6/10 Okay
David, El Paso
Rejste med familie, Rejste med kæledyr
3. jun. 2024
Synes ikke om: Rengøring, faciliteter
I had planned on not leaving a review. But, felt it was necessary.
Before I start, I would like to thank Jeff for his assistance. He was super understanding with the issues we had with our stay.
I initially made reservations for a 2 night stay at this motel. Upon arrival we were provided a room that had standing water in the bathtub. The staff addressed this by giving us another room. But, that room was occupied. Thankfully I did not walk in on any extracurricular activities. We were then given key cards to another room. After that mess, I decided to not stay there another night. Main reason was for the safety and comfort for my wife. The next day I worked with Expedia and Jeff to get us out of the next night's reservation with full refund of the second night. Everything went very smooth with that process.
I'll add that my dogs did not feel comfortable at this place.
Hopefully, the staff reads my review and addresses this issues we had. If it weren't for those issues, then we'd pry have stayed the second night.
David
Overnattede 1 nat i juni 2024