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Anmeldelser af Secret Garden Tulum

3 out of 5
Secret Garden Tulum
Sagitario Poniente #54, Col. Centro, Tulum, QROO

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 51 af i alt 98 anmeldelser" "
Bedømmelse på 8 − Udmærket. 38 af i alt 98 anmeldelser" "
Bedømmelse på 6 − Okay. 7 af i alt 98 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 98 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 98 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

9,6/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel!
Great spot, perfect for the price the only thing that was a bother we’re the birds every morning 6am to wake you up
Overnattede 1 nat i juli 2020

10/10 Fremragende

lebreton

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2020
Svar fra La Gerencia den 20. apr. 2020
Gracias por la puntuacion

10/10 Fremragende

Ana Caroline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2020
Svar fra La Gerencia den 17. mar. 2020
Gracias por la puntuacion

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2020
Svar fra La Gerencia den 3. mar. 2020
Gracias por la puntuacion

8/10 Udmærket

Isabelle

Synes godt om: Rengøring, service og personale, værelsets komfort
Adresse pratique au Pueblo
Petite adresse tres simple mais agréable avec son beau jardin On est enchanté par le chant des oiseaux. Pres du centre de Tulum pueblo. Velos a disposition pour rejoindre la plage plus sympa du côté des Ruinas. A 2 pas de la gare routière pour ceux qui sont sans voiture
Overnattede 2 nætter i februar 2020
Svar fra La Gerencia den 3. mar. 2020
Gracias por tus comentarios Isabelle :)

10/10 Fremragende

philippe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ambiance reposante . parfait
Trés bel établissement , on y est bien installés et trés bien accueillis . excellente literie . merci pour tout Mathias , si nous revenons à TULUM nous y retournerons
Overnattede 1 nat i februar 2020
Svar fra Gerencia den 12. feb. 2020
Gracias Philippe por tus comentarios, nos complace saber que tuvieron una estancia agradable, esperamos volverlos a ver Saludos (Mathias)

8/10 Udmærket

LABEL

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Gerencia den 11. feb. 2020
Gracias por tu puntuacion

10/10 Fremragende

Courtney

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hidden gem!
We decided we wanted to stay one more night in Tulum so we booked Secret Garden and were not disappointed! It's peaceful, unique and very charming. The owner/manager is really kind and helpful and you can tell he takes a lot of pride in the hotel with many thoughtful touches - my favourite was the fairy lights on the swing in front of each room! While it is a very tasteful and lovely hotel, just bear in mind that it's not luxury - so expect a few mosquitos, small bathroom and a curtain to the bathroom rather than a door (attention new couples!). Also, for those driving there is parking on the street. Overall we were super happy with the hotel, and the price point can't be beat. I will definitely be staying on a return trip to Tulum!
Overnattede 1 nat i januar 2020
Svar fra The Managment den 21. jan. 2020
Thank you for your comments Courtney. We are glad to know you enjoy your stay with us. We hope to see you again!! Regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2020
Svar fra The Managment den 21. jan. 2020
Thank you for the rating

6/10 Okay

Verificeret rejsende

Overnattede 4 nætter i januar 2020
Svar fra The Managment den 21. jan. 2020
Thank you for the rating

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
we got the appartment!! that was very nice. th staff was friendly too
Overnattede 7 nætter i januar 2020
Svar fra The Managment den 21. jan. 2020
Thank you for the rating

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
PROS: For those looking for a boutique eco-lodge in downtown Tulum this is perfect. It's very close to the ADO bus station and restaurants but on one of the side streets so very peaceful at night. It has simple basic amenities like toiletries, towels, cups, dishes but no frills or extras. The staff are very nice and speak English well. They only have a few rooms so you will get plenty of attention. CONS: It should be noted though that some of the rooms have no A/C so if you are sensitive to heat this may not be for you. There are fans. The room I stayed in had no door to the bathroom, only a small curtain so there is not much privacy. The room has a thatch roof so you may hear animals or birds scurrying at night which took a little getting used to!
Overnattede 1 nat i januar 2020
Svar fra The Managment den 9. jan. 2020
Thank you for the comment

