Udendørsområde

Anmeldelser af Sonesta ES Suites Toronto Markham

3 out of 5
Sonesta ES Suites Toronto Markham
355 South Park Rd, Markham, ON

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 541 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 309 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 82 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 45 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 26 af i alt 1003 anmeldelser" "

8,8/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Rana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Gavrila, Thornhill

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A modern place with a walking distance 5 min to restaurants and other entertainment venues. Very modern clean easy parking (not free as described $5 per night) rooms clean quiet good beds and nice bathrooms. Easy access to highway 407 and 404 hwy 7 .
Overnattede 1 nat i maj 2024

10/10 Fremragende

Welden

Rejste med familie
Synes godt om: Faciliteter
Everything
Overnattede 1 nat i maj 2024
Svar fra Marlin den 17. maj 2024
Thank you for staying with us and your review, we look forward to your return! Sonesta Management

10/10 Fremragende

Welden

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 1 nat i maj 2024
Svar fra Marlin den 17. maj 2024
Thank you for staying with us and your review is greatly appreciated. We look forward to seeing you in the near future! Sonesta Managment

8/10 Udmærket

Carlos

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only thing that I didn't like was the house keeping, they clean the room every 3 or 4 days that's is long time I prefer every other day. Thanks.
Overnattede 5 nætter i maj 2024
Svar fra Marlin den 17. maj 2024
Thank you for your review, it is greatly appreciated. We do our best to provide the best service possible. Please reach out to Guest services on your next stay if you need an additional service.

4/10 Dårligt

Daniel

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The front desk was nice and accommodating but the cleaning staff needs a new supervisor. The rooms were absolutely filthy. First room had hair all over the floor and bathtub, blood stains on the towel and various other issues. Manager apologized and gave me another room which was also filthy. Then a 3rd room which was also filthy. I gave up and checked into another hotel
Overnattede 1 nat i maj 2024
Svar fra Marlin den 17. maj 2024
We are so very sorry for your past experience with our hotel. Please let us make it up to you on your next stay. We do our absolute best to serve all our guests and we would like to do the same to you. Thank you

10/10 Fremragende

Miranda

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 2 nætter i maj 2024
Svar fra Sonesta den 14. maj 2024
Thank you for your feed back! we are glad you ejoyed your stay

10/10 Fremragende

Dennis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing simply amazing
Overnattede 1 nat i maj 2024
Svar fra Michael den 14. maj 2024
We are glad you enjoyed your time at sonesta! we look forward tio having opyu again..

8/10 Udmærket

Amanda

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Marlin den 17. maj 2024
Thank you so very much for your survey. We appreciate all guests feedback and we look forward to seeing you again on your next visit to Markham. Thank you, Sonesta Management

10/10 Fremragende

Kathryn

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are very friendly and felt very welcome.
Overnattede 3 nætter i april 2024
Svar fra Marlin den 17. maj 2024
Thank you for your great review. We look forward to your next visit and providing great service to you in the near future. Sincerely, Team Sonesta

10/10 Fremragende

Krystal, Kitchener

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk staff were beyond amazing. So sweet and accommodating. The room I had was great, got the 2 bedroom suite and it was an amazing amount of space. The courtyard was super cute. Only complaint is that on Expedia it says room has DVD player but this is not the case and is also not on the actual hotel website. Other than that the actual hotel and staff were fantastic. Would stay again.
Overnattede 1 nat i maj 2024
Svar fra Sonesta ES Suites Markham den 8. maj 2024
Thank you for your glowing review! We're delighted to hear that our front desk staff exceeded your expectations and that you enjoyed your spacious 2-bedroom suite and our charming courtyard. We appreciate your feedback regarding the discrepancy with the DVD player information on Expedia, and we'll make sure to address this to ensure accuracy for future guests. We look forward to welcoming you back for another fantastic stay!

8/10 Udmærket

Antonia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bed Rooms were clean spacious and beds were comfortable. 2 bathrooms were a big plus with 4 adults. The only reason I gave it 4 stars was that the living room furniture was quite worn out, sharp corners on the chair where the fabric was worn through. The couch cushions were also very worn. Breakfast was included which was ok. We would stay there again.
Overnattede 2 nætter i maj 2024
Svar fra Sonesta ES Suites Markham den 8. maj 2024
Thank you for sharing your experience with us! We're pleased to hear that you found the bedrooms clean, spacious, and the beds comfortable. It's great that the two bathrooms were a convenient feature for your group. We apologize for any discomfort caused by the worn-out living room furniture; your feedback will be passed along to our maintenance team for immediate attention. We're glad you enjoyed the included breakfast and would be honored to welcome you back for another stay in the future!

