veronica

Overnattede 2 nætter i februar 2024
Svar fra The Copthorne Team den 22. mar. 2024
Thank you for your kind review.

8/10 Udmærket

Gang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Copthorne Team den 14. mar. 2024
Thank you for your review!

10/10 Fremragende

Amanda

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy check in and facilities were great Love the room we were given opens to the poolside
Overnattede 1 nat i februar 2024
Svar fra Copthorne Team den 14. mar. 2024
Thank you for sharing your positive experience with us! We are delighted to hear that you found the check-in process easy and enjoyed our facilities. It is great to know that you loved the room with poolside access. We appreciate your feedback and look forward to your next visit.

8/10 Udmærket

Timothy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Has an old world charm about it. Property reminds me of school camping trips. But, the room and facilities are higher standards, just not new. Quiet location next to the Waitangi Treaty Grounds (5min walking distance) is what I was looking for that no other property can provide. On site restaurant was reasonably priced and good quality so need not look elsewhere. Staff was attentive and prompt. Overall very happy with our choice.
Overnattede 3 nætter i februar 2024
Svar fra Copthorne Team den 14. mar. 2024
We appreciate your detailed feedback and are thrilled to learn about your positive experience! It is wonderful to hear that our property resonates with an old-world charm for you, reminiscent of school camping trips. We are glad that despite the vintage ambiance, you found our room and facilities to meet higher standards. The quiet location near the Waitangi Treaty Grounds, along with our reasonably priced on-site restaurant offering good quality, seems to have met your expectations perfectly. We are grateful for your acknowledgment of our attentive and prompt staff. Your satisfaction is our priority, and we are delighted that you are very happy with your choice. We eagerly anticipate your return.

10/10 Fremragende

KAREN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
outstanding place to stay:) friendly staff and rooms are nice and clean. it is located little far from the town near to common grounds. nice and quiet place:)
Overnattede 2 nætter i februar 2024
Svar fra Copthorne Team den 14. mar. 2024
Thank you for your glowing review! We are delighted to hear that you found our place outstanding and enjoyed the friendly staff and clean rooms. While we are a bit farther from town, being close to Waitangi Treaty grounds offers a nice and quiet environment. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay.

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i februar 2024
Svar fra Copthorne Team den 14. mar. 2024
Thank you for your review!

8/10 Udmærket

Alfred

Rejste med partner
Synes godt om: Service og personale, faciliteter
Scenery by the sea
Overnattede 1 nat i februar 2024
Svar fra Copthorne Team den 14. mar. 2024
Thank you for your review and we are glad you enjoyed the outstanding views. We are looking forward to great you again at the Copthorne!

10/10 Fremragende

Rebecca

Overnattede 1 nat i februar 2024
Svar fra The Copthorne Team. den 22. mar. 2024
Thank you for your kind review.

6/10 Okay

Peter

Rejste med familie, Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I was expecting a better experience, the Copthorne has a five star reputation, I choose this to be able to enjoy the facility more. When I checked in, there was a smile, but no real explanation of the whole of the complex, rather, get back in your car, drive around to the left and find your room. No explanation as to the bar, restaurant or pool access, this was left for me to find out. The room and area we stayed at was quite tired, and below standard expected. The pool area was relaxing and enjoyed. We had no hot water, these things can happen, but I expected a better response, it took quite an effort to get access to another room so that I could have a hot shower. When we went to check out, there was only one person on reception. Another man was at a nearby table. We had a que of five, and the man in front of me went over to the man, got his attention, and ended in pushing himself up the que....this should not have happened. Over all, for the price I paid, I expected a higher quality experience.
Overnattede 3 nætter i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
We sincerely apologize for the shortcomings you experienced during your stay. It is disheartening to hear that we fell short of your expectations, especially considering our reputation. Your feedback regarding the lack of explanation upon check-in and the condition of the room is duly noted, and we will work diligently to address these issues. Additionally, the inconvenience with the hot water is unacceptable, and we are sorry for the frustration it caused. Rest assured, we will take immediate steps to improve our service and ensure a better experience for our guests. We appreciate your candid feedback and hope for the opportunity to restore your faith in us during your next visit.

