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Anmeldelser af Mezzanine Tulum Colibri Boutique Hotels - Adults only

4 out of 5
Mezzanine Tulum Colibri Boutique Hotels - Adults only
Carretera Tulum-Boca Paila km 1.5, Tulum, QROO

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 150 af i alt 184 anmeldelser" "
Bedømmelse på 8 − Udmærket. 23 af i alt 184 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 184 anmeldelser" "
Bedømmelse på 4 − Dårligt. 5 af i alt 184 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 184 anmeldelser" "

9,8/10

Rengøring

9,8/10

Service og personale

9,6/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Andrea

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Over all amazing boutique hotel with bohemian vibes. Amazing views and restaurant. Staff was very pleasant and helpful. Can’t wait to go bk!
Overnattede 5 nætter i maj 2024

4/10 Dårligt

Nikol

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Mara Andrade, General Manager den 10. maj 2024
Entendemos que no haya quedado satisfecho con su experiencia en nuestro hotel. Nos encantaría saber más detalles sobre su estancia para poder abordar cualquier problema que haya enfrentado. Por favor, siéntase libre de comunicarse con nuestro equipo de atención al cliente para que podamos ayudarlo mejor. Agradecemos sus comentarios y esperamos poder mejorar su percepción en el futuro. Atentamente, El equipo de Hotel Mezzanine.

4/10 Dårligt

Frances

Overnattede 5 nætter i april 2024

10/10 Fremragende

Carlos

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked this hotel last minute for our honeymoon. The morning before, by noon we received a call That there was a mistake with the availability and were given the option to move to the sister hotel in Tulum, LA ZEBRA. We were taken care of, beyond expectations! Ricardo and Juan Carlos really took care of us to make sure our one night stay went well. This hotel staff does an amazing job, the hotel is really nice and clean, nice decor, nice beach access, delicious food and great drinks! Our upgraded room had a small private pool, big sliding doors with ocean view and a huge shower, A/C and a super comfy bed. We wilL DEFINITELY be returning here. Thank you Ricardo and Juan Carlos 6 out of 5 stars!
Overnattede 1 nat i marts 2024
Svar fra Mara Andrade, General Manager den 10. maj 2024
Thank you for sharing your honeymoon experience with us! While we regret any inconvenience caused by the availability mishap, we're delighted to hear that our team at Hotel Mezzanine ensured you had a seamless transition to our sister property, La Zebra, in Tulum. Ricardo and Juan Carlos are indeed exemplary members of our team, and we're thrilled they went above and beyond to make your stay unforgettable. It's fantastic to hear that you enjoyed the upgraded room with its private pool, stunning ocean view, and luxurious amenities. We can't wait to welcome you back for another exceptional stay. Your glowing review truly means the world to us! Warm regards, The Hotel Mezzanine Team

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the ambiance.
Overnattede 2 nætter i marts 2024
Svar fra Mara Andrade, General Manager den 10. maj 2024
We are thrilled to hear you enjoyed the ambiance at Hotel Mezzanine! Creating a welcoming and comfortable atmosphere is one of our top priorities. We appreciate your feedback and hope to welcome you back soon for another wonderful experience.

10/10 Fremragende

Idan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tulun getaway
Overnattede 4 nætter i december 2023

10/10 Fremragende

Luis Miguel Angulo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
el hotel fabuloso pero el camino de llegada muy complicado obras en proceso
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

DARIUSZ

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Not Adults Only !!!!!
The expectation was high for this advertised as Adults only hotel while we planned our couple romantic weekend getaway. The Tulum standards are little different from the general hotel’s category. Location was perfect, stuff very busy friendly and responsive however the villas are very poorly built with some safety hazards like a wobbly glass protecting the balcony. The bed was squeaky and the mattress and pillows extremely uncomfortable. Pool… what pool….. just a joke. It was of season and it looks like they have allowed families with children book rooms and they have children running around the whole time. This has completely ruined our experience and we have confronted the management. Without any questions they have agreed to move us to the other Real Adult only hotel Mi Amor however have not been able to provide us with the ocean front room as we have originally booked. For the amount we paid we have felt like we have been ripped off.
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Kiara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

