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Anmeldelser af Fairmont Empress

4.5 out of 5
Fairmont Empress
721 Government St, Victoria, BC

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 861 af i alt 1293 anmeldelser" "
Bedømmelse på 8 − Udmærket. 225 af i alt 1293 anmeldelser" "
Bedømmelse på 6 − Okay. 118 af i alt 1293 anmeldelser" "
Bedømmelse på 4 − Dårligt. 48 af i alt 1293 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 41 af i alt 1293 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

John, Brampton

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Did not allow late check out plus a lot of issues when trying to cancel a week in advance for my wife
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Colleen

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Had an amazing time !! We recommend the Empress Hotel !
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Daniel

Forretningsrejsende
Synes godt om: Service og personale
No water pressure in the shower. Room smelt like mold. Otherwise great hotel and experience.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Javier

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service thanks
Overnattede 1 nat i maj 2024

10/10 Fremragende

Indira

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Went over the Thanksgiving holiday Lots of great tourist attractions within walking distance. The Christmas parade goes right past the Empress

6/10 Okay

Alan

Synes godt om: Rengøring
Loud room outside a trash Machine
Overnattede 1 nat i april 2024

8/10 Udmærket

QIAN

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice staffs! Great services that included in Fairmont Gold.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Graham, Ancaster

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A very good hotel. Friendly and helpful staff. Easy to walk into Victoria and to see all the sights. The room was perfect.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Trish

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The bed was so comfortable and service was impeccable
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Steve

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the finest hotels on the planet. Definitely worth it to stay here and enjoy the incredible, competent and kind staff.
Overnattede 2 nætter i maj 2024

6/10 Okay

Connie

Overnattede 3 nætter i maj 2024

8/10 Udmærket

Paula

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the Gold room amenities and experience. Friendly and helpful staff.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kym

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Empress Hotel was excellent, as always. However, the surrounding area has deteriorated to the point that it no longer feels safe to walk the streets. There is now open drug use in the area, and we saw needles as well as used Naloxone kits very close to the hotel. We used to visit Victoria and the Empress regularly, but I cannot recommend a trip based on our most recent experience.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

IKUGA

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed lot. The pool area was not small, but crowded most of the night
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Bruce

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Grand old hotel with a modern update and rooms. Great location, the surrounding area offers shops and restaurants all in walking distance.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Roger, Woodway

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Check-in was painful as no room for over 2 hours despite arriving on the only fast ferry of the day :-( Surely the hotel can plan this better?
Overnattede 1 nat i maj 2024

10/10 Fremragende

Carl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024

2/10 Forfærdeligt

Isher Singh

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Ac stopped working
Overnattede 2 nætter i april 2024

6/10 Okay

Nanette

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
High tea was good. Housekeeping and concierge were below standard.
Overnattede 2 nætter i april 2024

8/10 Udmærket

John

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
old and pricey but nice and great location
Overnattede 2 nætter i april 2024
Svar fra Fairmont Empress den 3. maj 2024
Hi John, thank you for taking the time to share your experience and provide us with the opportunity to improve. We always appreciate feedback on our pricing as it is our goal to have guest's feel they are getting value from the prices they pay.-Fairmont Empress

10/10 Fremragende

arpad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Mary, surrey

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thanks to all the staff of Empress hotel. Staying at Empress was something I have always wanted and having my birthday there was a dream come through. Though I didn't get all the complementary things they promised me over the phone for my birthday(birthday cake, complimentary wine and one other thing) I only got strawberry dipped in chocolate. Hopefully they'll make up for it next time. I remain humble as always. Thanks Empress for hosting us. The high tea was amazing, the kids dinner menu has the best menu. Adult menu was good too. I love the West coast oysters fermented garden hot sauce, mignonette jelly, citrus. Thank you Empress.
Overnattede 1 nat i april 2024

10/10 Fremragende

Gisell

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a Beautiful and Elegant property, staff its so friendly and helpful, the hotel itself and around it its kept very clean
Overnattede 3 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Gisell, thank you for your review! We'd love to welcome you back in the future!

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you for taking the time to leave us a review Karen, we hope to have the opportunity to welcome you back again in the future.

4/10 Dårligt

Sukhjinder

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Room size according to Fairmont was not good and washrooms are .not well planned very conjusted
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you for sharing your feedback with us regarding our bathrooms Sukhjinder. We sincerely apologize for any inconvenience caused by the their size and layout. Your insights are valuable, and we want to let you know that we have begun multi-year renovation project to address these shortcomings, focusing on improving the bathroom layout and overall space. We appreciate your understanding and hope to welcome you back to experience the positive changes.

