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Anmeldelser af Vancouver Marriott Pinnacle Downtown

4 out of 5
Vancouver Marriott Pinnacle Downtown
1128 West Hastings Street, Vancouver, BC

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 634 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 240 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 68 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 35 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 1000 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Tom

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel - perfekt beliggenhed
Dejligt hotel - super venlig service, og det ligger helt perfekt for en ferie i Vancouver - tæt på det hele. Dejligt værelse med super udsigt, og fine faciliteter
Overnattede 3 nætter i juli 2019
Svar fra Tamara Q den 17. jul. 2019
Thank you for staying with us and the wonderful review!

10/10 Fremragende

Carol, Janesville

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful
Overnattede 1 nat i maj 2024
Svar fra The Hotel Management den 26. maj 2024
Thank you for your review!

10/10 Fremragende

Sheri

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property. Typical for a Marriott
Overnattede 1 nat i maj 2024
Svar fra Elite Experience Team den 24. maj 2024
Thank you for your great rating Sheri. It's our pleasure to host you. Looking forward to your next visit.

2/10 Forfærdeligt

Dawood

Overnattede 4 nætter i maj 2024
Svar fra The Hotel Management den 20. maj 2024
We are sorry to see that you did not enjoy your stay. as a teachable moment for us, we'd love to connect with you a discuss how we may improve. Please free feel to call the hotel and ask to speak with our Manager on Duty. We look forward to hearing from you!

10/10 Fremragende

Brian

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, very helpful and courteous!
Overnattede 1 nat i maj 2024
Svar fra Elite Experience Team den 19. maj 2024
Thank you for your great feedback Brian! We look forward to host you again in the future. Have a great day!

10/10 Fremragende

George

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were excellent and helpful
Overnattede 3 nætter i maj 2024
Svar fra Rachael Hannay - Senior Room Operations Manager den 14. maj 2024
Dear George,We are thrilled to hear that you enjoyed the wonderful service provided by our team. We hope to welcome you back!

10/10 Fremragende

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was close to the cruise terminal. Easy to walk. Great location to explore Vancouver. Would definitely stay here again.
Overnattede 1 nat i maj 2024
Svar fra The Hotel Management den 12. maj 2024
Thank you for your review! We hope to host you again soon!

2/10 Forfærdeligt

Boguslawa

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very old interior: Old carpets, old bathrooms and furniture. We booked king bed with view and we ended up with king bed room so small it was hard to move around. The view we got was a view of office building. When we asked about the reservation with the view we were told it was a view but not of the harbor because the hotel's site does not specify which view you get. We did not argue we were too tired to do so. I would not recommend this hotel to anyone for the price we paid $500.
Overnattede 1 nat i maj 2024
Svar fra The Hotel Management den 12. maj 2024
Dear Boguslawa, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area. Thank you.

10/10 Fremragende

Sean, aurora

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Elite Experience Team den 11. maj 2024
Thank you Sean for your great rating! It's our pleasure to host you. Have a great day.

10/10 Fremragende

Terry

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service from everyone.
Overnattede 1 nat i maj 2024
Svar fra Elite Experience Team den 5. maj 2024
Thank you very much for choosing to stay with us. We are thrilled you enjoyed your stay. Looking forward to your next arrival. Have a wonderful day.

10/10 Fremragende

Mohammad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra The Hotel Management den 15. maj 2024
Thank you for your review!

10/10 Fremragende

Mark

Overnattede 1 nat i april 2024
Svar fra The Hotel Management den 22. maj 2024
Thank you for your rating!

10/10 Fremragende

Thomas, Encino

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean spot. Easy access to Canada Place.
Overnattede 1 nat i april 2024
Svar fra The Hotel Management den 29. apr. 2024
We are happy to hear you have enjoyed your stay!

10/10 Fremragende

Kavin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 3 nætter i april 2024
Svar fra The Hotel Management den 24. apr. 2024
Thank you for the rating!

10/10 Fremragende

Tammy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check out on Sundays is six They still allow you to use their facilities Food was great Amazing weekend getaway Highly recommended!!!!!!!!!!
Overnattede 2 nætter i april 2024
Svar fra The Hotel Management den 22. apr. 2024
We are happy to hear you enjoyed your stay with us! We hope you choose to stay with us again soon!

10/10 Fremragende

J

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra The Hotel Management den 22. apr. 2024
Thank you for your rating!

10/10 Fremragende

Joshua

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra The Hotel Management den 9. apr. 2024
Thank you for your rating!

