Hoteller i Vi Cap

"At check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that it’s paid for. They won’t give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I said’ we paid for our room when we booked! Nice hotel, but the insisting that we have not...

"None of the listed amenities actually exist. No pool. No spa. Horrible location way out on the edge of town. On the positive side, the girl at the front desk was very helpful. She helped me get a train ticket out of Lao Cai. I was going to stay three nights but left after one. Also the bed was nice and comfortable after a few weeks of hard traveling. Oh, and there was supposed to be a free breakfast but there was no cook so it consisted of a cup of really bad cold coffee. Unless you just...

"An great place to stay. Staff very friendly and helpful. The breakfast lady cook, excellent, always had a good chat with my partner. Excellent food and fresh food. "

"No service, no information, we went to get breakfast 9:15 but apparently breakfast ended at 9am we were not informed of this. We took the free bottles of water from the room, and they tried to charge us for them, because they were cold(we put them in the fridge) There was a hole in the bathroom door. The douche/bidet/hose was leaking, so the bathroom floor was flooded all the time. No one can speak any English, so communication is via translator apps "