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Anmeldelser af Hilton Garden Inn Virginia Beach Town Center

3 out of 5
Hilton Garden Inn Virginia Beach Town Center
252 Town Center Dr, Virginia Beach, VA

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 486 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 255 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 121 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 71 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 67 af i alt 1000 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

7,8/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Brandi, Virginia Beach

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

4/10 Dårligt

Ciara

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was very disappointed with my stay. For the price paid, I would had a more enjoyable and comfortable stay at the Holiday Inn. This hotel needs a serious refresh. It felt old and minimally cared for. The beds and pillows were very uncomfortable and the amenities were underwhelming.
Overnattede 2 nætter i april 2024

8/10 Udmærket

Lauren

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The reception staff were extremely pleasant and helpful.
Overnattede 1 nat i april 2024

4/10 Dårligt

Manuel

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
No water in rooms, check in very very slow, poor lobby, really needs a facelift, two expensive for what I received.
Overnattede 1 nat i april 2024

8/10 Udmærket

William, Winter Garden

Overnattede 2 nætter i april 2024

6/10 Okay

Kimberly

Overnattede 1 nat i marts 2024
Svar fra Supervisor den 11. apr. 2024
Kimberly-Thank you for your rate and review.

10/10 Fremragende

trudy

Great customer service rooms very clean
Overnattede 1 nat i marts 2024
Svar fra Supervisor den 29. mar. 2024
Trudy-Thank you for an awesome rating and review. Please come back to visit us again!

2/10 Forfærdeligt

Ann

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Supervisor den 29. mar. 2024
Ann-Thank you for your rating.

8/10 Udmærket

Ry

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Our stay was good rooms were nice
Overnattede 1 nat i marts 2024
Svar fra Supervisor den 25. mar. 2024
Ry-Thank you for your rate and review.

10/10 Fremragende

Norman

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in.
Overnattede 1 nat i marts 2024
Svar fra Supervisor den 19. mar. 2024
Norman-Thank you for your rate and review.

4/10 Dårligt

Elizabeth

Rejste med familie og småbørn
Synes ikke om: Rengøring
My room was filthy, and dusty. We told front desk who advised they would send cleaning crew but they did not come or it was not noticeable that they came. We were there 5 days. Cleaning came in one day. We had to call down for towels, toilet paper and extra blankets. They did promptly bring us whay we asked for. On our last day they finally switched us to a much cleaner room but it was a total inconvenience. The front desk staff was friendly. It seems crazy to me to have such a disconnect with service/cleanliness. The reason folks stay in hotels is precisely for that service. Otherwise pay less for air b &b with a whole lot more space. The restaurant staff was not friendly and seemed bothered by our wanting to purchase breakfast. It was not busy. I have stayed here before and was satisfied but this time it left alot to be desired. It did not live up to the Hilton name.
Overnattede 4 nætter i marts 2024
Svar fra Supervisor den 12. mar. 2024
Elizabeth-Thank you for your rate and review. We do apologize for the stay was not enjoyable. Please reach out to a member of management if you would like to further discuss your stay.

2/10 Forfærdeligt

Kaisha

Rejste med familie, Rejste med familie og småbørn
The property was great but Expedia did not notify me that the room was not available, so upon arrival I was told I had to change rooms and my suite was not available
Overnattede 1 nat i marts 2024
Svar fra Supervisor den 11. mar. 2024
Kaisha-Thank you for your rate and review. We do apologize that you did not receive your room you booked. We hope you give us another chance when you stay in the area next time.

10/10 Fremragende

JOYCE

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property!
Overnattede 2 nætter i februar 2024

6/10 Okay

Tracy

Synes godt om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra Supervisor den 26. feb. 2024
Tracey-Thank you for your rating.

10/10 Fremragende

Shanda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They were very accommodating. nice room. amazing staff. love the parking option. didn't realize how close I was to the funny bone.
Svar fra Supervisor den 20. feb. 2024
Shanda-Thank you for your rate and review!

4/10 Dårligt

Lawrence

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Supervisor den 7. feb. 2024
Lawrence-Thank you for your rating.

6/10 Okay

Joe

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Parking was not convenient at all. It was across a busy street in a parking garage.
Overnattede 1 nat i februar 2024
Svar fra Supervisor den 5. feb. 2024
Joe-Thank you for your rate and review.

