Hoteller med pool i Troy

"the shower drain was clogged, mentioned to the front desk on Friday at 3pm they said ticket is open and someone will fix today At 8pm came back to the hotel and the issue was not fixed, I asked the front desk and I was told the maintenance was left and they will come fix Saturday morning , we checked out on Sunday and no one has came to fix it When checking out the front desk asked if the stay was good ! We mentioned the issue and he said I’m sorry you guys have a good day!!! I was not sure...

"We didn’t receive any services for our 4 day stay. We had to search out the cleaning crew for fresh towels, and room essentials. When I called to ask why our room hadn’t been cleaned they said they were short staffed. We were out of our room plenty of hours for them to do a quick clean. The garbage was never emptied we had to bag it up and set it outside our room. The last straw was we had been out for several hours and came back to our still unclean room. We laid down to rest when an employee...

"We stayed 4 days and 3 nights. The whole hotel was super clean. You could tell someone is always walking around cleaning. The staff was helpful. my son left his phone in one of the lobby chairs and staff held at front desk. The breakfast was good. The wifi worked great. My hubby wished they had a bar in the lounge area. The only negative would be the pool area. I don't think the chemicala were added or checked often. The moment you entered the pool your eyes burn without even going under. ...

"Love it here rooms always clean staff helpful and always there for an needs , Nice location real quiet , 20/30 min ride to places we visited"

"N/A"

"Staff was excellent. Room was very clean. Had to ask for additional towels just to have enough for the registered guests which was disappointing."

"The bed was very very uncomfortable. Pillows were great. Refrigerator door was broken, lightening in room was very bad. Drain in tub broken. Pool looked nice but didn’t get to use in our stay. The carpet in the hallways was worn and very dirty. We won’t be back. You get what you pay for ."