6/10 Okay

Anita

Synes godt om: Service og personale
secret garden
The sheets were pretty stained which made everything feel dirty. My towels were not replaced. A lot of mosquitos. Friendly staff.
Overnattede 3 nætter i december 2019
Svar fra The managment den 26. dec. 2019
Hola Anita Thank you for your appreciation, We are working on the things you mentioned Regards

10/10 Fremragende

Verificeret rejsende

Overnattede 3 nætter i december 2019
Svar fra La gerencia den 26. dec. 2019
Gracias por la calificacion

10/10 Fremragende

Amelie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2019
Svar fra Matias den 17. dec. 2019
Hola Amelie, Gracias por la puntuacion Saludos

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i december 2019
Svar fra La Gerencia den 10. dec. 2019
Thank you for the rate

10/10 Fremragende

Monica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A nice and clean hideaway in the town of Tulum for a good price. The center garden area with couches was very nice. The owners where very professional and nice. They spoke English which was helpful.
Overnattede 1 nat i november 2019
Svar fra The managment den 28. nov. 2019
Thank you Monica We appreciate your comments.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 1 nat i november 2019
Svar fra The Managment den 28. nov. 2019
Thank you for your qualification

10/10 Fremragende

Julie-Anne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très beau moment
Séjour très agréable Hôtel charmant et calme Personnel agréable et aidant
Overnattede 2 nætter i september 2019
Svar fra Matias den 17. sep. 2019
Gracias por tus comentarios Julie Anne. Nos da gusto que hayas disfrutado tu estancia. Si decides volver a Tulum , esta es tu casa Saludos

10/10 Fremragende

Verificeret rejsende

Overnattede 4 nætter i juni 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The bungalows are a nice large space for two people. They are sparsely furnished, but we spent most of our time away from the hotel exploring ruins and Cenotes. They do not have TVs or air conditioning so if you are lounge-in-the-room kind of traveler you may want a different place. Extremely friendly staff with great local food recommendations. Possibly the biggest deal breaker is that the bathroom door is only a curtain. If that is something you can overlook then I highly recommend this place as a lovely place to come home to after days of adventuring out.
Overnattede 3 nætter i maj 2019
Svar fra Matias den 14. maj 2019
Thank you for the feedback, we aprecciate it. Saludos

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great little place with a beautiful garden area. Staff was very friendly and helpful. Night time security made it feel safe. It’s just a block from a great coffee shop and a local taco joint. My only complaint is that the pillows were very thick and very hard. I actually slept without a pillow most nights. But I would stay here during our next trip to Tulum.
Overnattede 4 nætter i april 2019
Svar fra Managment den 17. apr. 2019
Thank you for the feedback Regards

10/10 Fremragende

Tzu-Ting

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2019
Svar fra Matias den 16. apr. 2019
Thank you for the feedback

10/10 Fremragende

Stephanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2019
Svar fra Matias den 16. apr. 2019
Thank you for the feedback

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i februar 2019
Svar fra Matias den 16. apr. 2019
Thank you for the feedback

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i februar 2019
Svar fra Matias den 16. apr. 2019
Thank you for the feedback

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i februar 2019
Svar fra Jorge den 24. apr. 2019
Thank you for the feedback

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a dream!! This place is so magical, you’ll feel like you’re walking into an oasis. We loved hanging out in the garden every night. The rooms have all of the necessities, but you’ll really stay here for the garden :) also, we got great recommendations from Jerry! He was so kind and recommended the best things!! (Ask him where to go!) this is a great little spot in a good location of town!
Overnattede 3 nætter i januar 2019
Svar fra THe managment den 17. feb. 2019
Thank you for your opinion Regards

8/10 Udmærket

Linn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hyggelig vertskap, ikke så rikholdig frokost.
Vi ankom sent på kvelden, det ga vi beskjed om vi forkant. En hyggelig kar tok oss imot og viste oss rommet. Litt kaldt på natta. Men trivelig rom, stille og fredelig. Beskjeden frokost, kunne vært bedre. Veldig hjelpsom repesjonist som tipset oss om transportmuligheter på Yucatan. Alt i alt et hyggelig, tilbaketrukket sted som anbefales.
Overnattede 1 nat i januar 2019
Svar fra The managment den 17. feb. 2019
Thank you for your opinion Regards

