Luksus-suite - 2 dobbeltsenge | 1 soveværelse, premium-sengetøj, mørklægningsgardiner

Anmeldelser af Town Inn Suites Hotel

3.5 out of 5
Town Inn Suites Hotel
620 Church St, Toronto, ON

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 798 af i alt 1792 anmeldelser" "
Bedømmelse på 8 − Udmærket. 551 af i alt 1792 anmeldelser" "
Bedømmelse på 6 − Okay. 241 af i alt 1792 anmeldelser" "
Bedømmelse på 4 − Dårligt. 118 af i alt 1792 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 84 af i alt 1792 anmeldelser" "

8,2/10

Rengøring

8,8/10

Service og personale

7,6/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing place
Great hotel in a very reasonable price. Clean and spacey The restaurant and bar up stairs was really good and the service was amazing. Hotel stuff were very sweet and polite.
Overnattede 2 nætter i september 2023
Svar fra steffany den 20. sep. 2023
Dear Maria, Greetings from Town Inn Suites Toronto! Thank you for taking the time in giving us a perfect rating and such a positive feedback. Your kind review is highly appreciated and we’re more than glad that you had a wonderful experience during your stay/visit in the hotel. We are delighted to have been able to create a memorable experience for you! Our guests are our lifeline, and responses such as yours fuel our passion to create unforgettable memories. Best Regards, Steffany

8/10 Udmærket

Maria Miland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Apartments instead of hotel rooms
Nice hotel in the outskirt of the LGBTQA+ district of Toronto. We got a small apartment rather than just a hotel room, and it was nice to actually have both a living room and a bedroom for once. Staying on the second floor, there was a LOT of construction noise from next door in the mornings, but as the hotel has 27 stories, it would be easy enough to avoid that, by getting a room on a higher floor. Those would also provide AMAZING views over the city! The complimentary continental breakfast was _very_ basic, with only yoghurt, croissants and muffins being offered, so if you're looking for something more substantial, it would be better to check out some of the restaurants in the area. The hotel is very close to the Bloor-Younge station on the yellow line, making it very convenient for public transportation.
Overnattede 3 nætter i august 2023
Svar fra Steffany den 25. aug. 2023
Dear Maria,Thank you for taking the time to post your comments regarding your recent stay with us. I am happy to see that your stay was an enjoyable one. Though we apologize if there was noise issue as mentioned. We appreciate the suggestions. We hope to welcome you back.Sincerely,Steffany

6/10 Okay

Mads

Synes ikke om: Service og personale
Price value out of balance
It looked good - but is terrible. Room is ok. But service absolutely terrible. And promised breakfast is a line of a big crowd in a small room. Like animals being feeded. And location is still near downtown but a very uncomfortable place. Will no recommend when I compare price and valu
Overnattede 2 nætter i juli 2023
Svar fra Steffany den 16. jul. 2023
Hello Mads,We value our guests' opinions and would like to thank you for bringing this to our attention. We’re sorry to hear of your less-than-satisfactory experience with us and hope you will accept our sincere apologies. We are gradually improving our complimentary continental breakfast situation. Rest assured that your input has been communicated with the team to address it and improve our service.Kind regards,Stef

8/10 Udmærket

Thi Thanh Thi

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Steffany den 15. jul. 2023
Hello Thi,Thank you for your rating! We hope to see you again soon.Best regards,Stef

8/10 Udmærket

Thi Thanh Thi

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 5 nætter i juli 2023
Svar fra Steffany den 10. jul. 2023
Thank you for the nice review, Thi. We are glad that you had an enjoyable visit with us recently. We hope to see you again!

