Shocking. Booked a standard double, nowhere does it say we will be in an annex on the carpark. Dirty rooms with stained carpets, tiny single room made into a double to shove guests in. Booked 5 months in advance to sing at the races and 100% won’t be returning. Grime in the shower that wiped off, dust on all the sides, cobwebs in the window and broken blinds. Absolutely filthy and had a wretched smell. Your website is misleading showing rooms with gorgeous fabrics. Didn’t even get to see the hotel because we were shoved out back. Not acceptable for the price charged. No rooms available to change us. Faulty hairdryer that fused when you plugged it in. Two plugs in the whole room! To top it off, customers who stayed the night before had left items in the wardrobe and behind the chair which shows the rooms are not cleaned daily. Very poor standard and not acceptable. Carpark is being used from 5pm by delivery drivers and a walkway for anyone going in to town. Even had a delivery happening under our window at 6am with the engine running. Basic, shabby rooms and a terrible terrible night sleep.