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
MY STAY AT THE HOTEL WAS EXCELLENT. I WOULD LOVE TO COME AGAIN...
Overnattede 6 nætter i januar 2019
Svar fra The managment den 17. feb. 2019
Thank you for your opinion Regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely Place to Stay in Town
If you're going to Tulum and staying in town, I would strongly recommend looking into this charming, tucked-away, centrally-located inn. The room was peaceful and clean, the owners and staff were helpful giving directions and information, and the garden is truly majestic.
Overnattede 6 nætter i december 2018
Svar fra The managment den 17. feb. 2019
Thank you for your opinion Regards

2/10 Forfærdeligt

Daniel

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Horrible experience !!
Arrived 1 am in the morning after a long flight from Europe. The first thing that jumped out of the bed was a cacroach when I lifted the towel. Went straight to the doorman and checked out. Horrible experience.
Overnattede 1 nat i december 2018
Svar fra Matias den 29. dec. 2018
Hola Daniel We are surprised of the situation that happened to you Our reception opens from 9 pm to 9 am. The cleaning in the rooms is daily and deep, unfortunately we did not find any insect when checking the room. We offer our apologies. It's a shame haven´t met you. We appreciate your feedback, the opinion of our guest helps us to improve. The Managment

8/10 Udmærket

CAM, Houston

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful garden and sounds of birds. Limited parking and only on the street
Overnattede 1 nat i december 2018
Svar fra Matias den 27. dec. 2018
Thank you very much We appreciate your feedback

8/10 Udmærket

nicole, San Francisco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rustic charm, friendly staff, central location
Secret Garden is just 2 blocks from the main road, so it is centrally located especially if you are on foot. The staff are friendly and helpful, even providing a brief orientation of the area, what to see and do and recommendations on where to eat and calling me by my name. The room itself is rustic, but clean. It can be a little noisy in the first room (traffic and music from neighbors), but perhaps not so bad farther into the property. The mattress was firmer than I prefer and had a little bit of a dip. No A/C but opening the window shutters just so and running the 3 fans made the heat and humidity bearable. There is a guard on duty at night. The central courtyard is a great place to sit and read and enjoy the sounds of the birds.
Overnattede 3 nætter i august 2018
Svar fra Matias den 10. okt. 2018
Thank you Nicole to take the time to review our Hotel, we appreciatte yous feedback and we are glad you enjoy your stay with us. We hope to see you again in the future, you are more than welcome. Regards

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2018

10/10 Fremragende

Melanie, Chicago, IL

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great vibes
Our room was exceptionally clean and cozy! We loved the garden, it was so beautiful and relaxing! Jorge was also such a big help in showing us what’s around town and how to get around. Awesome hidden little spot, we can’t wait to go back!
Overnattede 2 nætter i marts 2018
Svar fra Jorge den 24. apr. 2019
Thank you for your feedback!

8/10 Udmærket

Marco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2018

8/10 Udmærket

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A Pleasant Stay
Secret Garden is well-run business with lovely staff, but don’t expect much more than a private room in a quality youth hostel. The garden is lush and the Secret Garden is at the end of a no through road. It’s relatively quiet and there was free parking outside the front gate for our hire car, but the properties immediately surrounding the establishment make it not somewhere you will want to hang around in. A walk to the main strip of restaurants and bars will take around 15 minutes, but there is a bunch of others along the way. Overall we had a pleasant stay, but next time we will stay at the beach or closer to main action in Tulum.
Overnattede 3 nætter i januar 2018

10/10 Fremragende

anies , Montreal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tranquility in the heart of local Tulum
After you stay here, you will never decide to stay in a larger hotel again. Everything about this place is magical. The staff are exceptional in attending to your needs, the overgrown vines wrapped around trees are home to pretty local birds, and if you lay down on their hammock and close your eyes you will lose yourself in pure bliss. If you want a peaceful stay in a beautiful local hotel, this is it!!
Overnattede 1 nat i januar 2018