6/10 Okay

Helle

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Manglende trænings muligheder
Det var meget træls der ikke var pool og fitnessrum på hotellet, når det vises på hjemmesiden
Overnattede 2 nætter i juni 2023
Svar fra Steffany den 19. jun. 2023
Hello Helle,Thank you very much for choosing the Town Inn Suites in Toronto and for taking some of your time to share with us your review. It has been a pleasure welcoming you. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our service to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regards,Stef

8/10 Udmærket

Paige

Rejste med familie
Synes godt om: Rengøring, service og personale
The room was clean, as were the common areas. You can clearly tell this used to be an apartment building. There’s some shotty renovations that you can tell were rushed but overall it was a good stay for what we needed. We had an issue with our reservation and the hotel was very accommodating.
Overnattede 1 nat i april 2024

10/10 Fremragende

Larissa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, spacious suites, very clean and quiet.
Overnattede 6 nætter i april 2024

8/10 Udmærket

VENKATRAMAN

Overnattede 2 nætter i april 2024

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice 1 bedroom suite for my son and me. Full kitchen, nice view of downtown Toronto. Highly recommend.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Dane

Synes godt om: Rengøring
Overnattede 3 nætter i april 2024

8/10 Udmærket

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

ANAND

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

J-f

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Endroit excellent pour visiter Toronto
Overnattede 1 nat i april 2024
Svar fra stef den 26. apr. 2024
Merci pour votre commentaire positif ! Nous sommes heureux que vous ayez apprécié votre visite à Toronto. Si vous avez des moments forts ou des expériences spécifiques que vous aimeriez partager, nous aimerions en savoir plus sur votre voyage. J'espère vous accueillir à nouveau dans le futur !

8/10 Udmærket

Satoko, Higashisumiyoshi Takaai

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
ロケーションは最高です。地下鉄を使って街歩きを楽しめたければおすすめです。ただ設備は古いです。リビングに隣接するキッチンの電気がつかなかったり、ヘアドライヤーが古く、髪がかわきにくかったり、ゲストランドリーのドライヤーもパンとたたかないも動かなかったりしました。あと朝食場所が狭く、皆さん自分の部屋は持ち帰っていました。そういう事を楽しめる人なら大丈夫です。
Overnattede 2 nætter i april 2024
Svar fra stef den 26. apr. 2024
お客様、最近のご滞在についてフィードバックをお寄せいただきありがとうございます。 当ホテルの便利な立地や、市内観光に便利な公共交通機関への近さを気に入っていただけたことを嬉しく思います。しかしながら、お部屋の設備に不備がございましたこと、心よりお詫び申し上げます。 この件によりご迷惑をおかけしたことを理解しており、お客様に快適で手間のかからないご滞在をお届けできるよう、メンテナンスの問題に速やかに対処することをお約束いたします。サービスと施設の品質を向上させるために継続的に努力する私たちにとって、あなたのコメントは非常に貴重です。 お客様からのフィードバックを活用して必要な改善を行い、お客様により良い体験を提供してまいります。この度は当ホテルをご利用いただき誠にありがとうございます。またのお越しを心よりお待ちしております。敬具、ステフ

2/10 Forfærdeligt

Yvette

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We did not have a great experience at your hotel. TV channels were never correct TV was an acient flat screen - fuzzy screen Balcony was locked on us 1st elevator had issues Everything was old and falling apart Construction woke up us early in the room beside us! Beds and pillow were okay, would of been better if they were the nice fluffy ones. Pictures advertised look nicer than in person. It was very noisy at night but Toronto is a busy place.
Overnattede 6 nætter i marts 2024
Svar fra stef den 26. apr. 2024
Dear Yvette,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear that your experience did not meet your expectations. Your comments are truly valuable to us as we strive to improve our services and facilities for all our guests.We value your input and hope to have the opportunity to welcome you back in the future to provide a better and more satisfying stay.Warm regards,Stef

8/10 Udmærket

Anthony

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was a minor problem with a window not closing but it was rectified quickly and efficiently by the staff. They also extended the time i needed to checkout by, without charge while i waited for my flight back to the UK. The area around the hotel wasn't the best. There were people openly taking drugs in the street which made it feel a bit dodgy
Overnattede 1 nat i april 2024
Svar fra stef den 25. apr. 2024
Dear Anthony,Thank you for taking the time to provide your feedback. We apologize for the inconvenience with the window and we're glad to hear that our staff was able to resolve it quickly for you. We appreciate your understanding regarding the checkout time extension, as we always strive to accommodate our guests' needs whenever possible. We hope that despite this, you were able to enjoy your overall stay with us and we would love to welcome you back in the future for a more positive experience. Thank you for choosing to stay with us.Warm regards,Stef

