Hello Eleanor,I think you did not review the booking fee policy. If you scroll down to Expedia booking web site for Sleepy traveler Motel under fee section you will see deposite amonut.It is clearly mention there 100 deposit required.We have to follow the hotel policy.She ask you to leave from Motel canopy because you were on canopy for longer time. we have to clear canopy area for other customer.Thank youManagement

Hello Matt,You are not staied at our property. You had reservation but no Show. and you still have your balance with Expedia. This is not valid review. Here is the expedia response:This email is regarding Account: Sleepy Traveler Motel (21428976) Dear Partner, Thank you for contacting Expedia Group. I am Sebastian from Expedia Lodging Support Department, following up your request. Hope you are having a great day. We are reaching you regarding the booking ID 76685297 under the name of Matt Parker. Below is a summary of your case: Your Request:You kindly informed this guest did an invalid review since this guest didn't stay at the property. As this person didn't show at the property this person couldnt tell anything about the hotel. So that is why this review is invalid.What's been done:We have checked in our system this reservation. We have checked the bad review at Expedia.com. THIS REVIEW IS INVALID SINCE THE GUEST DIDNT STAY AT THE PROPERTY. We can assure that this Expedia virtual card was not collected at all. There are not transactions made for this guest. Guest thought he was double charged. But we can say that this guest was not charged and Expedia virtual card has no any transaction. Balance is still available on the Expedia virtual card due to this guest did not show at the property. This means THAT THIS PROPERTY DID NOT USED THIS Expedia virtual card. If you need further assistance with this request, reply to this email without changing the subject line. For help with something else, please visit the Help Center or Contact Us. Kind Regards, SebastianExpedia Group lodging support teamExpedia Group Partner Central

Stephanie,Thank you for your time.We did not messed up your dog.Our motel policy is that you can not leave dog loose in room while you are not present in room. My house keeper went to clean room and your dog was loose so she just put your dog in Cage.Thank youManagemet team

Hello, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you once again

Hello Kathi, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you once again

Hello, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you once again

HibJan We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you

Hello Larry, We are incredibly grateful that you took the time out to leave us rating. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you once again

Hello, Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

Hello, Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

Hello, Please call the Motel. Thanks

Hi Tonia, Thanks for taking the time to shae your prestiged opinion on Sleepy Traveler Motel. We take pride in giving outstanding service every customers and we're overjoyed to recieve your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Thank you Management

Hello, Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. Manager

Hi Montai, Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

Thank you!!! We hope your stay with us is enjoyable.

Thank you for review. Looking forward to see you again.

The reservation was made under the name of female and the person who was came to the front desk was male and didn’t mention about any reservation. It is technically not possible to check every walk-in about reservation. But to resolved the issue, we had immediately issued the credit.

Thank you for reviewing our property. We always try to make our guest stay comfortable at economical price. We apologize for not meeting your expectations.Every guest have different views and expectations. We respect those.

Thank you for your feedback. Hope to see you again.

Thank you for your feedback. Hope to see you again.

Thank you for your feedback. Hope to see you again.

Thank you for your feedback!!

Thank you for your valuable feedback, Hope to see you again !!!