10/10 Fremragende

Yvonne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay. Clean, quiet and nice room
Overnattede 1 nat i maj 2024
Svar fra Sonesta ES Suites Markham den 8. maj 2024
We're thrilled to hear that you had an excellent stay with us! Providing a clean, quiet, and comfortable room is always our top priority, and we're delighted that we met your expectations. If your travels bring you back our way, we'd love to welcome you again for another wonderful experience.

8/10 Udmærket

Selina

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable. Can better in cleanliness
Overnattede 3 nætter i april 2024
Svar fra Sonesta ES Suites Markham den 8. maj 2024
Thank you for your feedback. While we're glad to hear that you found your stay comfortable, we apologize if the cleanliness didn't meet your expectations. Your comments are valuable to us, and we'll make sure to address this with our housekeeping team to ensure a higher standard of cleanliness for future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.

10/10 Fremragende

Wendy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the two room suite ! The pillows and bed were so comfortable!! Loved having a separate bathroom for each bedroom! Can’t wait to stay again!
Svar fra Sonesta ES Suites Markham den 8. maj 2024
We're thrilled to hear that you loved our two-room suite and found the pillows and beds comfortable! It's fantastic that you appreciated having a separate bathroom for each bedroom, providing added convenience and privacy. We can't wait to welcome you back for another enjoyable stay. Thank you for sharing your positive experience!

10/10 Fremragende

Kyle

Overnattede 4 nætter i marts 2024

8/10 Udmærket

Margaret, Brossard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Checkin was fast and the staff were friendly. We were upgraded to a one bedroom suite which was very comfortable. We started our day with a hot breakfast and coffee which was very convenient. We really enjoyed our stay.
Overnattede 2 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Fremragende

Alison

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have never stayed at a Sonesta hotel, and was hesitant because the photos online of the rooms looked dated. However - I had a fantastic stay. Room was clean and very spacious, breakfast was great and staff were very friendly. Would stay here again.
Overnattede 1 nat i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

6/10 Okay

Katerina

Synes godt om: Overnatningsstedets tilstand og faciliteter
The breakfeast was great !
Overnattede 2 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for staying with us.

8/10 Udmærket

Saori

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed the spacious room and free breakfast traveling as a family of 4.
Overnattede 2 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again!

8/10 Udmærket

Ian

Rejste med familie
Synes godt om: Rengøring, service og personale
Nice hotel for a short stay in town. Close to what we needed. N
Overnattede 3 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 Dårligt

WEN CHIN

Synes ikke om: Rengøring, service og personale
Overnattede 4 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 Fremragende

Reva

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
VERY FRIENDLY Reception
Overnattede 1 nat i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Udmærket

Jeff

Overnattede 2 nætter i april 2024
Svar fra Michael den 14. maj 2024
Thank you for your feed back

10/10 Fremragende

Amanda

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice place. Clean , nice staff. Breakfast included. Room is spacious
Overnattede 3 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Fremragende

Lisa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed our stay with the kids. Kitchen had everything we needed. Would definitely come back again
Overnattede 2 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Udmærket

Jason

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is a bit dated but it's clean.
Overnattede 3 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Udmærket

Kishore, Fort Lee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Diana Rojas den 30. apr. 2024
Thank you for staying with us.

8/10 Udmærket

Fred

Overnattede 4 nætter i april 2024
Svar fra Marlin den 17. maj 2024
Thank you for your survey and for your visit to our property. We appreciate all guests feedback and we look forward to serving you again in the near future. Thank you from Team Sonesta

8/10 Udmærket

Kristia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We throughly enjoyed our stay here! The front desk agent that checked us in (didn’t get her name) was so welcoming, helpful and sweet! Due to it being our first time visiting, she upgraded us to a King Suite! How wonderful of her. We loved the surrounding area which was safe, quiet and clean! Lastly, they also provided coupons to receive discounts to restaurants and attractions- this was outstanding! In all of my years of traveling, I’ve never seen this. Looking forward to staying in another location.
Overnattede 4 nætter i april 2024
Svar fra Katherine Bernard den 18. apr. 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 Fremragende

Mandie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Katherine Bernard den 16. apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Udmærket

Raymond, Sarnia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location just off highway, quiet neighborhood, good breakfast buffet included
Overnattede 1 nat i april 2024
Svar fra Katherine Bernard den 16. apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Fremragende