6/10 Okay

Erick

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Construction going on in the room next door. Room outdated. Beds were very hard. However, everything was very clean the the staff was helpful when contacted. Just take this place as a basic room, that's older, with a kitchen. Is a reasonable budget room when traveling or needing to stay for longer periods in town (Toronto)
Overnattede 1 nat i april 2024
Svar fra stef den 25. apr. 2024
Dear Erick,We apologize for any construction noise that affected your overall stay. Thank you for your kind comments about our staff and cleanliness. We appreciate your understanding. We will take your comments into consideration as we continue to improve our accommodations. Thank you for choosing to stay with us.Warm regards,Stef

8/10 Udmærket

Satoko, Higashisumiyoshi Takaai

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
ロケーションは最高です。地下鉄を利用して街歩きを楽しめます。ただ施設が古い。水道が閉まりにくかったり、リビングに続くキッチンの電気がつかなかったり、ヘアドライヤーも古いタイプで髪が乾きにくかったり、ゲストランドリーのドライヤーがパンパンたたかないと作動しなかったり。朝食は焼きたてクロワッサンや果物がおいしいのですが、場所が狭い!なので皆さん、紙コップと紙皿で自分の部屋に持っていきます。それはそれで面白いのですが、私はトレーが欲しかった。宿泊客はこのホテルに慣れている人が多い感じです。スタッフもフレンドリーで声かけするのにストレスがなかったです。 まぁ全てひっくるめて私は楽しめました。
Overnattede 2 nætter i april 2024
Svar fra stef den 25. apr. 2024
フィードバックをお寄せいただきありがとうございます。 当ホテルの便利なロケーションとおいしい朝食オプションを気に入っていただけたことを嬉しく思います。お部屋の設備に問題がございましたこと、心よりお詫び申し上げます。 あなたのコメントは、さらなる検討と改善のためにメンテナンスチームに伝えられました。また、朝食スペースの広さについてのご意見もあり、今後の対応を検討してまいります。ご滞在中、スタッフがフレンドリーなサービスをご提供したことを嬉しく思います。 将来的にはまたお客様をお迎えし、より快適で楽しい経験を提供できることを願っています。 ご宿泊をお選びいただきありがとうございます。

10/10 Fremragende

Jeff

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Excellent stay. Nice pubs and restaurants nearby. Would stay again. Although pricy.
Overnattede 1 nat i april 2024
Svar fra stef den 25. apr. 2024
Dear jeff,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay and our location. We appreciate your comment about the pricing and will take that into consideration for future improvements. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Fremragende

Kevin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel and staff
Overnattede 1 nat i april 2024
Svar fra stef den 25. apr. 2024
Dear Kevin,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff could contribute to making your experience a positive one. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Fremragende

Roy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was really clean and relaxing.
Overnattede 3 nætter i april 2024
Svar fra stef den 25. apr. 2024
Dear Roy,Thank you for sharing your feedback with us! We are delighted to hear that you found your room to be in excellent state. Our team works hard to ensure that all of our guests have a comfortable stay, and we're thrilled to hear that we met your expectations. We hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us!Warm regards,Stef

8/10 Udmærket

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Booked two nights for a king size suite, best bang for your buck in downtown Toronto. Unfortunately, we had the fire alarm go off on our second day. Some idiot smoking probably. Patio door was locked and wouldn't provide the key even though it was finished. Shower pressure was like a garden hose on jet mode. Soundproofing for the rooms was very good. Close enough to rest of toronto that we stayed busy. Less than a block away from a group of tents with used needles lying around, progressive Toronto. Honestly, would probably book outside the city and travel, or spend the extra cash and go for a nicer place.
Overnattede 2 nætter i april 2024
Svar fra stef den 23. apr. 2024
Dear John,Thank you for sharing your feedback. We apologize for the inconvenience caused. We take all guest concerns seriously and will address these issues with our team to ensure they are resolved.We appreciate your honesty and will take your feedback into consideration as we strive to provide a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Udmærket

