Hoteller med pool i Trewern

"Staff was kind and replied promptly via whatsapp. The hardware of the apartment was good but software need to be improved. Staff was prepared the bed linen and towel for us but all with wrinkles seems not tidy and the size was not fit. No tissue at apartment and the heater was not functioned well, we need to ask for help but need a long time for attending us."

"Huge place and comfortable enough. TV has no signal and there was no sign of a wifi code and no connection that I could make, so pointless having a tv in the place as not useable. Rooms were comfortable and big, bathroom is very nice too, shower needs some attention though as the top head is so limescales it sprays over the top of the shower and on to the floor, and there is some bad mould on the base, door runners also not working properly. Great location and for the size of the place not...

"Property was same as is been described on website kitchen and dining are huge, bedroom are good size as well. Experience a little issue with water due to cold weather however all been sorted quickly. Thank you for the great weekend"

"Lovely place but needs TLC. Been neglected somewhat. There was no toilet roll. There was 1 towel for 3 of us. Both beds needed fixing but Dan was good n came straight over n done them. Found 2 false nails in the cutlery draw. No welcome pack of tea, coffee etc. Christmas tree had 1 bauble on it. Just small stuff but collectively was a little off putting. Shame to have such a gorgeous property be neglected. Dan n his family are lovely though they love a bit of karaoke n made us feel most welcome...