4/10 Dårligt

James

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A falling apart and horribly understaffed hotel that was once nice. The building was in disrepair, but the staff was doing all the could with what little they had.
Overnattede 4 nætter i december 2023
Svar fra Copthorne Team den 15. mar. 2024
We deeply regret the shortcomings you encountered during your stay. Our staff is striving to provide the best service and we are upgrading our facilities. We hope to regain your trust during your next visit.

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay
Overnattede 2 nætter i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
Thank you for your review!

6/10 Okay

Trevor

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Very dated. Room was not clean. Pool very uninviting, looked like mildew growing in pool.
Overnattede 2 nætter i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the dated appearance of our hotel, the cleanliness of your room, and the condition of the pool. Your feedback is invaluable, and we are taking immediate action to address these concerns. We understand the importance of a clean and inviting environment for our guests and are committed to ensuring that all areas of our hotel meet the highest standards. We appreciate your patience and hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 Okay

anna

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Room not true to photo we booked on. Staff - some good - others couldnt be bothered Place tired and needs maintenance
Overnattede 1 nat i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
We appreciate your feedback regarding your recent stay. We apologize for any discrepancies between the room you booked and what was provided, as well as any inconsistency in staff service. Your comments about the tired appearance of our property and the need for maintenance are duly noted, and we are actively working to address these issues. It's our priority to ensure that our guests receive the experience they expect and deserve. We value your input and hope for the chance to make it right during your next visit.

10/10 Fremragende

Kate

Overnattede 2 nætter i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
Thank you for your review!

10/10 Fremragende

Russell

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the swimming pools, rooms were great , the accommodations could do with an upgrade but certainly it is clean enough
Overnattede 2 nætter i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the swimming pools and found the rooms to be great. Your feedback about the accommodations is noted, and we will consider upgrades in the future. We are committed to maintaining cleanliness throughout our property, and we appreciate your acknowledgment of our efforts in this regard. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay soon.

6/10 Okay

F

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Okaish stay.
The room was nice but very dated. The bathrooms were very small n old. And the hotel smelled old. However, we had no problem otherwise. Staff were lovely. The photos look better than the actual hotel
Overnattede 2 nætter i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
Thank you for your feedback on your recent stay. We are currently working on upgrading and refreshing our facilities. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Anna

Overnattede 2 nætter i januar 2024
Svar fra Copthorne Team den 14. mar. 2024
Thank you for your review!

10/10 Fremragende

Nigel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

6/10 Okay

Rob

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Property was well siituated. Pool was out of action and looked like it would be for awhile. Dirty looking water with ducks swiming in it. Very disapointing we vould not use the pool.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Oliver

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful location & surroundings. Accommodation a bit tired around the edges but clean and tidy. Breakfast selection was impressive. Disappointed the main pool was closed for the duration of our 4 day stay due to issues. Would stay here again.
Overnattede 4 nætter i januar 2024

6/10 Okay

Marilou

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Staff were friendly and accommodating
Overnattede 1 nat i januar 2024

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Look, this place was the height of luxury in 1996 and you can tell. But, the location is spectacular, the rooms are clean, the bed is comfy and everyone is nice. If you're expecting waterfall showers you'll be sad, but who needs that stuff when you can look at the ocean and be happy
Overnattede 1 nat i januar 2024

8/10 Udmærket

Tracee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
All staff were very helpful and friendly (especially Dimitri who went above and beyond) except for one slim young Asian (Korean?) girl who was the opposite. Our room was metres from the beach with a lovely unobstructed view. We found the a la carte food in the restaurant disappointing but enjoyed the breakfast buffets.
Overnattede 2 nætter i januar 2024

6/10 Okay

Victoria, Auckland

Overnattede 1 nat i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
Thank you for your review!

