Hoteller i Waco

"Good"

"Just a quick stop in for the night, but it was very convenient, clean, and comfortable."

"The room was clean and the hallway quiet. There were renovations underway on the hallway. The staff were friendly and helpful. The outdoor pool was clean. I would stay there again when in Shelby."

"The bed was comfortable but cleanliness was lacking. The bedding was clean but the carpet was wet and the bathroom surfaces and door and floor were sticky and dirty."

"Mia at the desk was amazing, all staff very friendly and stay was pleasant"

"Good stay. Clean property, nice staff"

"The bathroom was quite small and finicky. The staff was very friendly and helpful. The main floor of the building was great"

"Our stay at The Opal and West House was amazing! We stayed for a friend’s wedding and found traveling around the city extremely easy and quick while staying here. There was unfortunately an issue with our AC during the first day of our stay, but Lynsie was so accommodating ensuring us a perfect stay! We can’t wait to come back!"

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"The lobby was unkempt on Sunday morning crumbs all over the furniture and the carpets the the pillows on the furniture were not set and there was a table for two which had two napkins and half a set of utensils and I was the first one down there. I didn’t even LOOK around just noticed these things in my little “bubble” . It seemed the waitress was late but the food and chef were on time and in good order. Total change in character for such a nice place we have gone to for years. The gym was...

"Very nice, clean, and well-maintained hotel! The afternoon/early evening desk clerk was uber nice, friendly and helpful. The pool was very nice and clean. Everything was top notch. The only thing that was a little odd was the morning desk clerk had stepped away at 10:45 am (of all times!) and left a key deposit box out. That doesn't work for me. I want the personal hand-off to satisfy my OCD. I had someone to alert her and I waited. Not a complaint, just an observation. EXCELLENT property in...

"room was not ready @ check in time. Was told it would be ready within an hour and I would be notified when it was ready. So we went and checked out the town, ate supper and had still not received a message regarding availability of room. By now it was 2 1/2 or 3 hours later, went back to motel and was told room was in the process of being cleaned then. so a check in that started at 3 pm finally got to room @ 8:30 pm and then it was obvious the bathroom sink or tub had not been cleaned. Would...

"Very clean, quite and a great location food all around the front desk girl was very friendly and breakfast was very good"

"Very cool place, love how they kept a lot of the old bank/legal building features. Thoroughly enjoyed the bar and restaurant, and the room itself was quite a nice surprise! Large and nicely decorated, with huge windows and equally impressive blackout curtains! Extremely hot outside that day, and the AC had a bit of trouble keeping up. Could’ve used a fan. But that’s not really the hotel‘s fault! The service in the bar and at the front desk were both very friendly and made the stay quite...

"Clean room. Friendly staff."

"Great area , staff and hotel great for families"

"We had originally booked 3 nights through Expedia. The room was ok except for the moldy chair with a cigarette burn hole. Also one of the closet doors were missing. The air conditioner was old, noisey and kept us up most of the night. The worst part was that I felt unsafe as there seemed to be drug users on the property. One gentleman was sitting on the curb in front of his room swinging his arms back and forth and after an hour the staff finally called 911. I was told that "most" of the people...

"Our room was spacious for 2 people. The bathroom was average but it was clean enough. It does need a bit of deep cleaning as the vents were filled with dust. The beds were comfortable. For the price we paid, it believe it was well worth it."