10/10 Fremragende

Amy L

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Absolutely incredible. Best customer service, room service, restaurant and bar. Elite!
Overnattede 4 nætter i april 2024
Svar fra Hotel Management Team den 7. apr. 2024
Thank you for your great rating Amy. Have a wonderful day and we look forward to welcoming you back again in the future.

8/10 Udmærket

Marc

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The heater in our room only ran cold. It was freezing most of the stay, but staff was great.
Overnattede 2 nætter i marts 2024
Svar fra Front Office Management Team den 1. apr. 2024
Thank you for choosing to stay with us Marc. Feel free to reach out and share your experience with us. We would love the opportunity to better serve you in the future. Have a great day.

10/10 Fremragende

Reuven

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like it all .and will be coming again soon
Overnattede 1 nat i marts 2024
Svar fra Front Office Management Team den 1. apr. 2024
Thank you for your great rating Reuven. We are thrilled that you enjoyed your stay with us. Looking forward to hosting you again in the future. Have a great day.

10/10 Fremragende

Tuan, PORTLAND

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Front Office Management Team den 1. apr. 2024
Thank you for your great rating Tuan. It's our pleasure to host you. Have a wonderful day.

2/10 Forfærdeligt

Emerson

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Front Office Management Team den 30. mar. 2024
Dear Emerson, it saddens me to see that you did not enjoy your stay with us. I would love the opportunity to address any issues regarding your stay. Please feel free to reach out so we can better serve you in the future. Thank you.

10/10 Fremragende

Martin

Overnattede 5 nætter i marts 2024
Svar fra The Hotel Management den 14. apr. 2024
Thank you for the review!!

8/10 Udmærket

GLEB

Overnattede 3 nætter i februar 2024
Svar fra The Hotel Management den 24. mar. 2024
Thank you for taking the time to rate your stay!

10/10 Fremragende

Insaf

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra The Hotel Management den 19. mar. 2024
Thank you for your feedback! We hope you choose to stay with us again soon!

10/10 Fremragende

Janeen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful experience
Overnattede 1 nat i marts 2024
Svar fra The Hotel Management den 10. mar. 2024
Thank you for your review!

10/10 Fremragende

Frank

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel. Close to ocean walk.
Overnattede 6 nætter i februar 2024
Svar fra The Hotel Management den 6. mar. 2024
Thank you for your review! We hope you stay with us again when your travels bring you back to Vancouver!

10/10 Fremragende

Tyler

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was excellent
Overnattede 5 nætter i februar 2024
Svar fra Cecilia den 28. feb. 2024
Thank you for taking the time to leave your rating Tyler. We're delighted it was a pleasant stay and we are so glad you enjoyed our hospitality. We look forward to welcoming you again soon!

10/10 Fremragende

Olga

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, friendly staff, clean room and swimming pool
Overnattede 1 nat i februar 2024
Svar fra Front Office Management den 26. feb. 2024
Thank you for your great review Olga. It is our pleasure to host you. Have a wonderful day.

4/10 Dårligt

Marcin

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Every time I stay at an old-school, traditional hotel like this Marriott, I remind myself how stupid and irrelevant this category of stays is compared to a random short-term condo rental. Not only you vastly overpay for your booking but you get a smaller room with no amenities, no microwave, not even fork & knife to eat your dinner leftovers, no table to play a board game on with your family, no smart TV (so that you buy their pay TV), overpriced parking and a paid wifi (which they will *maybe* remember to waive if you join their stupid loyalty program), which uses an annoying and insecure proxy. The room amenities they do offer (a safe, a wired phone, an alarm clock, a shower cap, plastic water bottles, disposable cups and a daily change of towels) are ridiculously irrelevant (and not sustainable) in this day and age. The experience is worse than a self-check-in condo listing as they try to upsell you with unnecessary services like enhanced Internet, valet parking or luggage porters. On a positive note, I'm glad that they at least moved on from the silly little toiletries which wasted lots of plastic and are now using larger dispensers. The view from the 23rd floor was also quite nice. The location was good if I wanted to sightsee on foot, but was a hassle when driving a car. It's less of a critique of this particular branch, but I'm writing this elaborate essay here to remind myself to steer clear of the whole category of places that this Marriott represents.
Overnattede 1 nat i februar 2024
Svar fra guest services den 26. feb. 2024
Dear, MarcinThank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fremragende

Kee Eung

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i februar 2024
Svar fra The Hotel Management den 26. feb. 2024
Thank you for talking the time to rate your stay!

10/10 Fremragende

Leia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra guest services den 26. feb. 2024
Dear, Leiathank you for staying with us.

10/10 Fremragende

Blair

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Front Office Management den 25. feb. 2024
Thank you for your great review. It is our pleasure to host you. Have a wonderful day.