6/10 Okay

Mark, Kaitaia

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We’ve stayed here many times and sadly this time was very disappointing. The staff and rooms were great but, at the height of summer, their big pool areas were completely brown/green with algae. We often stay here given the size of the pools but were confined to the beach chairs as the water was so gross that we couldn’t even see the bottom through the murk. We are pool owners ourselves and know the importance of dealing with algae as soon as it appears. The fact that this wasn’t addressed throughout a 3 night stay was very disappointing. It needed more than a robot and skim. Buffet was super good, staff friendly and doing their best. Sea-side views superb. Grounds excellent.
Overnattede 3 nætter i januar 2024

6/10 Okay

Mark, Kaitaia

Overnattede 1 nat i januar 2024
Svar fra Copthorne Team den 15. mar. 2024
Thank you for your review!

6/10 Okay

Kaylee, Ellerslie

Rejste med partner
Synes godt om: Rengøring, service og personale
We stayed at Copthorne for 3 nights and had an enjoyable time although the property is very dated and could use a modern upgrade. The facilities are okay but we definitely expected more for a resort style hotel. I stayed here a couple of times 8 or so years ago and it felt like nothing had changed or been improved since then with things feeling a bit aged. Rooms are comfortable but again dated, specifically the bathrooms. We stayed in a ground floor Harbour view room which had a lovely view outside. The aircon vent units are right on the outside patio area so if your neighbours aircon is on that's all you can here, not very peaceful. The hotels general facilities are okay. Pool area is the best part of the hotel although the water didn't look very clear so we chose not to swim, lots of others were in the pool however. Great area to lounge in the sun with appropriate seating. The grounds were very well looked after with grass freshly mowed and all plants well trimmed. Restaurant food was great, nice selection of dishes. Average selection of wine, we did expect more option. It seems like this place has a lot of potential however just didn't give us the luxury/comfort style stay we were expecting from the pictures and having been here years before. Staff were all very friendly and relaxed which we enjoyed and couldn't fault any service.
Overnattede 3 nætter i januar 2024

8/10 Udmærket

STEPHEN M

Overnattede 5 nætter i december 2023

6/10 Okay

Laara, North Vancouver

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Service og personale
Front desk staff were not informed or helpful at check in and made our stay uncomfortable.
Overnattede 1 nat i december 2023

10/10 Fremragende

ariane

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the pool, the only thing is the smell of the bathroom but over all its so good.
Overnattede 1 nat i december 2023

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
A bit outdated
Overnattede 2 nætter i december 2023

6/10 Okay

Santhosh

Synes ikke om: Rengøring
Great location, awesome backyard with views and beach access. Parking was a bit of a mess (no allocated parking so you're left to wander around to find a spot which could be like 7 to 8 mins away from your room) and the parking space is too tight. We found hair tie and a bunch of hair in our toilet so wasn't happy with the cleanliness although the other areas were very clean. PS: they require a bond for each of your booking which I don't this is mentioned anywhere in their booking details.
Overnattede 1 nat i december 2023

4/10 Dårligt

Anne Marie

Rejste med partner
Synes godt om: Rengøring
Problems : 1) they offer a shuttle service, we needed it twice and both times no one answered the phone. 2) we requested an ocean view room, there was lots of vacancy but they wanted $40 more per night 3) because there were so few customers the buffet dinner was not available 4) breakfast was expensive $35 each, more than the a la carte rib eye dinner ! 5) the property is tired , needs renovation. But, the location on 5heocean is spectacular. Probably would not stay again
Overnattede 3 nætter i december 2023

6/10 Okay

Nicolas

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
L'eau du robinet à un goût de terre, la remarque à été faite plusieurs fois mais le problème n'a toujours pas été résolue.
Overnattede 1 nat i december 2023

10/10 Fremragende

David, Lake Forest

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

8/10 Udmærket

dustin

Synes godt om: Rengøring, service og personale, værelsets komfort
Good Value
Somewhat older property but a good deal with great staff. I would go back. Check out the pool!
Overnattede 1 nat i december 2023

8/10 Udmærket

Courtney

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great spot with beautiful locations nearby. Rooms were a little dated but it is a busy spot with lots of visitors. The resort itself is set up perfectly for larger groups and those that want to spend time outside and exploring the area. Really great location

8/10 Udmærket

Hannah

Overnattede 2 nætter i november 2023