10/10 Fremragende

Tina

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a wonderful 3 night stay with our small dog. The Fairmont was so accommodating and dog friendly. We didn’t get a chance to enjoy the spa but we did use the pool and gym. Both very nice. Staff was so helpful when we asked about dog-friendly restaurants nearby. They have great recommendations. We will be back.
Overnattede 3 nætter i marts 2024
Svar fra Fairmont Empress den 30. apr. 2024
Hi Tina, it was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!

10/10 Fremragende

Malva

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Iconic hotel
Overnattede 2 nætter i februar 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you, Malva! We are thrilled you enjoyed your stay at Fairmont Empress!

10/10 Fremragende

Sarah Louise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Hi Sarah Louise, thank you for your review! We'd love to welcome you back in the future!

10/10 Fremragende

Leslie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
An absolute dream come true, another thing off the bucket list!!
Overnattede 2 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!

10/10 Fremragende

Vanessa, Moline

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not now
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
We are delighted you had a wonderful experience and can’t wait to have you back!

10/10 Fremragende

Kermit

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Kermit, thank you for your review! We'd love to welcome you back in the future!

10/10 Fremragende

Peggy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was very friendly
Overnattede 3 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Hi Peggy, we sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!

8/10 Udmærket

Sarah-Anne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you for taking the time to leave us a review Sarah-Anne, we hope to have the opportunity to welcome you back again in the future.

10/10 Fremragende

Melonie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff is absolutely wonderful. Facility is great. Everyone should stay here at least once!
Overnattede 2 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Hi Melonie, we sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!

10/10 Fremragende

Sean

Synes godt om: Rengøring, service og personale
Shower head needs replaced and the credenza with the fridge is not a good fit for that room. Corner pieces so the window is more accessible.
Overnattede 2 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Hi Sean, we greatly value and appreciate your positive and constructive feedback, I will be happy to share it with our team so we can continue to improve. Thank you again for sharing your experience, and we hope to see you again very soon.

10/10 Fremragende

Yan

Overnattede 1 nat i april 2024

10/10 Fremragende

Carol, Vaughn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the Gold Deluxe room option that allowed us to access the lounge. The breakfast was amazing, with so many delicious options. The appetizers served in the evening were not your typical hotel snacks. The food was similar quality to what you would find on a cruise. The staff went over and above to meet our needs and assist us. We were very pleased with our decision to stay at the Empress Hotel!
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Carol, thank you for your kind words. Exceeding expectations is what we aim for!

8/10 Udmærket

Bruce, Niagara Falls

Overnattede 1 nat i april 2024

10/10 Fremragende

geraldine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was absolutely beautiful, everyone was so helpful , polite and professional at all times . Decor was wonderful , grounds around the hotel were stunning as was the view of the harbour.Swimming pool was amazing and very quiet , which I loved , absolutely loved this hotel .
Overnattede 2 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
We are delighted you had a wonderful experience and can’t wait to have you back Geraldine!

10/10 Fremragende

Phylicia

Overnattede 2 nætter i april 2024

8/10 Udmærket

Jishi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you for taking the time to leave us a review Jishi, we hope to have the opportunity to welcome you back again in the future.

10/10 Fremragende

Allison

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely and amazing!
Overnattede 3 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you for taking the time to leave us a review Allison, we hope to have the opportunity to welcome you back again in the future.

10/10 Fremragende

Angela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just amazing!
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you, Angela! We are thrilled you enjoyed your stay at Fairmont Empress!

10/10 Fremragende

Marina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you for the great review Marina, we are thrilled you enjoyed your stay at Fairmont Empress.

10/10 Fremragende

tricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff
Overnattede 2 nætter i april 2024
Svar fra Fairmont Empress den 17. apr. 2024
Thank you, Tricia! we are thrilled you enjoyed your stay at Fairmont Empress!

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
Thank you for taking the time to leave us a review Jonathan, we hope to have the opportunity to welcome you back again in the future.

8/10 Udmærket

Helen

Overnattede 1 nat i april 2024

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Fairmont Empress den 17. apr. 2024
Hi Susan, we are delighted you had a wonderful experience and can’t wait to have you back!

10/10 Fremragende

Renuka

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a beautiful property. The staff is excellent, very friendly and professional.
Overnattede 2 nætter i april 2024
Svar fra Fairmont Empress den 17. apr. 2024
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress Renuka. We can't wait to welcome you back in the future!

10/10 Fremragende

Erika

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It feels like you're staying in a castle. The gardens, rooms, impeccable staff and the food provided on the club level can not be beat. We can not wait to come back.
Overnattede 4 nætter i april 2024
Svar fra Fairmont Empress den 30. apr. 2024
We are glad to hear you loved your experience, Erika! Our Castle on the Coast awaits your return!