10/10 Fremragende

Roberto Andres

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023

10/10 Fremragende

David, Aurora

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed in room #10 which was one of the two suites. It has a large porch with 2 lounge chairs, 2 small chairs & table, and a large hot tub. The porch overlooks the restaurant, the beach, and the ocean. The views are gorgeous. We don't usually spend a lot of time in our room when on vacation but we did this time! The hot tub was just such an awesome place to hang out! (The hot tub is kept cool during the day while it's hot and warmed at night per request) The hotel sits above one of the nicest beaches in Tulum. This beach is sandy and has no rocks. Many Tulum beaches have many rocks which are tough to walk on. I also loved the hotel's one restaurant. It serves a regular breakfast and then thai food for lunch/dinner. The food was delicious! The staff were all happy, kind, and attentive. The hotel is in a quiet area which was perfect for us. We rented bikes to ride to Tulum to the more lively party areas. There are plentiful taxis but we didn't use them. The beach is full of snorkel tour boats. We booked a catamaran tour out to the reefs. We saw countless rays and two beautiful tortoises!!! Anyway, this was the perfect romantic getaway my wife and I needed!!!

10/10 Fremragende

Suzanna

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very helpfull nice people work there.They do everything for you to feel amasing.Abdel Alejandra Louis Thank you guys for everything.I felt amasing.Great Hotel and great staff and amasing Thai restaurant.
Overnattede 3 nætter i september 2023

6/10 Okay

Ashera

Overnattede 6 nætter i august 2023

10/10 Fremragende

Marcia

Overnattede 3 nætter i juli 2023

10/10 Fremragende

Ernest

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i juni 2023

10/10 Fremragende

Sean

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Don't look any further! The perfect hotel! 10/10
Overnattede 3 nætter i juni 2023

10/10 Fremragende

Nidia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So beautiful hotel, we really enjoyed our stay there, a nice view and we had the privilege to be there for a full moon nights, was incredible.
Overnattede 3 nætter i juni 2023

10/10 Fremragende

Alicia m

Overnattede 1 nat i juni 2023

10/10 Fremragende

ELAN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy beach access and staff was very attentive..
Overnattede 4 nætter i april 2023

10/10 Fremragende

GUSTAVO DUARTE

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Es un pequeño hotel de 9 habitaciones con un excelente servicio y un restaurante de especialidad Thai de primer lugar. La playa es espectacular y las vistas desde el hotel increíbles. No hay que salir del hotel si lo que quieres es descansar.
Overnattede 4 nætter i april 2023

10/10 Fremragende

mickael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Séjour au top
Hôtel au petit soin, penthhouse avec jaccuzi au top même si il n’étais pas chaud! La plage était nettoyée
Overnattede 3 nætter i april 2023

10/10 Fremragende

diana

Overnattede 1 nat i februar 2023

8/10 Udmærket

Bianca

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i januar 2023

10/10 Fremragende

Horus

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El hotel de mi preferencia en Tulum, excelente acceso a la playa, buena vista, cómodo, buenos alimentos. Mi tercera vez en este hotel, siempre conforme con la amabilidad del personal. Gracias a Abdel por sus atenciones y recomendaciones.

8/10 Udmærket

olivier

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
la relative proximité du site par la marche, et une belle plage face à l'hotel.

8/10 Udmærket

Bertha

10/10 Fremragende

Fabiane

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Otima estadia em Tulum
Hotel com atendimento acolhedor, bem decorado e charmoso. Praia em frente muito bonita
Overnattede 1 nat i december 2022

10/10 Fremragende

Roberto

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service and Attitude
Overnattede 1 nat i november 2022
Svar fra General Manager den 10. nov. 2022
Roberto,Muchas gracias por tu valoración, nos alegra mucho que hayas tenido tan grata experiencia, apreciamos tu tiempo para compartirla.Esperamos verte pronto,Saludos del Equipo,Laura Avila

10/10 Fremragende

ALEJANDRO

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gran Hotel para parejas
Si quieres pasar unos días relajado con tu pareja les recomiendo 100% el hotel, un hotel pequeño con todas las amenidades y atenciones de lujo, desde la llegada Ale nos atendió de maravilla y cada día te sentías en casa con la atención de todo el equipo, servicio de café por las mañanas y de te por las tardes en el cuarto (cortesía del hotel), el restaurante Thai es delicioso y también tienen opciones de comida no Thai, una increíble vista y la playa a tan solo unos pasos, los cuartos de muy buen tamaño super limpios y muy bien adornados, toda una gran experiencia, volvería cuantas veces fuera. Un plus es que puedes visitar los otros dos hoteles del grupo sin costo extra alguno.
Overnattede 3 nætter i juli 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022

10/10 Fremragende

Christina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Want to go back!
An absolute delight. They thought of every detail - from tea service in little coconut shells to even essential oil humidifiers. Even with the sargasso situation it was wonderful - and our beach ended up getting a bit less than other parts of Tulum. Quiet but still vibrant, a wonderful place to stay. Sad to be back and away from the hotel, this place was amazing.
Overnattede 5 nætter i maj 2022
Svar fra Carlos Ambrosi - General Manager den 15. maj 2022
Christina, thank you very much for your review, we are glad that you enjoyed your stay and your appreciation on the samll details. We look forward to host you again soon. Kind regards