10/10 Fremragende

Joyce

Overnattede 1 nat i februar 2024
Svar fra Supervisor den 4. feb. 2024
Joyce-Thank you for a perfect 10/10 rating! We hope to see you again soon. Take care.

4/10 Dårligt

Christopher

Overnattede 1 nat i januar 2024
Svar fra Supervisor den 3. feb. 2024
Christopher-Thank you for your rating.

10/10 Fremragende

Melinda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No complaints!
Overnattede 1 nat i december 2023
Svar fra Supervisor den 27. jan. 2024
Melinda-Thank you so much for a perfect rating!

10/10 Fremragende

Bashir

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Supervisor den 18. jan. 2024
Bashir-Thank you for a perfect rating!

10/10 Fremragende

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice loved it nice clean room i got the jetted tub felt like a king.
Overnattede 2 nætter i januar 2024
Svar fra Supervisor den 18. jan. 2024
Ian-Thank you for a perfect rating!

8/10 Udmærket

ELIZABETH

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My son recommended this hotel since it is close to the Naval base. The staff is very friendly and helpful. The room was clean, bed comfortable. The hotel parking was easier in the parking garage across the street. There are a lot of restaurants within walking distance.
Overnattede 2 nætter i december 2023
Svar fra Supervisor den 18. jan. 2024
ELIZABETH-Thank you for your rate and review.

2/10 Forfærdeligt

Seth

Rejste i en gruppe
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not Happy
This was very disappointing for a Hilton property. Service was okay, but the accommodations were sub par. Blood on the iron, dresser drawers that didn’t close, all furniture has stains… etc etc. The iron had blood on it. I won’t be staying again.
Overnattede 1 nat i december 2023
Svar fra Supervisor den 18. jan. 2024
Seth -Thank you for your rate and review. We do apologize if your experience was not good. Please reach a member of management if you would like to further discuss.

10/10 Fremragende

Joan

Overnattede 4 nætter i december 2023
Svar fra Supervisor den 20. jan. 2024
Joan-Thank you for a perfect rating!

10/10 Fremragende

Margaret

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Supervisor den 18. jan. 2024
Margaret -Thank you for a perfect 10/10 rating!

10/10 Fremragende

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
It was a very comfortable and quiet stay. I received everything that was promised. The check in and check out went smoothly and without any problems. The food was hot, fresh, and tasty. This will be my home away from home.
Overnattede 4 nætter i december 2023
Svar fra Supervisor den 18. jan. 2024
Maria-Thank you for your wonderful rate and review.

6/10 Okay

Sean

Rejste med familie
Synes godt om: Rengøring, service og personale
Duvet was old and worn , same with the arm chair - while clean didn’t seem up to date . Was expecting a higher level experience
Overnattede 1 nat i december 2023
Svar fra Supervisor den 18. jan. 2024
Sean -Thank you for your rate and review.

10/10 Fremragende

Lawanda

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Supervisor den 18. jan. 2024
Lawanda -Thank you for your amazing rating!

10/10 Fremragende

Octapharma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Supervisor den 18. jan. 2024
Octapharma -Thank you for your awesome rating 10/10.

10/10 Fremragende

Robin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk clerk was very helpful and kind
Overnattede 1 nat i december 2023
Svar fra Supervisor den 18. jan. 2024
Robin -Thank you for a perfect rating and review.

8/10 Udmærket

David

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Supervisor den 18. jan. 2024
David-Thank you for your rating.

8/10 Udmærket

Gladys

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Supervisor den 18. jan. 2024
Gladys-Thank you for your rate and review.

8/10 Udmærket

Patrick

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice facility and staff
The location, room and staffbwere great. The hotel physically is business nice. The breakfast was poor and expensive. I chose the hotel partially because I thought the breakst was included.
Overnattede 1 nat i december 2023
Svar fra Supervisor den 18. jan. 2024
Patrick -Thank you for your rate and review.

6/10 Okay

Richard

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Don’t bother, not so fun stay
Staff was very courteous especially Carlos and Mr Markus dealing with a broken coffee machine! Room cleaners could have done a better job with dirt behind and underneath bed. Bathroom also in a state of filthiness! Bed firm and sheets did smell fresh: nice bed to sleep in! Hallways on 4th floor and elevator reeked of marijuana and cigarette smoke! Security needs to be at breakfast bar to supervise young kids making a mess of things at food bar! Didn’t see one parent overseeing these animal children!
Overnattede 2 nætter i december 2023
Svar fra Supervisor den 18. jan. 2024
Richard -Thank you for your rate and review.