10/10 Fremragende

Penny

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i februar 2024
Svar fra Hotel Management den 24. feb. 2024
Thank you for your rating, Penny. We hope you stay with us again when your travels bring you back to Vancouver!

10/10 Fremragende

steven

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My wife and I absolutely loved the service, amenities, food, almost everything to do with this hotel. Would highly recommend for a busy Vancouver vacation. However, the look of the hotel interior and in room entertainment (t.v.) is terribly dated.
Overnattede 4 nætter i februar 2024
Svar fra The Management Team den 22. feb. 2024
Thank you for your feedback! We appreciate you taking the time to share your experience!

8/10 Udmærket

Jan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly and helpful staff. Good food.
Overnattede 3 nætter i februar 2024
Svar fra Front Office Management den 20. feb. 2024
Thank you for your positive comments, Jan. Looking forward to hosting you again.

8/10 Udmærket

Josephine

Rejste med familie
Close to the shopping place.
Overnattede 3 nætter i december 2023
Svar fra The Management Team den 19. feb. 2024
Thank you for taking the time to rate your stay with us. If there is anything we could of done to improve your stay, we'd love to hear about it!

10/10 Fremragende

AARON

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Hotel Management den 19. feb. 2024
Thank you for your rating! We can't wait to host you again!

10/10 Fremragende

Anayantzin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Front Office Management den 19. feb. 2024
Thank you for your great review! Please visit us again in the future. Have a great day.

10/10 Fremragende

Joanne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our valet was wonderful ! We had to leave our bags for the day .. he had everything packed in our car and ready for us when we returned. The service all around was amazing
Overnattede 1 nat i februar 2024
Svar fra Front Office Management Team den 19. feb. 2024
Thank you Joanne for your kind words. I will share your feedback with the Bell team. It is feedback like yours that puts a smile on our faces and keeps us doing our best. Have a great day.

8/10 Udmærket

Raedel Margaret Jean

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great view. Kind staff and easy to get around
Overnattede 1 nat i februar 2024
Svar fra Front Office Management den 18. feb. 2024
Thank you for your feedback. I hope you choose to stay with us again. Please feel free to reach out and we will do our best to make your next stay a 5 out of 5. Have a great day.

10/10 Fremragende

Juan Antonio

Overnattede 4 nætter i februar 2024
Svar fra Cecilia den 15. feb. 2024
Thank you for taking the time to leave your rating Juan. We're delighted it was a pleasant stay and we look forward to welcoming you again soon!

10/10 Fremragende

Danilo

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Los amamos!
La experiencia con el hotel fue excelente, el trato de todo el equipo es sin duda la mejor experiencia que ofrece el hotel.
Overnattede 4 nætter i februar 2024
Svar fra Cecilia den 15. feb. 2024
Thank you for taking the time to leave your rating Danilo. We look forward to welcoming you again soon!

10/10 Fremragende

Lihan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Front Office Management den 13. feb. 2024
Thank you Lihan for your excellent rating. It is our pleasure to host you. Have a great day.

10/10 Fremragende

Charles, Schönefeld

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Das MP ist in einer guten und ruhigen Umgebung. Der Seaport ist in unmittelbarer Umgebung und lädt zu Spaziergängen ein.
Overnattede 5 nætter i februar 2024
Svar fra Front Office Management den 11. feb. 2024
Thank you, Charles, for taking the time to rate your stay!

8/10 Udmærket

Lauren

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely staff. Room was pleasant. Restaurant was meh for price point
Overnattede 4 nætter i december 2023
Svar fra Front Office Management den 9. feb. 2024
Thank you for the great review for our staff. We appreciate you choosing to stay with us. Have a great day.

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent location, great staff!
Overnattede 3 nætter i februar 2024
Svar fra Front Office Management den 10. feb. 2024
Thank you for your great review. It is ratings like yours that motivates us to do our best. Have a great day Jennifer.

8/10 Udmærket

Lingxiao

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Not enough towels or chairs for the swimming pool
Overnattede 2 nætter i december 2023
Svar fra Hotel Management den 3. feb. 2024
Thank you for your feedback and we will share it with our leadership team.

6/10 Okay

Kevin

Rejste med partner
Synes godt om: Service og personale, faciliteter
Situated in great area to walk and see the sutes
Overnattede 1 nat i december 2023
Svar fra Cecilia den 1. feb. 2024
Thank you for sharing your experience Kevin. We are glad you like the area we are located in. Please contact the hotel and ask to speak with our front office manager so that we may better understand your experience and see how we can ensure your next stay is a 5 out of 5!

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 28. jan. 2024
Thank you for taking the time to rate your stay!