Maryam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and quiet.
Overnattede 4 nætter i april 2024
Svar fra Katherine Bernard den 8. apr. 2024
Thank you so much for staying with us

6/10 Okay

Shannon

Rejste med partner
Synes godt om: Rengøring
The property was clean. The employee who checked us in was nice We were unable to leave the hotel the entire night due to not being able to get a parking space when we came back. The lot was completely full. The staff did not try to control all the obnoxiously loud people staying at the hotel. There were kids running down the halls screaming and pounding on walls and throwing balls in the hallways. The parents were extremely loud as well. Breakfast was chaos with unruly kids everywhere. I do wish the hotel staff would have tried to at least quiet the residents down and enforce the no running in the hallways. The hotel itself was decent. The fitness center was rather dirty and unkept looking. The room was clean and nice. There was no ice machine in the building and the ice maker in the freezer didn’t work.
Overnattede 1 nat i april 2024
Svar fra Katherine den 7. apr. 2024
Thank you for staying with us.

2/10 Forfærdeligt

Panjarat

Synes ikke om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Katherine den 7. apr. 2024
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 Udmærket

Phyla

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good.
Overnattede 2 nætter i marts 2024
Svar fra Katherine Bernard den 2. apr. 2024
Thank you for staying with us

10/10 Fremragende

LE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a safe and clean property. The 2 bedroom suite is spacious and good enough for 5 people. The location of hotel is very convenient for the shopping and eating. I will book this hotel again for my next Toronto trip.
Overnattede 3 nætter i marts 2024
Svar fra Katherine Bernard den 2. apr. 2024
Thank you so much for the 5 star review.

8/10 Udmærket

Jamie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved the hotel and room. Only reason i cant give a 5 star is because there were kids running the halls and knocking on doors, yelling and carrying on. I believe there was a sports tournament.
Overnattede 2 nætter i marts 2024
Svar fra Diana Rojas den 28. mar. 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and quiet! Friendly and helpful staff. Excellent breakfast included. Pool was clean and warm. We intend to return, thanks for everything! God bless you!
Overnattede 2 nætter i marts 2024
Svar fra Katherine Bernard den 25. mar. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Udmærket

WENMAO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's a great place to stay and the service is excellent too.
Overnattede 2 nætter i marts 2024
Svar fra Katherine Bernard den 25. mar. 2024
Thank you so much for staying with us.

8/10 Udmærket

Youssef, Ottawa

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice suites for the family, plenty of parking.
Overnattede 2 nætter i marts 2024
Svar fra Katherine Bernard den 25. mar. 2024
Thank you so much for staying with us.

8/10 Udmærket

Ali

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 1 nat i marts 2024
Svar fra Katherine Bernard den 25. mar. 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

2/10 Forfærdeligt

Michelle

Synes ikke om: Rengøring, service og personale
The hotel itself was fine. I would not recommend as I left a pair of pants in the room, and realized a few hours after leaving that I had left them on the bed. I called immediately upon noticing and was told when calling that it was not found upon cleaning and I must have left them somewhere else. This is very deceiptful, and the pair of pants I left behind retails for 170$. Don’t forget anything unless you want your things stolen!!
Overnattede 2 nætter i marts 2024
Svar fra Katherine Bernard den 19. mar. 2024
Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us.

6/10 Okay

Arsho

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Diana Rojas den 18. mar. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 Udmærket

Melissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Diana Rojas den 16. mar. 2024
Thank you for your review. We look forward serving you again.

10/10 Fremragende

Abdallah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Katherine Bernard den 14. mar. 2024
Thanks so much for staying with us.

4/10 Dårligt

Kadian

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter
The property was ok. Rooms were outdated and dirty. Bugs on the bed. Trash from the last guest and hair on the towels. Dirty and foul smell in fridge and micowave. I was given a upgrade to a two bedroom two bathrooms. Both bathrooms water did not go down and were also dirty. Pros Close to restaurants and bed was comfortable. I would never stay again. This was the worst Sonesta I have been to all over the world.
Overnattede 3 nætter i marts 2024
Svar fra Diana Rojas den 8. mar. 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

8/10 Udmærket

FREDDY TIN FAI

Synes godt om: Service og personale
Overnattede 9 nætter i februar 2024
Svar fra Diana Rojas den 8. mar. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Fremragende

Jen

Overnattede 2 nætter i februar 2024
Svar fra Katherine Bernard den 26. mar. 2024
Thanks so much for staying with us