10/10 Fremragende

Cynthia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff and convenient to many things.
Overnattede 3 nætter i november 2023
Svar fra Supervisor den 30. nov. 2023
Cynthia-Thank you for your rate and review.

8/10 Udmærket

timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Pricey but adequate
Overnattede 3 nætter i november 2023
Svar fra Supervisor den 30. nov. 2023
Timothy-Thank you for your rate and review. We hope you come back to visit us soon.

10/10 Fremragende

Patricia, Franktown

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was really nice, staff very friendly, but the parking was a nightmare. Large parking lot next to the Hotel but all reserved for Town Bank customers. There was a large parking garage across the street. Not very convenient.
Overnattede 1 nat i november 2023
Svar fra Supervisor den 23. nov. 2023
Patricia-Thank you for your rate and review. We hope you come back to visit us soon!

10/10 Fremragende

Michelle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and helpful staff
Overnattede 1 nat i november 2023
Svar fra Supervisor den 23. nov. 2023
Michelle-Thank you for a perfect rate and review. We hope you come back to visit us soon!

10/10 Fremragende

Elijah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms hot tub and staff
Overnattede 1 nat i november 2023
Svar fra Supervisor den 20. nov. 2023
Elijah-Thank you for a wonderful rate and review. We appreciate your business and hope to see you again soon!

10/10 Fremragende

Debora

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff
Overnattede 1 nat i november 2023
Svar fra Supervisor den 20. nov. 2023
Debora -Thank you for a perfect rating and review. We hope you come back to visit us again!

8/10 Udmærket

Edward

Rejste med partner
Synes godt om: Rengøring, service og personale
Property has signs of of being dated. Bathrooms are starting to show signs of wear and tear. Air conditioning units are very loud. I wish breakfast was included. Glad parking was free. Sorry it was in a building across the street.
Overnattede 3 nætter i november 2023
Svar fra Supervisor den 13. nov. 2023
Edward -Thank you for your rate and review.

8/10 Udmærket

Daniel, Gaithersburg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Supervisor den 13. nov. 2023
Daniel -Thank you for your rating.

8/10 Udmærket

Janet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Supervisor den 15. okt. 2023
Janet -Thank you for rating us.

4/10 Dårligt

Christie

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Rooms were dirty and smelled like mildew. We had connecting rooms and asked to change because the kids room smelled so bad and had a water spot with mold on the ceiling. The second room had condoms in the nightstand (thankfully not used). Second room also smelled like mildew. Staff was super friendly and tried to help as much as they could.
Overnattede 2 nætter i oktober 2023
Svar fra Supervisor den 15. okt. 2023
Christie-Thank you for your rate and review.

10/10 Fremragende

Bruce

Overnattede 1 nat i oktober 2023
Svar fra Supervisor den 12. okt. 2023
Bruce -Thank you for a perfect rating. We hope you stay with us on your next visit!

10/10 Fremragende

Dario

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Front Desk Staff was exceptional.
Overnattede 1 nat i oktober 2023
Svar fra Supervisor den 9. okt. 2023
Dario-Thank you for an excellent rate and review. We do hope to see you again soon!

2/10 Forfærdeligt

Erica

Synes ikke om: Service og personale
Overnattede 2 nætter i oktober 2023
Svar fra Supervisor den 9. okt. 2023
Erica-Thank you for your rating. We do apologize if we did not meet your expectations. Hopefully next time we can make it right.

10/10 Fremragende

Israel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
During check in, Bryce, at the front desk was quick and very helpful. Hotel was very quiet. Beds were very firm, may be ok for some but for me personally to firm. Overall Hotel was a good stay. I would stay again if in the area.
Overnattede 1 nat i september 2023
Svar fra Supervisor den 2. okt. 2023
Israel-Thank you for your rate and review. We will pass along your kind words to Bryce as well. We do hope you come back to visit us soon.

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful time
The hotel is wonderfully kept. We were allowed to check in very early. The room was immaculate. Staff treated us great. They always greeted us each time we entered the lobby. We were there for a show at Sandler Center. It was an easy, short, and safe walk.
Overnattede 1 nat i september 2023
Svar fra Supervisor den 29. sep. 2023
Christine-Thank you for a perfect rate and review. We hope you visit us again soon!