Eberton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice apartment in nice quiet end of Church St… close to all!
Overnattede 2 nætter i april 2024
Svar fra stef den 22. apr. 2024
Dear Eberton,Thank you for your positive feedback! We are glad to hear that you are enjoying the quiet location. We strive to provide a comfortable and convenient stay for all of our guests. If there is anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you continue to have a pleasant stay and enjoy all that the area has to offer!Warm regards,Stef

8/10 Udmærket

Les

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
no access to the balcony. The Continental breakfast area is over loaded and choices are very limited. One cannot turn on the shower without getting wet. The tap handle is on the opposite end of the shower entrance and there are no hooks to hang used towels on.
Overnattede 2 nætter i april 2024
Svar fra stef den 22. apr. 2024
Dear Les,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address the issues you mentioned to ensure a better experience for future guests. We appreciate your feedback and hope you will give us another chance to provide you with a more pleasant stay.Warm regards,Stef

8/10 Udmærket

Susan

Rejste med partner
Synes godt om: Rengøring, service og personale
Good location. Very accessible to Wellesley subway station, Bloor , and Young area. We were having procedure done at the Holland clinic on Wellesley and it was within walking distance so that was very convenient. The facility is fairly Spartan although it does have a complete kitchen sitting room and small king bedroom. The bed is comfortable and the living room has a sofa and chair which are acceptable in comfort. Continental breakfast Is included although the breakfast room is very small for the size of the hotel. the staff are very friendly and knowledgeable. There are many small restaurants close by and the Keg restaurant is in walking distance. It is nice to have a separate sitting room, especially if you are there for a longer stay and the kitchen is also very convenient that it is fully equipped. Parking is available on the premise for $40 a day
Overnattede 2 nætter i april 2024
Svar fra stef den 22. apr. 2024
Dear Susan,Thank you for taking the time to leave a detailed review of your recent stay with us. We are delighted to hear that you found our location convenient for your visit and enjoyed the nearby dining options. We appreciate your feedback on our facilities and amenities, and are glad to hear that you found the bed comfortable and the staff friendly and knowledgeable. We will certainly take your comments about the breakfast room size into consideration for future improvements. We hope to have the opportunity to welcome you back for another stay in the future. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Udmærket

Jimmy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i april 2024
Svar fra stef den 22. apr. 2024
Dear Jimmy, Thank you for your kind words! We are thrilled to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we are happy to have been able to provide you with a wonderful experience. We hope to welcome you back again in the future.Warm regards,Stef

8/10 Udmærket

David

Room was cold
Overnattede 1 nat i april 2024
Svar fra stef den 22. apr. 2024
Dear David,I apologize that the room was cold during your stay. We will look into the heating system and ensure that it is working properly for future guests. Thank you for bringing this to our attention.Warm regards,Stef

10/10 Fremragende

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Très bien
Overnattede 3 nætter i april 2024
Svar fra stef den 20. apr. 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Udmærket

Kathryn

Rejste med familie
Was nice
Overnattede 2 nætter i april 2024
Svar fra stef den 19. apr. 2024
Dear Kathryn,Thank you so much for the kind feedback! We strive to provide a comfortable and memorable experience for all of our guests and we are thrilled that you had a great time. We hope to welcome you back again soon!Warm regards,Stef

8/10 Udmærket

Nathaniel, Warren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My day was excellent and checking process was smooth. The rooms were nice and spacious. However, the temperature in the room never seem to hit exactly what it said on the furnace.
Overnattede 2 nætter i april 2024
Svar fra stef den 19. apr. 2024
Dear Nathaniel,Thank you for taking the time to share your feedback. We are glad to hear that you had a seamless check-in and that you found our rooms to be spacious. However, we apologize for any inconvenience caused by the temperature in your room. We will add ress this issue with our maintenance team to ensure that it is resolved for future guests. We appreciate your feedback and hope to welcome you back again soon.Warm regards,Stef

