Hoteller nær Upper Beaconsfield Nature Conservation Reserve

"The staff at this hotel need some basic customer service training. Young girl wearing glasses on reception continued working on her computer while we waited for a simple greeting and you could tell it was an effort for her to check us in. The lady with henna tattoos on departure was also rude and unfriendly. Hotel otherwise was nice. "

"Big room, excellent parking. Friendly and professional staff. Great value for money. Definitely stay again."

"Greeted by manager who took lots of time to make recommendations for places to visit around Melbourne. The apartment was clean and well cared for. Met all of our expectations! Highly recommend. "

"Room clean and functional with good internet access - great business location. Food good with the Micro brewery downstairs very popular"

"Good service "

"Great customer service. More than adequate 👍"

"Room was not ready at the checkin time. So had to wait until 4pm. Not great when our stay was for a wedding. "

"wardrobe cupboard - mirror was cracked, not enough blankets, no floor towel for the bathroom. Door could not seal properly. No bathroom basin - (had to use kitchen sink)"

"Hurtigt stopover for en enkelt nat, pænt og rent værelse. De havde ikke morgenmad, men vi fik et par morgenmads pakker, ganske gratis, lige til at starte dagen ud på, bare spørg i receptionen når i ankommer."

"Overall pleasant for an old motel, modernising efforts have been made. It was the friendliness of the staff that made it great. What a solid asset. A little pricey booking thru app for what is, but I’ll be back soon and go direct. What, pool table and pokies. Space better spent but had a dabble. Thanks for the stay!! Sean (Edward)"

"The room is very clean, the staff is very friendly."

"Clean wise no good,amenities are no good but there was called new manager name Emma she was helpful for cleaning our room and some amenities supplied, That’s makes us to stay happy."

"We booked a 2 bedroom apartment with twin beds in 1 room and whilst the hotel was agreeable to splitting a bed, it took over 24 hours to happen. The patio had all services on it (hot water system and 2 aircon motors, 1 of which was not for this room), and the aircon drain was direct onto the patio floor, so you could not use the patio except to stand in the middle of it on a mat that was placed on it for water reasons. The apartment was advertised to have aircon, but it was in the loungeroom...

"Location was amazing"

"Overall stay was pleasurable. Nice cottage and quiet surrounds. Just a few things- Lucky key box was already open as we weren’t sent a code or check-in details. Cobwebs and dust hanging from windows, ceilings and fan was an eyesore. In the accommodation folder says bacon, eggs and yogurts were supplied for breakfast, no yoghurts, and weren’t expecting Aldi packaged sliced ham instead of bacon and Aldi prima’s. No curtain to cover the window facing the loft bedroom which let the hot sun beam...

"Going to start off by saying that when you advertise a cottage in the middle of peak summer then you should ensure that at the very least the aircon is working. The place felt like a furnace the moment we stepped in and when we switched on the aircon it was not working. I promptly messaged about it hoping someone would come and fix it next day. We were staying for 2 nights only. The first night was unbearable. Kids woke up in the middle of the night as the upstairs rooms were very very hot. So...