I had a National Lampoon experience checking in. I booked through Expedia, so everything was paid. They had me swipe my Visa, which I thought was for incidentals but ended up being a whole $68.90 charge, Im still waiting on the charge to reverse in my bank account.
Then I was given keys to a room that was occupied and I walked in on them, They where cool about it and I went back and they switched me to another room, which was fine. The women who checked me in was nice and brand new, The manager she had there did not know how to reverse my payment back to me, so she had to call and wake up some other Managerial person. Room was fine, some lingering odor in the hallways. This place has potenial, It looks remodeled on the outside, Mid 1980's on the inside. I have never complained like this before but I love Red Lions and hope they can bring the place to resemble a typical Red Lion. The poor staff needed to be mentored properly at the front desk, The trainee even mentioned that her manager is lacking in answers for some basic questions.
P.S. Bring your instant coffee singles if you want a good cup in the morning or there is a Starbucks across the street in Safeway!!!