8/10 Udmærket

Dale

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Some new updates. Liked having a suite with separate bedroom
Overnattede 3 nætter i april 2024
Svar fra stef den 18. apr. 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Fremragende

Tracie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed in the suite with the two double beds and the complete kitchen living/dining room. The space was exactly like the picture. It was like a small apartment with three closets and a storage area. The hotel was about two blocks or so from the subway. There was also underground parking. The staff and cleaning crew were nice. It was like staying in a timeshare. My only ding is that it would have been nice if papertowels could have been provided. I highly recommend!
Overnattede 3 nætter i april 2024
Svar fra stef den 18. apr. 2024
Dear Tracie,Thank you for your detailed review! We are glad to hear that you enjoyed your stay in our suite and that the space matched your expectations. We appreciate your feedback and will make sure to address that with our team. We hope to have the opportunity to welcome you back in the future!Warm regards,Stef

10/10 Fremragende

Narges

Overnattede 5 nætter i april 2024
Svar fra stef den 18. apr. 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

6/10 Okay

Sing-Yue

Synes godt om: Service og personale
Overnattede 2 nætter i april 2024
Svar fra stef den 18. apr. 2024
Dear Sing,I'm sorry to hear that we did not meet your expectation. Is there anything specific that made your stay less enjoyable? Let me know if there's anything I can do to help improve your experience.Warm regards,Stef

10/10 Fremragende

JOCELYNE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The bed was so very comfortable and although we were next to the elevator it was very quiet. We slept so well. Would definitely go back and would recommend it. Thank you
Overnattede 2 nætter i april 2024
Svar fra stef den 15. apr. 2024
Dear Jocelyne,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found the bed very comfortable and that you were able to enjoy a peaceful night's sleep despite being situated next to the elevator.We greatly appreciate your recommendation and kind words, as our team works hard to ensure all our guests have a comfortable and enjoyable stay.We look forward to the opportunity to host you again.Warm regards,Stef

8/10 Udmærket

Eduardo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All good. Convenient downtown location
Overnattede 1 nat i april 2024
Svar fra stef den 15. apr. 2024
Dear Eduardo,Thank you for your positive feedback! We are glad to hear that you found our location convenient. We strive to provide our guests with a great experience, and we appreciate you taking the time to share your thoughts. We hope to welcome you back again in the future.Warm regards,Stef

4/10 Dårligt

Kaila

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was definitely an apartment building that they are trying to renovate as a hotel but it was done very sloppy and our room was not clean…there was a hair in my bed and hairs on the back of the bathroom door as well as water stains on the wall … the couch was barely held together and everything was scuffed up. The closet doors were falling off…received 2 shampoos but no conditioner. The elevator carpets were filthy…will not be booking here again.
Overnattede 2 nætter i april 2024
Svar fra stef den 15. apr. 2024
Dear Kaila,We apologize for the inconvenience and disappointment you experienced during your stay with us. We take cleanliness and guest satisfaction very seriously, and we regret that we fell short of meeting your expectations. Your feedback has been forwarded to our housekeeping and maintenance teams to address the issues you mentioned and ensure they are rectified. Thank you for bringing these concerns to our attention.Warm regards,Stef

6/10 Okay

Anouk

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
Goed hotel, wel basic en wat oudere kamers, de ligging is top, vlak bij de metro en dan ben je in 10 min in hartje Toronto. Personeel is vriendelijk, het ontbijt kan alleen wel echt veel beter.
Overnattede 3 nætter i april 2024
Svar fra stef den 15. apr. 2024
Bedankt voor uw feedback. We zijn blij om te horen dat u genoten heeft van de gunstige ligging van ons hotel en dat u ons personeel vriendelijk vond. Wij stellen uw opmerkingen over het ontbijt op prijs en zullen deze meenemen in ons streven om onze dienstverlening te verbeteren. Wij hopen u in de toekomst nogmaals te mogen verwelkomen.