10/10 Fremragende

Anthony Jones

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and being attentive! My experience with the hotel made me feel I was the only one there.
Overnattede 5 nætter i april 2022
Svar fra Carlos Ambrosi - General Manager den 3. maj 2022
Anthony, thank you very much for your review, we are glad that you had a memorable experience and found an attentive staff. Thank you for choosing us Kind regards

10/10 Fremragende

Ashley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very welcoming and treated us very well. They were very personable and the food was amazing. They greeted us with margaritas when we first got to there. We had tea and coffee brought to us every morning and tea at night.
Overnattede 5 nætter i april 2022
Svar fra Carlos Ambrosi - General Manager den 24. apr. 2022
Thank you very much for your review, we´re glad you enjoyed your stay, our food and service. We look forward to host you in the near future once again. Kind regards

10/10 Fremragende

John

Overnattede 5 nætter i marts 2022

6/10 Okay

Timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2022

10/10 Fremragende

Remy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing!
Amazing hotel, a lot of small attentions that make you happy. David, Abdel and Alejandra were amazing, always here to help or arrange anything needed. I never give such a high score; go there, you will not regret
Overnattede 5 nætter i februar 2022
Svar fra Maxime Ackermann den 22. mar. 2022
Dear Remy, Thank you for such a nice comment on the hotel and staff. We are very happy to learn that your overall experience at Mezzanine exceeded your expectations. We are looking forward to welcoming you again some time soon during your next visit in Tulum. Kind regards, Max & Concierge team General Manager Mezzanine Hotel & Restaurant

10/10 Fremragende

Corwin

Overnattede 6 nætter i november 2020

10/10 Fremragende

Guthrie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing service! perfect location.
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
Overnattede 5 nætter i februar 2022
Svar fra Concierge Team den 13. feb. 2022
Thank you for the visit we hope to see you soon.

10/10 Fremragende

Mary Jo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful boutique hotel right on the beach!
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
Overnattede 1 nat i januar 2022
Svar fra Concierge Team den 13. feb. 2022
Thanks for your visit we hope to see you soon.

10/10 Fremragende

Mohamed

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Beautiful room. Very accommodating staff.
Overnattede 1 nat i december 2021
Svar fra Concierge Team den 20. feb. 2022
Hola Mohamed Thanks for your visit and hope to see you soon.

10/10 Fremragende

Mingfeng

Overnattede 1 nat i december 2021

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional
A small and charming hotel with extra devoted staff. Rooms have unique views to the ocean and overlooks a huge public beach. Beware when booking a hotel in Tulum Beach, south side is extremely busy with the noise that comes with. North (towards the ruins), and where Mezzanine is, is absolutely more peaceful.
Overnattede 4 nætter i november 2021

10/10 Fremragende

Mario

Overnattede 1 nat i november 2021

10/10 Fremragende

Ani Aura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2021

10/10 Fremragende

Miriam Liliana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelente lugar
El hotel es muy bonito. Tiene muchas amenidades, todo el personal es muy amable. Están en contacto contigo todo el tiempo desde que haces la reservación. Al ser un hotel pequeño el trato es personalizado. Tienen muchas atenciones y detalles (como dejar servicio de cafe o té al pie de tu habitación todos los días). La vista es muy buena y la playa tranquila, sin problema bajas a nadar. La comida excelente. Sin duda recomiendo este lugar.
Overnattede 2 nætter i oktober 2021

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2021

10/10 Fremragende

guilherme

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i september 2021

10/10 Fremragende

Evelyn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's a beautiful hidden gem as described by others. It's perfect for a relaxing and quiet time if that's what you are looking for. Right in front of the beach. Going to sleep and waking up to the sound of the waves was amazing. Abdel was so helpful a friendly. Arranged a packet to go to a wonderful cenote which was the highlight of my trip. He arranged a cap to take me and bring me back. I felt safe throughout my stay. The hotel is so close to the Mayan Ruins that my friend and I took a bike ride which was about 15 minutes. The staff was always attentive. If you want the nightlife you can always take a cap, it's 30 minutes away but it really does not seem long. Another perk of the hotel is the food. The Thai food is amazing and honestly, it was the best food I had while I was there even compared to other fancy restaurants in the area.
Overnattede 4 nætter i september 2021

10/10 Fremragende

Roberto

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2021