Utrechtse Heuvelrug Nationalpark – Bastion Hotels i Utrechtse Heuvelrug Nationalpark, Utrecht

"All good"

"Det var okay værelse"

"God service og restaurant "

"Der er masser af butikker i nærheden, da hotellet ligger midt i et storcenter. Personalet er meget venligt og serviceminded. Da klimaanlæget i værelset ikke virkede, fik jeg bragt en el-varmer op. Der var lang kø ved morgenmaden mellem kl. 9 og 10. Så det er en god idé at komme før kl. 9. Utrecht er en virkelig hyggelig by."

"Her er en forbedret og mere professionel engelsk version, som stadig bevarer alvoren og kritikken: ⸻ We were initially given the wrong room, which was later changed to the correct one. However, that room was extremely cold—only around 15°C during the night. The situation became so bad that we were forced to change rooms again, as we had started to develop cold symptoms due to the low temperature. The female staff member reacted as if it were a personal insult that I could not accept the first room, despite the fact that I had paid extra for a more expensive room category. Later, my girlfriend’s necklace went missing at the hotel. When we approached the reception to ask politely whether they might have seen it—since it could have been lost somewhere on the premises—the first thing the woman did was loudly accuse me, in front of others, of implying that she had stolen it. She then threatened to throw us out of the hotel if we continued to talk about the necklace. This was particularly strange, as I had barely managed to say two sentences before being verbally attacked. Thankfully, on the last night, a more experienced staff member was on duty. He entered the cold room we had been given on the first day, acknowledged that it was extremely cold, and made sure we were provided with a warm place to sleep. All in all, it cannot be said that the hotel made even the slightest effort to ensure the comfort of its guests. For me personally, this was a terrible experience, and I f. "

"Værelset var meget fint!"

"Godt og hjælpsomt personale"