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bit of a hidden gem tucked away from the popular hotel areas, this place is conveniently located for a good experience in Toronto (if Toronto were capable of delivering such a thing)
Overnattede 2 nætter i april 2024
Svar fra stef den 15. apr. 2024
Dear James,We thank you for your kind words.While Toronto may not always meet everyone's expectations, we strive to provide a positive experience for our guests. Thank you for your review, and we hope to welcome you back in the future!Warm regards,Stef

8/10 Udmærket

Jill

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel itself is very nice but once you walk around the corner it is not a good area and smells like urine
Overnattede 3 nætter i april 2024
Svar fra stef den 15. apr. 2024
Dear Jill,We appreciate your feedback and apologize for any discomfort you may have experienced. The hotel strives to provide a pleasant and safe environment for all guests, and we are sorry to hear that the surrounding area did not meet your expectations. We will address this issue with the relevant authorities to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Warm regards,Stef

4/10 Dårligt

Tyler

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No fridge in room, loud construction talking place nearby in building at 8am when still trying to sleep. Pillows on the bed were a joke. The only upside was the shower, it was pretty nice, overall 5/10
Overnattede 2 nætter i april 2024
Svar fra stef den 15. apr. 2024
Dear Tyler,We apologize for the inconvenience caused by the lack of a fridge in your room and the noise from nearby construction. We will address these issues with our team to ensure a more comfortable stay for our guests in the future. We appreciate your feedback. Warm regards,Stef

4/10 Dårligt

John

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Property was poorly updated and very noisy
Overnattede 3 nætter i februar 2024
Svar fra stef den 15. apr. 2024
Dear John,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and will address the issues with our property management team to make necessary improvements. We strive to provide a comfortable and enjoyable experience for all our guests and will work to ensure a better stay in the future. Thank you for bringing this to our attention.

8/10 Udmærket

Helen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Second time staying at this property, love the suites, wish the site included a list of what the kitchen has. This time the rooms were as clear , there was a broken drawer and and non working walk outlet in the bedroom. Non of this was made apparent. Not a big fan of the beds but still comfortable enough, just saw for 2 people. Still like this property, staff are friendly and nice, suites are spacious and homey, and in a good location.
Overnattede 2 nætter i april 2024
Svar fra stef den 15. apr. 2024
Dear Helen,Thank you for choosing to stay with us again and for taking the time to provide us with your feedback. We are glad to hear that you enjoyed the spacious and homey suites, as well as the friendly staff and convenient location.We apologize for the issues you experienced during your stay. Please know that we will address these concerns with our maintenance team to ensure they are repaired promptly. We appreciate your suggestion and will certainly take this into consideration for future improvements.Thank you again for your feedback, and we hope to welcome you back for another stay in the future.Sincerely,Stef

6/10 Okay

Nancy

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Attention to detail is lacking. Grout is dirty in shower. Very soft mattress.very basic breakfast
Overnattede 2 nætter i april 2024
Svar fra stef den 15. apr. 2024
We appreciate you sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we strive to improve our services and facilities. Rest assured, we will address the issues you mentioned to ensure a better experience for our future guests. Thank you for bringing this to our attention.

10/10 Fremragende

Peter

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nicely renovated. Not a particularly warm ambiance but simple and clean.
Overnattede 2 nætter i april 2024
Svar fra stef den 15. apr. 2024
Dear Peter,Thank you for your feedback! We are glad you appreciated our newly renovated suites. We hope you enjoyed your stay overall and look forward to welcoming you back again in the future.Warm regards,Stef

10/10 Fremragende

Peter, Ottawa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra stef den 15. apr. 2024
Dear Peter ,Thank you for the kind rating! Your satisfaction is our top priority, and we are delighted that we could make your visit enjoyable. We look forward to hosting you again in the future and providing you with another fantastic experience. Warm regards,Stef

10/10 Fremragende

Kelly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra stef den 15. apr. 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future