I was extremely unhappy with my stay. The room was clean and new enough, albeit with no frills (on par with a two star property in America). The cleaning staff and door staff were fantastic, and the food at the restaurant was very good. I had no hot water for the entirety of my stay. The front desk staff were rude, entirely unapologetic, and unhelpful. I was having trouble with Ubers canceling and asked the front desk to assist in booking a taxi for me. The guy was rude and refused to call a taxi service for me, saying that he could give me their phone number. Which obviously wasn’t helpful, as I was having difficulty managing the language barrier with other drivers. The service staff at breakfast were also rude and insolent and showed no competence in helping me navigate the menu around my food allergy. One of the chefs was very helpful at breakfast, and the rest of the staff were actively rude. This property has obviously ignored ongoing issues with hot water, so I was shocked that I had no hot water for my entire stay. There was no explanation and no apology. This hotel cost significantly more than others in Varanasi, and was not worth half of what I paid. It did not come close to five stars in any way. I spoke with a manager on my way out, and he was also unapologetic and made some empty excuses for their rude and poorly trained staff. This hotel provided little in the way of comfort and nothing in the way of service. I couldn’t even shower. Brutal. Avoid at all costs.
