There were a number of issues during my stay that fell far below expectations, particularly for the price and the way the hotel is advertised:
The pool, which was a key reason for booking, was closed and had been for at least a week, but this was not mentioned at the time of booking.
The reception area was unusable due to carpet works (presumably following a leak), which were being poorly installed and made the entrance feel unwelcoming.
The room was not clean and in poor repair – curtain rails hanging off, cracked tiles, broken cupboards, and general untidiness.
A boiler outside the room kept me awake, and the fire alarm went off twice during the night, causing further disruption.
The skylight in the room had no blind, making it very bright and uncomfortably hot
Although breakfast itself was good, the tables were cleared with a dustpan and brush, leaving grease and stains on the tablecloths.
There was visible rubbish left throughout the hotel, which had not been cleared during the stay.
At checkout, there was no staff member available. When I spoke to the chef, I was met with unprofessional and upsetting comments: “f'ing say what you like"