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendliest, warmest and most helpful staff in Tulum! Charming vibe (although a tad noisy). Great facilities for a chilled vacation!
Overnattede 1 nat i januar 2018

8/10 Udmærket

Blaine, Vancouver, BC

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice quiet Garden Setting
Quiet garden courtyard. Hotel is only a few blocks from the Main Street with all the restaurants and shops. We enjoyed the courtyard day and night. The garden setting was a nice escape from the heat. The staff was very friendly and helped with restaurant recommendations and helped to set up our New Years Eve celebration. There is a nice nook in the courtyard where we enjoyed our morning coffee and breakfast some of the days.The Hotel is off the beaten path slightly, and is nestled in the middle of the regular community. Which we found to be nice.
Overnattede 7 nætter i december 2017

10/10 Fremragende

Sanaz, Toronto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cozy hotel, great location!
We were welcomed by very friendly staff. The hotel is a hidden gem! It's located close to the Tulum attractions and lots of good eats. Walking in the streets you also get a sense of the culture, which is nice! There are bike rental places nearby and you can easily bike to the beach! The hotel itself isn't anything fancy, but it's very cozy and adequate!
Overnattede 2 nætter i december 2017

6/10 Okay

jorge, chicago

Synes godt om: Rengøring
Nice quiet hotel. This hotel only have 8 rooms The hotel sign it's so small you barely see it and there it's a wood fence door in the entrance. Not your typical hotel.
Overnattede 1 nat i december 2017

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
L'hôtel porte bien son nom, il y a un magifique jardin avec de beaux espaces pour se reposer. C'est un endroit chaleureux et bien situé. Bel accueil.
Overnattede 1 nat i november 2017
Svar fra Jorge den 5. dec. 2017
Bonne après-midi, Merci de partager votre expérience. Nous nous concentrons sur les petits détails et l'un de nos principaux objectifs est de faire en sorte que nos clients se sentent mieux que la maison. Nous sommes heureux d'entendre vos commentaires, au nom de toute l'équipe Secret Garden Tulum, nous espérons que vous reviendrez bientôt. Meilleurs vœux!

8/10 Udmærket

Eduardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lejos de Excursiones
Llegamos de noche, el entorno nos asustó un poquito, al entrar al hotel nos quedamos más tranquilos y al otro día al salir a la calle fue mejor . Buena estadía y buena atención, recomendable.-
Overnattede 4 nætter i november 2017
Estimado Eduardo, en nombre de todo el equipo Secret Garden agradecemos por tomarse el tiempo de compartir su experiencia con nosotros. Nada nos alegra más que escuchar tus comentarios. Trabajamos día con día para ofrecer el mejor servicio y estamos muy agradecidos con ustedes. ¡Esperamos que vuelvan pronto!

8/10 Udmærket

Massimo & Elisa, Germany

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Charming hotel in Tulum
Charming hotel, relaxed atmosphere. Rooms are very clean and fancy. Staff is very friendly, informative and accommodating. The hotel is located very close to the main street, where you can find restaurants and shops. The garden area is very nice. Absolutely to reccomend.
Overnattede 2 nætter i juli 2017

10/10 Fremragende

Morgan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hôtel au jardin magnifique et belle ambiance
Tout à l'hôtel a été parfait, vraiment de A à Z. Bien sûr, nous avions une voiture pour se rendre à la plage (je vous le recommande fortement car avec le vélo et cette chaleur vous aller cuire!). Mais l'air climatisé ne fait pas de bruit, on est confortable, c'est franchement magnifique et magique.

10/10 Fremragende

Julien

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Raimondo

Synes godt om: Rengøring, service og personale

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful and helpful staff. Charming hotel.
Our yearly girls trip occurred 2/11/17 through 2/18/17. The staff assisted us in setting up tours and arranging a driver for other activities. The hotel is only 8 rooms and is charming and quaint. Free continental breakfast and immaculately clean rooms.