6/10 Okay
Verificeret rejsende
12. feb. 2024
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Impeccable staff, tired spa areas and hotel
I managed to book a last minute stay for £165 (then had to pay an additional £70 to use spa facilities and £30 for dinner upon my arrival so £265 in total) instead of the usual £500 and I’m relieved I didn’t pay full price.
The staff service was absolutely impeccable. They were polite, attentive but didn’t hover and all appeared to enjoy their jobs. I absolutely cannot fault the service, it is 5*.
However would I pay to go back? Probably not.
1. Menu - beautiful menu with healthy fibre filled ‘fancy food’ options although not particularly inclusive for people who like me have Crohns’ and have to avoid lots of fibre. I could only request chicken and rice and couldn’t have the 3 course meal with no offer of a partial discount/refund for this.I didn’t pursue as I was so appreciative of the accommodating staff however this would have been a nice inclusive gesture if Champneys could consider inclusivity.
2. Everything appeared to be hidden extras. £70 to use the spa facilities which I feel were very average - doesn’t include lunch and you can’t keep the robe. Not enough lounge beds around the jacuzzi/pool, tiles missing on the plunge pool, significant rust seen on rails by the pool, in the women’s day spa changing rooms the changing cubicles were tired with one I was in - no lock working, the shower ceiling corner was held up by duck tape. It’s tired and needs updating and TLC.
3. Room - standard room very roomy but similar decor to Holiday Inn, not luxury. Needs up updating.
Verificeret rejsende
Overnattede 1 nat i februar 2024