We had 3 rooms for 2 nights in May 2024. Upon arriving we were impressed. After check-in it went downhill. Rooms need improvement. And the pool area, while beautifully landscaped, is in poor condition. The large pool (not the private pool for xtra $) is long over due for new plaster. It has pot holes worse than NYC and the attempts to patch the holes (without success) is obvious. Also, the resort is in a rainforest so expect insects. The resort does provide insect-repellent towelettes in the bathrooms (and they spray the grounds) to keep them at bay. However, adding nets to the cabanas would be helpful (remnants of hooks are on the cabana frames so why not use them?). Also, a swarm of bees hangs out at the pool bar. Thoughts & prayers for the bartenders who battle the hive. If we learned anything during the pandemic, it’s the beauty of plexiglass. Why not enclose the pool bar to keep the bees out? Lastly, speaking of insects, we ran into a guest who was moved from the room that one of our group checked into the next day (Room 212). She said it was infested with some sort of winged insect (she had pics) and asked for a room changed. When our group checked into 212, the winged bugs were gone but replaced w/ bed bugs (possibly). He left w/ dozens upon dozens of bites. He’s from Panama so it was not ant or mosquito bites. With all this said, we enjoyed the food & drink. Staff works hard but tough to make up for the structural issues. Hyatt Org needs to give this place some TLC.